Computer Locks up When Trying to Install New Software

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Kevin Stephens

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Feb 16, 2014
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So, I just got my new Windows 8 desktop PC last week, At first it was alright, but now for whatever reason, I can't seem to install any software. It begins the process of trying to install like normal, but the progress bar in the window never advances at all. After a few minutes, anything that is running on the computer will become unresponsive (Windows Explorer is always the first to go), and the only thing I can do is hold down the power button until it shuts off. Every once in a while after a few restarts and retrying the install, the install will hang for a few seconds before the progress bar advances and then the User Account Control window will pop up (the screen will darken and ask me if I trust this software, etc.). Once I click yes, the install continues, and is done successfully in a few seconds. I have tried disabling UAC to see if that is the cause, but I still get the same hang followed by having to firceibly restart it. Any ideas?
 
Solution
clutchc
It's always hard to determine what kind of odd things OEMs put in their builds/OS installations. But it sounds like you are on the right track. Keep uninstalling bloatware/crapware until it becomes stable. Maybe a CCleaner run between uninstalls. It still sounds like there is something running in the background that is causing a conflict.

Check your tray to see how many things are still running that you can eliminate. And check System Configuration/Start Up tab to see how many boxes are checked. If several, that would be a place to start. I have 9 boxes checked, but that is more than I need, more than I prefer in fact. But I tolerate it because I have them under my control.
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Kevin Stephens

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Feb 16, 2014
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The first thing I did was uninstall all of the pre-installed crap that that it came with. I have a System Mechanic Pro subscription and ran that to fix repairs. I also ran CClearner, but I installations of new programs still hangs. However, I did find it interesting that CCleaner successfully installed without causing any sort of hanging or problems.
Another thing that I will add, is that on my last attempt to install the piece of software that I was attempting to install in my original post, I was able to force stop the installation after it had hung by having task manager already opened before I started the install. By force-stopping the installation through task manager, I was able to get the computer to start responding again without having to restart. However, about 30-45 minutes later, a UAC window popped up asking me if I trusted the software and wanted it to run (it was the software that I had been trying to install earlier).
 
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clutchc

clutchc

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Apr 22, 2009
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It's always hard to determine what kind of odd things OEMs put in their builds/OS installations. But it sounds like you are on the right track. Keep uninstalling bloatware/crapware until it becomes stable. Maybe a CCleaner run between uninstalls. It still sounds like there is something running in the background that is causing a conflict.

Check your tray to see how many things are still running that you can eliminate. And check System Configuration/Start Up tab to see how many boxes are checked. If several, that would be a place to start. I have 9 boxes checked, but that is more than I need, more than I prefer in fact. But I tolerate it because I have them under my control.
 
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Solution
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Kevin Stephens

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Feb 16, 2014
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4,520
Okay, I have done everything that you have suggested. I have tried everything that I can find, and I am still having the problem. There has got to be some sort of solution to this, as it seems just from searching that I'm not the only one having this problem.
 
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