WD Passport not working after a fall

Catob

Reputable
Feb 17, 2014
10
0
4,510
My WD Passport accedetnly dropped from my hand (5cm hight) and not working now. It shows on my Computer menue as CD DRIVE (G: and when double clicked it give message No Application Found. I tried to unstall the driver and restarted the computer but without any luck. I am using Window 7 Home premuim. Anyone can help me retrieve my
 

Gentoo

Reputable
Feb 17, 2014
32
0
4,560



go back to Disk Management
Right-click in the left portion of that drive box WD SE Device
Click “Initialize” and “OK” in the next dialog box. Wait few seconds and it should now say “Online” in the box.
If there is no assigned drive letter, right click on the big space of your WD hard drive then choose Assign drive letter or Change Driver Letter and Path
 

Catob

Reputable
Feb 17, 2014
10
0
4,510


When I Right-click in the left portion of the drive box WD Device I don't get the "Initialize" command. What I get is a menue with the follwoing options:
-Update Driver Software
-Disable
-Uninstall
-Scan for hardware change
-Properties.

I disabled and enabled, I Uninstall and reinstalled and I scanned for hardware change. Nothing has change.
Any idea what to do next? thanks.
 

Gentoo

Reputable
Feb 17, 2014
32
0
4,560


try scanning for a hardware change
 

popatim

Titan
Moderator


You're not is disk management. Those are the menu options for device manager. Access Disk management thru computer management or simply run diskmgmt.msc

 

Catob

Reputable
Feb 17, 2014
10
0
4,510
Sorry, you are correct I was on device manager menue.
OK I got to the disk management through cmd command. but then I get a " Initialize Disk" menue with Disk 3 ticked when I push OK, I get error message saying "The request could be performed because of an I/O device error" When I close this erro messge I go the disk management menue, I can see the device under letter G. I right click then I get menue with options as follows:
-Change Driver Letter and Path
-Eject
-Properties
-Help
When I select properties I get menue where I can Udate the driver, Disable/Enable and Uninstall. I did all but nothing happend after reconnecting the WD. Please help me with this problem. thanks.