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Computer Locks up When Trying to Install New Software

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  • Windows 8
  • Computers
  • Software
Last response: in Windows 8
February 16, 2014 1:07:19 PM

So, I just got my new Windows 8 desktop PC last week, At first it was alright, but now for whatever reason, I can't seem to install any software. It begins the process of trying to install like normal, but the progress bar in the window never advances at all. After a few minutes, anything that is running on the computer will become unresponsive (Windows Explorer is always the first to go), and the only thing I can do is hold down the power button until it shuts off. Every once in a while after a few restarts and retrying the install, the install will hang for a few seconds before the progress bar advances and then the User Account Control window will pop up (the screen will darken and ask me if I trust this software, etc.). Once I click yes, the install continues, and is done successfully in a few seconds. I have tried disabling UAC to see if that is the cause, but I still get the same hang followed by having to firceibly restart it. Any ideas?

More about : computer locks install software

a b * Windows 8
February 16, 2014 2:19:34 PM

It is probably full of bloatware and ad ware from the manufacturer. First thing to always do with a new pre-built PC is uninstall as much crap as you can. Then run CCleaner to get rid of registry errors, junk files, and resource-wasting crap. http://www.piriform.com/ccleaner
Do the Clean and Registry portions of CCleaner both.
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February 16, 2014 2:38:38 PM

clutchc said:
It is probably full of bloatware and ad ware from the manufacturer. First thing to always do with a new pre-built PC is uninstall as much crap as you can. Then run CCleaner to get rid of registry errors, junk files, and resource-wasting crap. http://www.piriform.com/ccleaner
Do the Clean and Registry portions of CCleaner both.


The first thing I did was uninstall all of the pre-installed crap that that it came with. I have a System Mechanic Pro subscription and ran that to fix repairs. I also ran CClearner, but I installations of new programs still hangs. However, I did find it interesting that CCleaner successfully installed without causing any sort of hanging or problems.
Another thing that I will add, is that on my last attempt to install the piece of software that I was attempting to install in my original post, I was able to force stop the installation after it had hung by having task manager already opened before I started the install. By force-stopping the installation through task manager, I was able to get the computer to start responding again without having to restart. However, about 30-45 minutes later, a UAC window popped up asking me if I trusted the software and wanted it to run (it was the software that I had been trying to install earlier).
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a b * Windows 8
February 16, 2014 2:55:55 PM

It's always hard to determine what kind of odd things OEMs put in their builds/OS installations. But it sounds like you are on the right track. Keep uninstalling bloatware/crapware until it becomes stable. Maybe a CCleaner run between uninstalls. It still sounds like there is something running in the background that is causing a conflict.

Check your tray to see how many things are still running that you can eliminate. And check System Configuration/Start Up tab to see how many boxes are checked. If several, that would be a place to start. I have 9 boxes checked, but that is more than I need, more than I prefer in fact. But I tolerate it because I have them under my control.
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a b * Windows 8
February 16, 2014 2:59:00 PM

You can use this site to determine if some of your startup items in System Configuration/Start Up tab are necessary. Just type in the string after the last BACKslash in the Command column.
http://www.pacs-portal.co.uk/startup_search.php
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February 16, 2014 11:06:32 PM

Okay, I have done everything that you have suggested. I have tried everything that I can find, and I am still having the problem. There has got to be some sort of solution to this, as it seems just from searching that I'm not the only one having this problem.
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a b * Windows 8
February 17, 2014 11:17:04 AM

Do you have the installation disks for Win8? You could do a clean install.
or...
Have you done a restore to a time before this started happening?
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