Sign in with
Sign up | Sign in
Your question
Solved

Computer restarts when playing video games

Last response: in Systems
Share
February 11, 2014 2:55:31 PM

Hi guys, new forum user here..
I've been having an issue with my computer lately. Whenever I play ESO (Beta), Planetside 2, or SWTOR, my computer will reboot. It does this without warning, just as if I was hard booting my computer. I'll be playing a game, then straight to black screen and 3-5 seconds later my BIOS splash screen pops up.

I've read about this issue extensively and checked in on numerous things to see if it would alleviate the issue.

Important things to note about my system when these problems started arising.
The motherboard, graphics card and case I received from a friend who was upgrading his system. I did not have my own yet, so I figured I could use these 3 pieces to start building from.

When I finally got my system up, a few days later (and yes, I had played and tested my system before then) I had a friend over and my girlfriend in the living room with me, where my system is at. We were all playing a video game of some sort, me on my system that I had finally got set up, my friend on a large 44'' TV (Can't remember size, big TV) playing on the Xbox and my girlfriend on her computer, so needless to say, all that going on in a little apartment, the fuse tripped and everything turned off. I reset it and started the system back up without having the other console or computer on and it ran fine.

About a day after that, I'm playing Planetside 2, I just had installed and got it up and running to see how it did. It automatically set the graphics to Ultra and was running nicely, but I did not know thats what the settings had defaulted too, so about after 20 minutes, my card overheated and turned off because the fans were not able to keep up.

Ever since, playing any game I listed above results into 15 minutes of playing time and then restarting.

My event viewer logs that it is always a critical error, Event ID 41, Task Catagory 63, Source Kernal Power

Heres my system specs:

Motherboard: Asus Maximus V Formula (Windows 8 and PCI-E 3.0 ready)

CPU: Intel(R) Core(TM) i7-3770 CPU@ 3.40GHz (8 CPUs), ~3.4ghz

RAM: 1 stick of 8G DDR3 Kingston 1600mhz (Planning on adding more..)

OS: Windows 7 Ultimate 64x bit

Graphics card: Asus Geforce GTX 580

PSU: Corsair AX850 850watt

After reading extensively about people having these issues, here are some of the things I've tried..
-Shut down computer and reseated the RAM, the CPU, the Graphics card and checked to make sure that my PSU didn't have a switch from between USA and EU voltages or whatever, (115 - 220)
-Assumed it was most likely a PSU issue and purchased a Cougar RS 650w PSU 80+ Certified(Bronze), 4th generation haswell CPU ready & Installed it into my system
-Ran Windows 7 important updates (7 updates, all installed and applied)
-Updated the drivers for my video card
-Monitored the heat on my hardware and made sure that it was not overheating

I was able to today (2/11/2014) able to play 3 games of League of Legends without having my computer restart on me, which is a little hopeful. The game, however, is way less graphical demanding that the other 3 I listed that I play.

Sorry if I left out important information or don't have enough, but could anyone shed some light on what the issue could be or any steps I could go about to try fixing the problem?

February 11, 2014 3:06:58 PM

PSU failure causes all those problems. As you card demands more power, the PSU cannot supply it (when it's damaged). I would first try swapping/testing your PSU. If it is the PSU then its time to get another one.
m
0
l
February 11, 2014 3:11:13 PM

Purchasing a new PSU and swapping out the old one was my first major step to trying to fix the problem. I went from a Corsair AX850 (850watt) PSU to the Cougar RS 80+(Bronze Certified) 650watt power supply and the issue still persists.

I did forget to mention that the original PSU I was using (The Corsair AX850) is completely modular, whereas the Cougar that I had purchased and installed into my system is not.
m
0
l
Related resources

Best solution

February 11, 2014 3:16:39 PM

Thispunk said:
Purchasing a new PSU and swapping out the old one was my first major step to trying to fix the problem. I went from a Corsair AX850 (850watt) PSU to the Cougar RS 80+(Bronze Certified) 650watt power supply and the issue still persists.

I did forget to mention that the original PSU I was using (The Corsair AX850) is completely modular, whereas the Cougar that I had purchased and installed into my system is not.


Ah I missed the part where you swapped the PSU sorry. Can you run a few GPU stress tests and see if any of those cause a system crash?
Share
February 11, 2014 3:19:55 PM

How old is that Corsair psu? It is an excellent psu and should have more than enough power to run your system. The Cougar replacement is iffy on quality.

If you are overclocking at all stop. Monitor your temps with HWmonitor or an equivalent program. Particularly look at your cpu and gpu temps.
m
0
l
February 11, 2014 3:25:21 PM

Thats another thing I forgot to mention, sorry. Racking my brain to try and include all the details and thats another one I forgot - the PSU is approximately a year+ old, I know its a good PSU, but after trying a lot of little things, I figured that was the culprit.

I do have HWmonitor and was watching the temps on everything and they stayed well within range of operating temps. the CPU never breaking 60 degrees C, and the graphics never breaking past 52. I am not overclocking anything in my system atm.

Will try some furmark tests, just read up on them.
m
0
l
February 11, 2014 3:38:55 PM

I would look at a warranty replacement of the Corsair.
m
0
l
February 12, 2014 2:20:01 PM

I ran the Furmark tests at my setup's resolution, and it crashed before even 5 minutes rolled around and didn't even make it past 70 degrees C. Safe to say the most likely cause of that was the GPU overheating at 109 degrees C?

Also, thanks for the feedback guys, I really appreciate it.
m
0
l
February 12, 2014 3:35:36 PM

Thispunk said:
I ran the Furmark tests at my setup's resolution, and it crashed before even 5 minutes rolled around and didn't even make it past 70 degrees C. Safe to say the most likely cause of that was the GPU overheating at 109 degrees C?

Also, thanks for the feedback guys, I really appreciate it.


yup, gpu problem for sure. good luck with repair/replace!!
m
0
l
February 14, 2014 1:50:23 PM

Is the fan on the gpu moving. I have replaced fans on the gpu before to fix such a problem
m
0
l
February 28, 2014 12:40:58 PM

Jumped back on this thread to update, and see if maybe I could get any advice. I was moving and had the system down for a bit.

Anyways, I've tested in 2 seperate graphics cards and the system still shuts down randomly after a brief amount of time. So I've ruled out that my initial card was actually the problem. What I'm guessing the issue is now is the motherboard itself is faulty and causing the shutdown somehow. Looking into getting a Mobo replacement.

Is this issue caused by Mobos common, or heard of? Is there a possible fix, assuming the Mobo is the issue?
m
0
l
March 1, 2014 9:06:10 AM

It's never all that likely that desktop motherboards go bad. That being said, it does happen. Typically they tend to completely fail and not allow the user to enter the OS, BIOS, or even turn on. All motherboard issues are different and you being able to actually boot and run for a bit is why we didn't want to acknowledge a bad motherboard before saying its the PSU or GPU.

There is no way for you to tell if the motherboard is bad short of replacing it with another one. That in itself is one hell of a a pain in the ass.

Take out the CPU heatsink. Remove the CPU. Take a close look at the CPU socket pins to see if any are bent. If all is well, then the problem may lie elsewhere on the board but you won't be able to pinpoint the problem.

There is another issue I have with the problem. The system crashes with both cards, though the temp are not being properly regulated through the software. Almost like something in the software is obstructing the system from cooling (or maybe even receiving power). Could be VRM issues on the motherboard.

Isn't much else to do except replace or rma the board. This sucks! I hope you get everything working soon!
m
0
l
!