- Feb 14, 2014
- 3
- 0
- 10,510
Hi guys, I own a Dell Studio XPS 9100 which runs on Windows 7(ship date Sept 2010)
**History:**
1.The problems started when I booted Hearthstone while watching a stream, resulting in a gray screen which was corrected ~3s later.
2.The next day, 6 mins into my first League of Legends game, the screen goes gray again, this time requiring a forced restart to resolve.
3.Since then, I've encountered Gray screens with vertical lines + garbled Dell logo on startup(which would sometimes stall entirely followed by my monitor shutting down). When it does get into Windows, the screen goes gray and stalls after ~15mins of web browsing.
4.After some searching, I'm thinking it might be a graphics card issue(mine's ATI Radeon 5670). Checking Device Manager showed that its driver reverted to a 2010 version(previously had a more recent version installed). Also unable to access Catalyst Control Centre(not found error). Downloaded the latest version of CCC, tried installing, screen resolution swaps to a lower one halfway through, screen shuts down, followed by the entire unit. Still unable to start CCC, having gray screen/garbled startups, gray screen after X minutes, etc.
**Errors encountered:**
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 17417
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80074F48F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 17417
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800422A010
BCP2: FFFFF88007B4FD88
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
**Associated minidump files:**
https://skydrive.live.com/?cid=1d1a874582601205&id=1D1A874582601205!105
Should I just replace my graphics card? Is there an alternative solution? Any help is appreciated.
**History:**
1.The problems started when I booted Hearthstone while watching a stream, resulting in a gray screen which was corrected ~3s later.
2.The next day, 6 mins into my first League of Legends game, the screen goes gray again, this time requiring a forced restart to resolve.
3.Since then, I've encountered Gray screens with vertical lines + garbled Dell logo on startup(which would sometimes stall entirely followed by my monitor shutting down). When it does get into Windows, the screen goes gray and stalls after ~15mins of web browsing.
4.After some searching, I'm thinking it might be a graphics card issue(mine's ATI Radeon 5670). Checking Device Manager showed that its driver reverted to a 2010 version(previously had a more recent version installed). Also unable to access Catalyst Control Centre(not found error). Downloaded the latest version of CCC, tried installing, screen resolution swaps to a lower one halfway through, screen shuts down, followed by the entire unit. Still unable to start CCC, having gray screen/garbled startups, gray screen after X minutes, etc.
**Errors encountered:**
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 17417
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80074F48F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 17417
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800422A010
BCP2: FFFFF88007B4FD88
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
**Associated minidump files:**
https://skydrive.live.com/?cid=1d1a874582601205&id=1D1A874582601205!105
Should I just replace my graphics card? Is there an alternative solution? Any help is appreciated.
Facebook
Twitter
Instagram