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NEED HELP! Random freezes while in desktop doing normal stuff!! why??

Last response: in CPUs
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February 13, 2014 6:07:01 AM

Need help guys! i'm really desperating, i don't know what to do!

Specs:

mobo: asus f2a55m
cpu: amd a6 6400k 3.9ghz dual core
ram: 8gb ddr3 1600mhz kigston
psu: 600w
hdd: 1tb toshiba
GPU: asus hd radeon 6670 2gb

i already changed my ram timings, i went from a 10 10 10 27 for a 9 9 10 25, i changed some voltages related to cpu, just raised a little bit some of them, run a memtest for 5h with no errors, my cpu temps never go above 45c even while gaming, but my build still freezes....any ideas?

please i would appreciate any help!!

thanks in advance
February 13, 2014 6:16:05 AM

Reset your bios to default and leave it like that for a day or 2. See if it still freezes. If not, probably something to do with the timings/voltages you changed.
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February 13, 2014 6:16:16 AM

Are the freezes randomly or after a certain time? What you can do now (after each step try if the problems still occur):
1.) Reset all the changes in the BIOS with loading the optimized values.
2.) Try another OS, I recommend Parted Magic, and see if there's the problem, too.
3.) Run Memtest more than 5 hours, I got an error once after 17 hours, so you should run it 24 hours preferably.
4.) Update your BIOS, but only after step 3.
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February 13, 2014 6:27:08 AM

chikhar said:
Reset your bios to default and leave it like that for a day or 2. See if it still freezes. If not, probably something to do with the timings/voltages you changed.


but all the values i changed were after the freezes i got in the beginning, my build has 2 months! :S so i only changed it to try to solve the problem....i have my cpu overclocked to 4.1gz, it's not that much....even when i had the 3.9ghz it kept me freezing once in a while....
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February 13, 2014 6:30:15 AM

b0w said:
Are the freezes randomly or after a certain time? What you can do now (after each step try if the problems still occur):
1.) Reset all the changes in the BIOS with loading the optimized values.
2.) Try another OS, I recommend Parted Magic, and see if there's the problem, too.
3.) Run Memtest more than 5 hours, I got an error once after 17 hours, so you should run it 24 hours preferably.
4.) Update your BIOS, but only after step 3.


no, the freezes are completely random! it may occur while gaming, or in desktop, with normal stuff, searchig the web, listennig to music, etc....and it's a total freeze, no mouse moving and on the keyboard i'm able to light up the caps lock a few times and then it freezes completely as well...strange isn't it?
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February 13, 2014 6:37:39 AM

Run a memtest. You may have faulty RAM.
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February 13, 2014 7:05:59 AM

i never updated my bios version since i built my machine, do you think it could help?
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February 13, 2014 7:09:20 AM

Yes it could, but first do the 24h-Memtest, because if the RAM is faulty, it will corrupt your BIOS and mess up your system even more.
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February 13, 2014 7:30:27 AM

b0w said:
Yes it could, but first do the 24h-Memtest, because if the RAM is faulty, it will corrupt your BIOS and mess up your system even more.


okay...going to try that and then i give you my feedback ;) 
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February 14, 2014 2:49:19 AM

b0w said:
Yes it could, but first do the 24h-Memtest, because if the RAM is faulty, it will corrupt your BIOS and mess up your system even more.


20 hours of memtest so far and 10 passes and 0 errors....i'll wait 2 more hours and i'll close it ;)  just tell me, i am supposed to update bios through software right? i have asus all suite II and i think through it i can update to the latest version...correct?

thanks
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February 14, 2014 3:23:30 AM

Sounds good, the RAM seems to be OK so far, but wait the two more hours just to be sure.
You could update it with the AI Suite, but since you get freezes in Windows, I wouldn't recommend it, better update it directly in the BIOS. It's a few years ahead I had an ASUS-Board, so I don't remember everything, but it should be described in the manual how to do it if I remember correctly.
Don't worry if something goes wrong, the board has a backup BIOS. Be thoughtful though.
If you haven't searched it already, here is all you need:
http://www.asus.com/Motherboards/F2A55M/#support
Out of sheer curiosity, which BIOS version do you have at the moment?
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February 14, 2014 3:29:11 AM

FMatos said:
b0w said:
Yes it could, but first do the 24h-Memtest, because if the RAM is faulty, it will corrupt your BIOS and mess up your system even more.


20 hours of memtest so far and 10 passes and 0 errors....i'll wait 2 more hours and i'll close it ;)  just tell me, i am supposed to update bios through software right? i have asus all suite II and i think through it i can update to the latest version...correct?

thanks


Only other thing i can think of is a clean install of windows. Thats if the bios update doesnt solve it
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February 14, 2014 3:30:33 AM

Could be your HDD going faulty.
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February 14, 2014 3:34:08 AM

RobCrezz said:
Could be your HDD going faulty.


is there any software you'd advise me to test it?
also, once you've talked in HDD, once it freezes the light that matches the HDD in my pc case stops lightening, but i assume that's normal because it's a complete freeze...would you say it should light up even with a freeze?
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February 14, 2014 3:35:39 AM

FMatos said:
RobCrezz said:
Could be your HDD going faulty.


is there any software you'd advise me to test it?


SEATOOLS by seagate
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February 14, 2014 3:41:07 AM

Like suggested, test it with Seatools, then I'd take Parted Magic, since it's almost a full OS and there are some testing tools too, and you can see if it freezes there. If not, it's indeed your HDD, since all these programs run from RAM directly.
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February 14, 2014 3:42:27 AM

chikhar said:
FMatos said:
RobCrezz said:
Could be your HDD going faulty.


is there any software you'd advise me to test it?


SEATOOLS by seagate


can i use it having a toshiba hdd? it will let me know of possible errors?
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February 14, 2014 3:44:25 AM

It works with any brand HDD
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February 14, 2014 3:46:42 AM

Just so you know... I had a similar prob on my system and spent days trying to trouble shoot to no avail. I eventually did a full backup and re-install. I suggest you consider this should you rule out hardware in your diagnostics
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February 14, 2014 3:57:48 AM

b0w said:
Like suggested, test it with Seatools, then I'd take Parted Magic, since it's almost a full OS and there are some testing tools too, and you can see if it freezes there. If not, it's indeed your HDD, since all these programs run from RAM directly.



as you asked, my bios version is 5107 and the latest one available is the 6504, and there's like 8 upgrades between mine and the latest one, so a huge difference....i never heard of parted magic, so could you just tell me, is it similar to windows? do i need to fully unnistal windows and install parted magic?
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February 14, 2014 4:21:55 AM

Yeah, it's noticeable you haven't upgrade it yet :)  Just install the latest one.
Parted Magic is a Linux system, it's easy to operate, since it's similar to the Windows desktop. You install it on a CD or USB stick and boot from it, Windows will be unaffected (except you clean the HDD or something, which is also possible to do with). There are several testing tools integrated, run them and after a time you'll see if it freezes, preferrably after the freezes in Windows still occur.
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February 14, 2014 4:35:57 AM

b0w said:
Yeah, it's noticeable you haven't upgrade it yet :)  Just install the latest one.
Parted Magic is a Linux system, it's easy to operate, since it's similar to the Windows desktop. You install it on a CD or USB stick and boot from it, Windows will be unaffected (except you clean the HDD or something, which is also possible to do with). There are several testing tools integrated, run them and after a time you'll see if it freezes, preferrably after the freezes in Windows still occur.


so i can maintain windows installed, no problem then? i'm going to upgrade bios version and see if it freezes, if yes, i will then install parted magic ;) 
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February 14, 2014 6:40:11 AM

b0w said:
Yeah, it's noticeable you haven't upgrade it yet :)  Just install the latest one.
Parted Magic is a Linux system, it's easy to operate, since it's similar to the Windows desktop. You install it on a CD or USB stick and boot from it, Windows will be unaffected (except you clean the HDD or something, which is also possible to do with). There are several testing tools integrated, run them and after a time you'll see if it freezes, preferrably after the freezes in Windows still occur.


done, bios successfully updated! going to test it now and see the result ;)  it didn't recognize the ethernet drivers and i just reistalled it again but regarding the other drivers there is no problem, so i'd better just leave like that right? :) 
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February 21, 2014 1:46:59 AM

hey guys, after some tests i really need you help!
here's what i've done:

1) 20h of memtest with 10 passes and 0 errors
2)no errors on prime95 testing the cpu
3)it's not due to the gpu once i've changed it and even with onboard graphics it froze
4)used parted magic and tested the hdd for 4hours with no errors, plus other tests on seatools
5)i think it's not related to the psu onde i've been monitoring the voltages and they are quite stable!

so, i start to believe this will be a software problem! what you think??? i have all drivers updated! any ideas??
maybe windows?

help needed :s
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February 21, 2014 2:21:39 AM

Seems like the only possible solution. It could be a virus or a manipulated registry, or both. Do you have an antivirus program? Which one if yes? Scan your system with it. Regardless if you have one, scan your system with this online scanner, but deactivate your current antivirus before:
http://www.eset.com/int/home/products/online-scanner/
You'll probably have to do a clean reinstall of Windows anyway, but at least we'd know what the problem is.

Why do you have a 600W PSU btw? It's quite inefficient, your system needs just a 300W one. What PSU is it you have?
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February 21, 2014 2:53:08 AM

I also didn't see which windows OS you're using?
Have you applied any windows updates?
Have you gotten any chipset drivers for your motherboard?
After your BIOS was updated, did you reset it to default settings?

Are all your memory sticks the same? (are the timings the same?)
Which slots are they in? Are they in the same colours or side by side?
Regarding your memory timings, I would recommend pulling one out to verify the timings.
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February 21, 2014 5:03:39 AM

FMatos said:
hey guys, after some tests i really need you help!
here's what i've done:

1) 20h of memtest with 10 passes and 0 errors
2)no errors on prime95 testing the cpu
3)it's not due to the gpu once i've changed it and even with onboard graphics it froze
4)used parted magic and tested the hdd for 4hours with no errors, plus other tests on seatools
5)i think it's not related to the psu onde i've been monitoring the voltages and they are quite stable!

so, i start to believe this will be a software problem! what you think??? i have all drivers updated! any ideas??
maybe windows?

help needed :s


As I have previously stated. Backup, reinstall Windows.

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February 21, 2014 7:50:22 AM

b0w said:
Seems like the only possible solution. It could be a virus or a manipulated registry, or both. Do you have an antivirus program? Which one if yes? Scan your system with it. Regardless if you have one, scan your system with this online scanner, but deactivate your current antivirus before:
http://www.eset.com/int/home/products/online-scanner/
You'll probably have to do a clean reinstall of Windows anyway, but at least we'd know what the problem is.

Why do you have a 600W PSU btw? It's quite inefficient, your system needs just a 300W one. What PSU is it you have?


i use this psu http://www.1-life.eu/datasheets/1Life_ps_jet_600w_120mm...
and also the antivirus i use is the microsoft security essentials...
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February 21, 2014 7:53:36 AM

Cyber-Freak said:
I also didn't see which windows OS you're using?
Have you applied any windows updates?
Have you gotten any chipset drivers for your motherboard?
After your BIOS was updated, did you reset it to default settings?

Are all your memory sticks the same? (are the timings the same?)
Which slots are they in? Are they in the same colours or side by side?
Regarding your memory timings, I would recommend pulling one out to verify the timings.


hey, i only have one stick 8gb...so is not due to ram, i also performed a memtest for 20h with no errors as i said :S
i'm running windows 7 ultimate 64bits (and yes it is with automatic updates) and i reset BIOS to default before i update it and then i updated it
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February 21, 2014 8:03:28 AM

Are the freezes randomly or after a certain time?


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February 21, 2014 8:16:02 AM

hjkfhiken said:
Are the freezes randomly or after a certain time?




randomly, and no blue screen, only a total freeze with no mouse/keyboard move
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February 21, 2014 11:09:52 AM

Have you tried upping your ram voltage a notch or two? I was getting the same issue (still might be only been a day) and I bumped my ram voltage up and it hasn't done it since. I'm not running at stock settings though but it may be worth a try.
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February 21, 2014 4:18:04 PM

When updating any bios, be sure to go into the settings and set to default after the update, as some settings may have changed.

Try placing the memory in a different space.

Just to be sure http://www.asus.com/Motherboards/F2A55M/ is your motherboard, none of the other variants? Latest BIOS - F2A55-M BIOS 6504
AMD A6-6400K (AD640KOKA23HL, rev.A1, 2C, 3.9GHz, L2:1M, HD 8470D, 65W) ALL (Supported since BIOS) 6002

http://www.tomshardware.com/answers/id-1847816/amd-6400...
tourist said:
4.5 @1.42v. Just stay under 1.5


Do you have any Internal Graphics (mainboard|IGP) setup in the bios and in use? That being said is crossfire enabled?
the manual states it has an intergrated HD 7000 vs your GPU of 6670. http://dlcdnet.asus.com/pub/ASUS/mb/SocketFM2/F2A55-M/E...

Was windows installed with AHCI enabled? is it enabled in the BIOS?
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February 21, 2014 5:40:13 PM

Cyber-Freak said:
When updating any bios, be sure to go into the settings and set to default after the update, as some settings may have changed.

Try placing the memory in a different space.

Just to be sure http://www.asus.com/Motherboards/F2A55M/ is your motherboard, none of the other variants? Latest BIOS - F2A55-M BIOS 6504
AMD A6-6400K (AD640KOKA23HL, rev.A1, 2C, 3.9GHz, L2:1M, HD 8470D, 65W) ALL (Supported since BIOS) 6002

http://www.tomshardware.com/answers/id-1847816/amd-6400...
tourist said:
4.5 @1.42v. Just stay under 1.5


Do you have any Internal Graphics (mainboard|IGP) setup in the bios and in use? That being said is crossfire enabled?
the manual states it has an intergrated HD 7000 vs your GPU of 6670. http://dlcdnet.asus.com/pub/ASUS/mb/SocketFM2/F2A55-M/E...

Was windows installed with AHCI enabled? is it enabled in the BIOS?


So, 1st, yes that is my mobo and my cpu;
2nd , yes that is the last bios update i got;
3rd, my igpx in bios is disabled;
4th, yes, windows was installed with AHCI enabled and it is indeed enabled at this moment

i talked to some guy today who told me he had a similar problem and that he installed the amd cpu raid drivers and it fixed the problem....i already did it and i'm testing it now...what do you think in regard to this raid drivers?
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February 21, 2014 5:52:51 PM

AHCI isn't necessary for non-SSD, and yes lack of ACHI/Raid drivers could be the cause of the problem.
Unless you're re-installing don't change the AHCI setting, if you are be sure to change it

I had thought I saw you updated your chipset drivers already, which is why my one question was crossed out.

Quote:
i have all drivers updated!

Quote:
As the fan will be blowing to the back of the case what might help in addition to the new cooler is an 80-120mm Fan for the back of the case to pull the hot exhaust air out of the case.
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February 21, 2014 6:02:31 PM

Cyber-Freak said:
AHCI isn't necessary for non-SSD, and yes lack of ACHI/Raid drivers could be the cause of the problem.
Unless you're re-installing don't change the AHCI setting, if you are be sure to change it

I had thought I saw you updated your chipset drivers already, which is why my one question was crossed out.

Quote:
i have all drivers updated!

Quote:
As the fan will be blowing to the back of the case what might help in addition to the new cooler is an 80-120mm Fan for the back of the case to pull the hot exhaust air out of the case.


Yeah, sorry for the misinformation, i missed the raid drivers i thought i had them installed...but i didn't get your quote, what do you mean with "Unless you're re-installing don't change the AHCI setting, if you are be sure to change it?"

today i tried to change from AHCI to RAID and the pc couldn't enter the windows (i assume that's because i previously installed windows on AHCI, right?) and then i put it back to AHCI...
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Best solution

February 21, 2014 6:12:12 PM

FMatos said:

Yeah, sorry for the misinformation, i missed the raid drivers i thought i had them installed...but i didn't get your quote, what do you mean with "Unless you're re-installing don't change the AHCI setting, if you are be sure to change it?"

today i tried to change from AHCI to RAID and the pc couldn't enter the windows (i assume that's because i previously installed windows on AHCI, right?) and then i put it back to AHCI...


Under SATA settings there are usually three options, Standard IDE, AHCI, and RAID. Plus the speed mode (for those with SATA 6/Gb).

Unless you're about to use regedit and change some registry settings, and install proper drivers, you need to do a fresh install in order to change from one to another.

So when you tried changing it from AHCI to RAID that's exactly what happened, windows no longer found the drive because it was 'missing'
There isn't any real performance gain when you're using a HDD between IDE and AHCI mode. The only time this happens is when you have a SSD as the main partition.

That being said, it shouldn't hurt keeping the system in AHCI mode. Just make sure you get the (combined) RAID/AHCI drivers.
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February 21, 2014 6:19:21 PM

Cyber-Freak said:
FMatos said:

Yeah, sorry for the misinformation, i missed the raid drivers i thought i had them installed...but i didn't get your quote, what do you mean with "Unless you're re-installing don't change the AHCI setting, if you are be sure to change it?"

today i tried to change from AHCI to RAID and the pc couldn't enter the windows (i assume that's because i previously installed windows on AHCI, right?) and then i put it back to AHCI...


Under SATA settings there are usually three options, Standard IDE, AHCI, and RAID. Plus the speed mode (for those with SATA 6/Gb).

Unless you're about to use regedit and change some registry settings, and install proper drivers, you need to do a fresh install in order to change from one to another.

So when you tried changing it from AHCI to RAID that's exactly what happened, windows no longer found the drive because it was 'missing'
There isn't any real performance gain when you're using a HDD between IDE and AHCI mode. The only time this happens is when you have a SSD as the main partition.

That being said, it shouldn't hurt keeping the system in AHCI mode. Just make sure you get the (combined) RAID/AHCI drivers.


Yes sir, i got it ;)  thanks for that information...for now i'm testing it with the new raid drivers, let's see how it behaves...but so, will you advise me next time i format my pc to change it from ahci to ide and only then do a clean install of windows?

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February 21, 2014 10:07:18 PM

You can check the event viewer to see if there is a record of each crash event and the possible reason , not knowing if it's a piece of hardware or software can drive you crazy.
There is also a free program called " Who Crashed " that can help narrow it down.
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February 21, 2014 10:32:19 PM

I also don't think you commented back on switching placement of the ram, which I think you could RMA the motherboard to get a new one.

Unless there's anyone else on this thread that could identify something else; changing from AHCI to IDE in the bios and doing a clean install of windows is the last thing that I can recommend.
Quote:
You can check the event viewer to see if there is a record of each crash event and the possible reason , not knowing if it's a piece of hardware or software can drive you crazy.
There is also a free program called " Who Crashed " that can help narrow it down.

spoke too soon :D 
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February 22, 2014 10:27:44 PM

Logs are always a good place to start, rather than guessing.....Inzone is correct in suggesting the event viewer to look at the corresponding logs.
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February 23, 2014 11:14:27 AM

aford10 said:
Logs are always a good place to start, rather than guessing.....Inzone is correct in suggesting the event viewer to look at the corresponding logs.


okay, i see...but how do i interpret event viewer? which one is worth attention, the critical event? the error event ? any difference between the two?
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a c 218 à CPUs
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February 23, 2014 11:31:41 AM

In the event viewer you can see if an error code was generated and you can actually Google it to see what it means.

That Who Crashed software can actually give you a possible reason for the crash but it won't say for sure.
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February 23, 2014 3:41:52 PM

Each error will have a date/time next to it. When the computer freezes, look at the time, and then find the error in the event viewer from that time.

Look at the event ID, source, and the description.
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February 24, 2014 3:07:57 AM

FMatos said:
okay, i see...but how do i interpret event viewer? which one is worth attention, the critical event? the error event ? any difference between the two?


How to interpret: First don't be alarmed by the number of events that show up. Not all need to be fixed.
Event Viewer -> Custom Views -> Administrative Events
Check the date/time of the events.
Check for the red (!) errors.

When in doubt, screen capture and post.

Typically if this is a system freeze, without BSOD, you're going to be SOL.
If you get a Blue Screen of Death, it generally tries to post the most relevant information and you can do a google search.

IMHO - event viewer does not help one bit when it comes to a system freeze/hang. On the rare occasion it will help.

Final Question that I can think of, are ANY of the drivers that you have in beta? I hear some people are having difficulty with some of the ATI/AMD drivers that include mantle.
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February 24, 2014 6:29:14 PM

i got this on event viewer:

//./root/CIMV2
SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99
0x80041003

are you familiar with that? :s i tried to search for some information but got a bit confused
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February 24, 2014 6:32:42 PM

and also this one:

AODDriver4.2.0

and i guy saying this about this error "I have this issue where if the computer is left doing nothing for around 10 mins it freezes up completely and cannot get into it without holding in the power button to power it off and let it boot up again...." so it seems also my problem., this happen to me exactly in the same way, i left the pc doing nothing and it froze...i believe we're getting close, hopefully
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February 24, 2014 7:28:47 PM

From this MS community thread, when searching 0x80041003, results in a windows vista error report on a Windows 7 OS.
This MS KB article details what goes on with that here... http://support.microsoft.com/default.aspx?scid=kb;en-US;2545227
you can run the FixMe if you'd like.

AoD Driver 4.2 appears to be related to a Catalyst Driver upgrade.
Detailed instructions are on toms hardware forum http://www.tomshardware.co.uk/forum/342005-33-event-700...

You would be able to see (from Device Manager) a tree for Non-Plug and Play Drivers.
1) Delete the Driver (should be marked)
2) Do not reboot
3) Run Regedit
3a) HKEY LOCAL MACHINE/SYSTEM/Controlset001/services and delete the AODdriver4.2 folder
3b) HKEY LOCAL MACHINE/SYSTEM/Controlset002/services and delete the AODdriver4.2 folder
3c) Reboot
4) Regedit again delete all the remaining 4.2

(Optional)
In elevated Command Prompt run
sc delete AODDriver4.2

---

From this perspective, when you updated your ATI/AMD drivers, did you first uninstall them?
If you didn't you might have to uninstall them (be careful because you still need the AHCI drivers installed)

So uninstall all drivers
Don't restart
Install ONLY AHCI
Restart
Install the rest of the AMD drivers.
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March 7, 2014 9:16:35 AM

I unistalled windows 7 and put windows 8.1 pro and reinstalled all the drivers, plus the windows 8.1 drivers, it is quite stable now! maybe a bad copy of windows 7 was causing those problems! Thanks a lot to all of you guys!

Big Hug
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