why won't my HP Windows 8 laptop connect to my verizon jetpack network

I have an HP laptop with windows 8 and it connects to like if I was at McDonalds or Starbucks it connects to their network but I'm trying to connect to my 5 from Verizon jetpack and it will not connect and I check my my drivers and I've done I reset on my computer refresh and it still says everythings properly working why cant i connect
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More about windows laptop connect verizon jetpack network
  1. Does the jetpack show up in your available wireless networks?
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