Asus Xonar DGX sound card freezes

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J

Jombah

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Sep 4, 2013
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10,510
Hello,
I recently bought Asus Xonar DGX sound card. First it gave me BSOD all the time saying driver_irql_not_less_or_equal. Then I somehow got rid of the BSOD issue (atleast I hope so), but then the sound card just started to freeze after like 3-5 minutes of every restart.

Things I've done:
Updated my BIOS
Re-installed my drivers at least ten times
Disabled onboard audio from BIOS

However I can not try it in a different pcie-slot, because I have only two of them on my motherboard and in the other one I have my graphics card which won't go to the other spot.

Specs:
Motherboard: P8H67-M-PRO
Graphics card: Nvidia GeForce GTX 560 Ti
Prosessor: Intel core i5-2320 @ 3.00GHz
Operating system: Windows 7 64-bit
 
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J

johnbl

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Nov 4, 2012
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-update the driver for the device if you can find a update online.

-I would disable extra sound sources on your machine, use control panel, device manager, look for high definition sound devices and disable all the ones that you don't have a speaker connected to. (motherboard sound, web cam sound, graphics card sound, bluetooth sound)
 
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J

Jombah

Honorable
Sep 4, 2013
7
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10,510
Thanks for your reply.
The driver I currently have is the newest, as I have downloaded it from the asus website. No other sound sources are available use. I have already disabled onboard audio and removed Nvidia hd audio.
 
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johnbl

Polypheme
Nov 4, 2012
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best to post the date of your driver. The asus site had new drivers posted on some there sites but not others
also they don't actually write the driver they get it from the supplier of the chip they use.
in this case http://www.cmedia.com.tw/EN/DownloadCenter_Detail2.html

problem is cmedia does not support endusers directly because the OEM using their chip can make their own design errors/changes on the cards they manufacture.

the asus download site hat windows 8.x drivers from jan of this year but year old drivers for windows 7.




 
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J

Jombah

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Sep 4, 2013
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Okay so my drivers date is from May 2012. But how do I know which version to download from the C-Media site? Sorry if that was a dumb question but never even heard of that site before
 
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johnbl

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Nov 4, 2012
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-sometimes you can google the cards name and the word chipset and find the actual chipset version used for the card.

- you might want to disable your motherboard sound chip in BIOS

- You might also consider checking your BIOS for a setting for plug and play OS
the BIOS will make a list off all the hardware it sees and it will try to configure the hardware for you.
It then builds a database of its listed hardware and sends it to windows to give windows control.
Sometimes, the BIOS plug and play sets the hardware to one default but the windows plug and play sets the software drivers to a different default and you have problems. You might get around this by telling the BIOS that you have a Plug and play OS (if you have that option in BIOS)

- often the you need to rebuild the BIOS database that it sends to the OS
you can do this by turning off a hardware feature then turning it back on. just toggle it and save. The BIOS will force a full boot and create a new database to send to the OS.
This will often fix issues caused by new cards inserted into a machine while the power is off.
(yes the power should be off when you install the card but the card may use the same interrupt or direct memory access channel as another device on your system.





 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
-sometimes you can google the cards name and the word chipset and find the actual chipset version used for the card.



- You might also consider checking your BIOS for a setting for plug and play OS
the BIOS will make a list off all the hardware it sees and it will try to configure the hardware for you.
It then builds a database of its listed hardware and sends it to windows to give windows control.
Sometimes, the BIOS plug and play sets the hardware to one default but the windows plug and play sets the software drivers to a different default and you have problems. You might get around this by telling the BIOS that you have a Plug and play OS (if you have that option in BIOS)

- often the you need to rebuild the BIOS database that it sends to the OS
you can do this by turning off a hardware feature then turning it back on. just toggle it and save. The BIOS will force a full boot and create a new database to send to the OS.
This will often fix issues caused by new cards inserted into a machine while the power is off.
(yes the power should be off when you install the card but the card may use the same interrupt or direct memory access channel as another device on your system.





 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
Sounds like the wrong driver, or the OEM (asus) is using a non default implementation of the hardware.



 
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