HELP! System stuck on black screen after attempted flash bios!

AuroraHD · Feb 18, 2014

PLEASE HELP ME! IM REALLY FREAKING OUT, IM NEW TO THIS STUFF. I followed this guide to flash my msi bios http://forum-en.msi.com/index.php?topic=116721.0
And after it was all done, it told me to shut down my PC. But in the dos command thing, it asked if I wanted to restart my computer or no. Was that a bad idea?! Because after holding the power button, I took the battery off the motherboard for 5 seconds and placed it back to clear CMOS. WHAT DO I DO?! IS MY MOTHERBOARD DEAD?!?!

bgunner · Feb 18, 2014

usually if there is a restart required the Program will give a button to press to restart the system. Did you use this or did you manually force the shut down by holding the power button?

AuroraHD · Feb 19, 2014

I manually shut it down, the tutorial said to shut it down, so I did that. If this was the mistake I'm so stupid for doing it

I didn't know

AuroraHD · Feb 19, 2014

Is there ANY way possible? Or do I have to buy another motherboard? I'm really really depressed and having a heart attack righty now

bgunner · Feb 19, 2014

what motherboard do you have? does it have a second bios to it or a bios recovery? your link is no good it just links to a log in page.

AuroraHD · Feb 19, 2014

I have an MSI G55 and the tutorials says it made a bios recovery, but it's only accessible if I access my desktop. And a second bios I'm not too sure

quicksand10 · Feb 19, 2014

Can you be more specific on the motherboard model?

bgunner · Feb 19, 2014

the MSI G55 came in many flavors so we need more info please. is it a G55 - z87 the G55 - z77 G55 -nf750 ? as you can see there is more than one.

AuroraHD · Feb 19, 2014

A75MA
Also, do you think getting a new motherboard will fix my issue?

bgunner · Feb 19, 2014

according to the MSI page for your board there is a way to recover the BIOS using a flash drive. I suggest you read up on this option and do it. this should fix the bios to a point of useablity and you can update the bios from there.

AuroraHD · Feb 19, 2014

But the problem is, even if I do that, how am I supposed to recover it? When I power on my computer, my screen is frozen on a black screen

bgunner · Feb 19, 2014

Give me a few mins and I will do some reading on the subject and get back to you.

AuroraHD · Feb 19, 2014

Thanks so much! I can't even sleep thinking about this. But, if all means fail, do you think installing a new motherboard will make my PC work again?

bgunner · Feb 19, 2014

After scowering the manual there is no way to recover the bios in your case. your options are now as follows:

contact MSI and send the board back to them for them to flash the bios or replace the bios chip.
replace the board.

I have no idea on the price that they will charge you to flash the bios or replace the bios chip. Yes replacing the board will fix the issue because it is a bad bios flash on the board that is causing this issue. Be very careful from now on when flashing bios. Never just press the power button. what happened was the flash was not finished so turning the system off like you did stopped the flash from installing all it should have. This is why there are TONS of warnings about flashing the bios unless you know what you are doing.

good luck and I hope I helped and wasn't just the bearer of bad news.

AuroraHD · Feb 19, 2014

Ok.. But I think I'd rather get a new board. The reason I flashed was because my new gtx 760 wouldn't work because my screen was also stuck on the black screen

AuroraHD · Feb 19, 2014

One last thing, do you think this board will be compatible with my gtx 760? http://www.amazon.com/gp/aw/d/B0058MJWL8/ref=redir_mdp_mobile?tag=pcpapi-20
I hope I won't have to flash on this one.

Y0GI · Feb 19, 2014

Ok.. But I think I'd rather get a new board. The reason I flashed was because my new gtx 760 wouldn't work because my screen was also stuck on the black screen

I would contact MSI to RMA the board. I had a problem with my MSI MB and I RMA'ed it. They sent me a new board in 2 days. Took about a week, including shipping. http://service.msicomputer.com/msi_user/customerservice.aspx#QandA

Good luck!

Yogi

bgunner · Feb 19, 2014

AuroraHD :

yes that board is compatible but try contacting MSI first to see what they can do to help first.

AuroraHD · Feb 20, 2014

Do they flash it for you if you do request it?

bgunner · Feb 20, 2014

I'm not sure how they go about it to honest because I personally have never needed to have it done. I do know that most Motherboards have a BIOS chip that is replaceable and can be swapped out. On your board I am not sure but your first step should be to find out what MSI can do to help and cost of it. If the cost is to high, get another board but if the cost is cheap then have them either fix it or send you a new Bios chip if it is replaceable.

AuroraHD · Feb 20, 2014

Yes, but if I have to get a new board, I heard I have to get a new windows 7 key. My key was pre installed onto my motherboard.

Y0GI · Feb 20, 2014

Yes, but if I have to get a new board, I heard I have to get a new windows 7 key. My key was pre installed onto my motherboard.

Not true! When I replaced my MB all that I had to do was to talk to the bot on the phone at MS. The bot spit out a number which activated my installation without any problems. Almost totally painless.

Yogi

bgunner · Feb 20, 2014

If you can get the same exact motherboard to replace it then no need to get a new windows key. Some times you can call Microsoft and tell them that the board died and needed to be replaced, they will grant the activation on the new board. The number to call will be given when you try to activate the OS and it fails.

bgunner · Feb 20, 2014

Y0GI :

I have seen this happen where it works the way you say yours did and I have seen it not. But I usually can get them to give me the numbers by directly talking to them when the Bot activation does not work.

AuroraHD · Feb 20, 2014

How can you get the bot to give you the code? What do you have to say, and the number?

HELP! System stuck on black screen after attempted flash bios!

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