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HELP! System stuck on black screen after attempted flash bios!

Last response: in Motherboards
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February 18, 2014 8:36:48 PM

PLEASE HELP ME! IM REALLY FREAKING OUT, IM NEW TO THIS STUFF. I followed this guide to flash my msi bios http://forum-en.msi.com/index.php?topic=116721.0
And after it was all done, it told me to shut down my PC. But in the dos command thing, it asked if I wanted to restart my computer or no. Was that a bad idea?! Because after holding the power button, I took the battery off the motherboard for 5 seconds and placed it back to clear CMOS. WHAT DO I DO?! IS MY MOTHERBOARD DEAD?!?!
a c 81 V Motherboard
February 18, 2014 8:47:04 PM

usually if there is a restart required the Program will give a button to press to restart the system. Did you use this or did you manually force the shut down by holding the power button?
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February 18, 2014 9:04:32 PM

I manually shut it down, the tutorial said to shut it down, so I did that. If this was the mistake I'm so stupid for doing it :(  I didn't know :( 
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February 18, 2014 9:05:24 PM

Is there ANY way possible? Or do I have to buy another motherboard? I'm really really depressed and having a heart attack righty now
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a c 81 V Motherboard
February 18, 2014 9:07:33 PM

what motherboard do you have? does it have a second bios to it or a bios recovery? your link is no good it just links to a log in page.
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February 18, 2014 9:24:13 PM

I have an MSI G55 and the tutorials says it made a bios recovery, but it's only accessible if I access my desktop. And a second bios I'm not too sure
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a b V Motherboard
February 18, 2014 9:33:53 PM

Can you be more specific on the motherboard model?
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a c 81 V Motherboard
February 18, 2014 9:36:55 PM

the MSI G55 came in many flavors so we need more info please. is it a G55 - z87 the G55 - z77 G55 -nf750 ? as you can see there is more than one.
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February 18, 2014 9:46:28 PM

A75MA
Also, do you think getting a new motherboard will fix my issue?
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a c 81 V Motherboard
February 18, 2014 9:53:47 PM

according to the MSI page for your board there is a way to recover the BIOS using a flash drive. I suggest you read up on this option and do it. this should fix the bios to a point of useablity and you can update the bios from there.
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February 18, 2014 9:58:03 PM

But the problem is, even if I do that, how am I supposed to recover it? When I power on my computer, my screen is frozen on a black screen
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a c 81 V Motherboard
February 18, 2014 10:01:38 PM

Give me a few mins and I will do some reading on the subject and get back to you.
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February 18, 2014 10:10:01 PM

Thanks so much! I can't even sleep thinking about this. But, if all means fail, do you think installing a new motherboard will make my PC work again?
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Best solution

a c 81 V Motherboard
February 18, 2014 10:21:08 PM

After scowering the manual there is no way to recover the bios in your case. your options are now as follows:

contact MSI and send the board back to them for them to flash the bios or replace the bios chip.
replace the board.

I have no idea on the price that they will charge you to flash the bios or replace the bios chip. Yes replacing the board will fix the issue because it is a bad bios flash on the board that is causing this issue. Be very careful from now on when flashing bios. Never just press the power button. what happened was the flash was not finished so turning the system off like you did stopped the flash from installing all it should have. This is why there are TONS of warnings about flashing the bios unless you know what you are doing.

good luck and I hope I helped and wasn't just the bearer of bad news.
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February 19, 2014 6:49:02 AM

Ok.. But I think I'd rather get a new board. The reason I flashed was because my new gtx 760 wouldn't work because my screen was also stuck on the black screen
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a c 131 V Motherboard
February 19, 2014 7:02:20 AM

Quote:
Ok.. But I think I'd rather get a new board. The reason I flashed was because my new gtx 760 wouldn't work because my screen was also stuck on the black screen


I would contact MSI to RMA the board. I had a problem with my MSI MB and I RMA'ed it. They sent me a new board in 2 days. Took about a week, including shipping. http://service.msicomputer.com/msi_user/customerservice...

Good luck!

Yogi
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a c 81 V Motherboard
February 19, 2014 12:07:21 PM

AuroraHD said:
One last thing, do you think this board will be compatible with my gtx 760? http://www.amazon.com/gp/aw/d/B0058MJWL8/ref=redir_mdp_...
I hope I won't have to flash on this one.


yes that board is compatible but try contacting MSI first to see what they can do to help first.
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February 19, 2014 10:18:52 PM

Do they flash it for you if you do request it?
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a c 81 V Motherboard
February 19, 2014 10:24:06 PM

I'm not sure how they go about it to honest because I personally have never needed to have it done. I do know that most Motherboards have a BIOS chip that is replaceable and can be swapped out. On your board I am not sure but your first step should be to find out what MSI can do to help and cost of it. If the cost is to high, get another board but if the cost is cheap then have them either fix it or send you a new Bios chip if it is replaceable.
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February 20, 2014 10:35:32 AM

Yes, but if I have to get a new board, I heard I have to get a new windows 7 key. My key was pre installed onto my motherboard.
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a c 131 V Motherboard
February 20, 2014 11:38:34 AM

Quote:
Yes, but if I have to get a new board, I heard I have to get a new windows 7 key. My key was pre installed onto my motherboard.


Not true! When I replaced my MB all that I had to do was to talk to the bot on the phone at MS. The bot spit out a number which activated my installation without any problems. Almost totally painless.

Yogi
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a c 81 V Motherboard
February 20, 2014 11:42:58 AM

If you can get the same exact motherboard to replace it then no need to get a new windows key. Some times you can call Microsoft and tell them that the board died and needed to be replaced, they will grant the activation on the new board. The number to call will be given when you try to activate the OS and it fails.
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a c 81 V Motherboard
February 20, 2014 11:46:30 AM

Y0GI said:
Quote:
Yes, but if I have to get a new board, I heard I have to get a new windows 7 key. My key was pre installed onto my motherboard.


Not true! When I replaced my MB all that I had to do was to talk to the bot on the phone at MS. The bot spit out a number which activated my installation without any problems. Almost totally painless.

Yogi


I have seen this happen where it works the way you say yours did and I have seen it not. But I usually can get them to give me the numbers by directly talking to them when the Bot activation does not work.
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February 20, 2014 12:42:44 PM

How can you get the bot to give you the code? What do you have to say, and the number?
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February 20, 2014 7:08:07 PM

Bgunner, so what do I tell MS? I just tell them my board died from a failed attempt to flash it and they'd just give me a new activation?
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a c 81 V Motherboard
February 20, 2014 7:21:45 PM

there is no need to go into detail. all they need to know is that the Board died and needed replacement and the rest of the system is unchanged.

I see my last post failed to post. when you call it will be an automated service. All you need to do is follow the instructions that it gives you. If the automatic service fails then you can connect to a real person usually i call back to be able to do so. Just remember that when it or they ask "is the OS key code installed on another machine?" you say "NO".
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February 20, 2014 7:38:56 PM

Wow, they'll just give me a whole new key?! That's very very very good news to hear.
But, how will I uninstall my old motherboard drivers? Log onto my new motherboard bios and uninstall old ones or something?
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a c 81 V Motherboard
February 21, 2014 3:06:36 PM

unless you get the same exact mother board you will need to do a fresh install of the OS. This means either a format of the HDD, which wipes all info on the drive, or If the new board boots on the old OS an upgrade install. The second option is far less likely but sometimes can be done depending on if the OS will boot with the new board.

If you get a different board you will need to connect your HDD to a different PC and move all the files you want to save to some sort of storage medium Like flash drives, disks, other HDD. Do this just in case you need to format the HDD because all info will be lost.

If you connect your HDD to different PC use that PC's OS to boot the PC and you will be able to access your files on your HDD through that PC. Just like having multiple HDD's in a PC you can access them at any time and even remove them and not have an issue with the OS.
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February 21, 2014 4:27:14 PM

Ok, I don't really need all my info, my PC was PACKED with useless downloaded stuffs :) 
Will it remove EVERYTHING? Including the applications?
And I don't really feel like saving most of my stuff, so instead, I'll just install the motherboard and remove old motherboard drivers and install new ones. Hopefully, windows will either leave me alone, or I'll get another windows 7 key
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a c 81 V Motherboard
February 21, 2014 6:58:21 PM

yes a format will remove everything on the drive. It will make all the info disappear. this includes applications, programs, user data. All info gone.

IF you Get the same exact motherboard there will be no issues at all. All you would need to do is install the board and boot up. No diver changes no new windows key needed. no need to fool around with new drivers.

If you get a different model motherboard you will need a new windows key, and possibly do a fresh install of the OS, which I recommend doing if you go this route.
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a c 131 V Motherboard
February 22, 2014 5:38:12 AM

Quote:
IF you Get the same exact motherboard there will be no issues at all. All you would need to do is install the board and boot up. No diver changes no new windows key needed. no need to fool around with new drivers.


Not my experience. I replaced my MB with the exact same model with a different serial number and Windows sent me to the MS bot for re-activation. As I said though, it was nearly painless.

Yogi
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a c 81 V Motherboard
February 22, 2014 6:45:27 AM

that was the auto service that they send you to IF for some reason the OS's auto activation is unsuccessful. It is normal if the board is new like that for the Bot service to give you numbers. you actually don't get a new key it just activates your board to your old OS and updates there file system with the new boards serial number.
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February 22, 2014 9:25:39 AM

I see. Does MS charge for this?
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a c 81 V Motherboard
February 22, 2014 9:48:42 AM

No all it is an activation service over the phone. The phone number is a toll free number also for the USA at least. I'm not sure about other country's.
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February 22, 2014 10:07:57 AM

I'm planning on shipping my board to fix first and see if my gpu will actually boot my computer up afterwards. Do you think it's weird that they give you an address to sip it to, but the address looks like a normal rich house?
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a c 81 V Motherboard
February 22, 2014 10:15:32 AM

I would confirm the shipping address first if you have any questions on where it is going. Better to be safe then sorry.
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