My windows 8 deactivated it self

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discovideo3

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Jan 21, 2014
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I bought my laptop which came with windows8, then i upgraded it to 8.1 for free after it came out. however I had to factory reset and it went back to windows8. Now it is saying that my product key is not working. I send my laptop back to hp, called microsft and stuff.. the problem is still not fixed. Please help guys
 
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discovideo3

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Jan 21, 2014
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MF says they cant do anything unless i buy a new key
HP says that the key is pre installed on the mother board and they cant fine the actual key... makes no sense
 
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discovideo3

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Jan 21, 2014
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error code 0x8007007b
 
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USAFRet

USAFRet

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Mar 16, 2013
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Yes, that is an activation error: https://support.microsoft.com/kb/929826

Specifically:
----------------------------------------------------------------------------------
This issue may occur if the following conditions are true:

You use volume-licensed media to install one of the following operating systems:
- Windows 8

- The activation wizard cannot connect to a Key Management Service (KMS) host computer.
-----------------------------------------------------------------------------------

Where did this laptop come from?
 
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discovideo3

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Jan 21, 2014
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I bought it from the HP online store
 
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USAFRet

USAFRet

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Then it is specifically HP's responsibility to fix the situation.
 
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discovideo3

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Jan 21, 2014
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they keep on telling me that the key is inside my motherboard and nothing they can do about it
 
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USAFRet

USAFRet

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You bought it from HP. You used the restore function from HP. You sent it back to HP.

And it still doesn't work.
Yes, the key is inside there somewhere. But it is entirely their responsibility to make it right.

The Restore function should have picked up the original install key. That's what it's supposed to do.
 
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discovideo3

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Jan 21, 2014
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I use the chat support again, they ignore me for a solid hour...
then i called, and the lady said talk to microsoft, bye and transfered me to msoft even though i told her msoft cant do anything.
i called again, and another guy just asked for my number and said wait for a case manager to call me.

they literatly has the worst customer support i have ever seen
 
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USAFRet

USAFRet

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Well....that sucks.
But the licensing and support for a preinstalled Windows 8 lies completely on whoever installed it and sold it. In this case, HP.
It states that in the licensing terms from Microsoft, and I'm sure somewhere in the paperwork you got in the box with the laptop.
 
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dodger46

dodger46

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Your Product Key is encrypted and stored in BIOS, so HP probably can't retrieve it, but the onus is on them to provide a Recovery Partition that works, i.e. Activates Windows using the embedded key. Not sure how you force them to provide you with another, though! Meanwhile you could try various Key finders to see what they come up with, try activation with whatever they find...
http://www.belarc.com/free_download.html
http://www.nirsoft.net/utils/product_cd_key_viewer.html
http://forums.tweakarena.com/showthread.php?t=226
http://www.magicaljellybean.com/keyfinder/

 
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dodger46

dodger46

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Just interested in how you got on, did you resolve the issue? If so, how? Suspect similar situations will crop up in the future...
 
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