Newegg RMA questiion
- Thread starter jdawg1540
- Start date
Solution
Brantyn Gerik
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- Sep 18, 2013
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johnnyb105
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- Feb 18, 2013
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We don't know for sure on that matter but a lot of parts from one purchase they may be sure to have everything that your power supply gpu and ram came with when you send it bad funny thing you probably pay a restocking fee which I feel is wrong because why restock bad merchandise??????
Brantyn Gerik
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- Sep 18, 2013
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I've sent a few things back and they have tested them (sent back a gpu and they told me what they had to underclock it to in order to get it to work, sent back a case and they had ended up replacing the pcb on the front panel as it turned out to be the problem instead of a bad cord) so i'm pretty sure they at least do basic testing
if under warranty, the worst they do is make you pay for shipping from my experience. I didnt have to pay restocking on the gpu i got that was defective
if under warranty, the worst they do is make you pay for shipping from my experience. I didnt have to pay restocking on the gpu i got that was defective
Dark Lord of Tech
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- Aug 18, 2009
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http://www.tomshardware.com/community/profile-1333462.htm
NeweggSupport Forum Rep.
Ask him , he will know the Procedures.
NeweggSupport Forum Rep.
Ask him , he will know the Procedures.
Brantyn Gerik
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To my knowledge this is true, but they will let you know that there is nothing wrong with each specific part (usually right but sometimes still faulty) just a shitty system and is based on how competent the person that gets your parts is
Brantyn Gerik
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You can, but it's entirely up to who you talk to whether or not they give it to you, as they are really only obligated to give you a working version of the exact part you bought and nothing more
NeweggSupport
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- Jun 4, 2013
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Dear jdawg1540,
Although we test most items when they are returned to Newegg, we are a reseller only so we don't repair items; we would only replace it with a new, refurbished or open box item according to the original purchase. This means that after the RMA is processed, we will create an order and send the replacement item to the customer (at no cost, of course).
If you need assistance with your return, please email us to Wecare@newegg.com. We'll be happy to assist you.
Newegg Support
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