Diamond Radeon r7 240 not working

rmatt37

Honorable
Feb 17, 2014
18
0
10,510
I just built my son a gaming computer. It's a Intel I5 core 4670k with a Asus Maximus hero VI. with 8Gig of ram. The onboard graphics work fine.
I am now trying to put in this video card but the monitor will not work whether I plug it into the onboard slot or the vid card slot.
I tried taking it out and then loading the software and drivers, but the software, after downloading off the disk and setting up files on the hard drive starts the install then stops and says, "install failed"
The card is a PCI Express 3.0 x 16.

Any suggestions guys?
thank you.
 

Justin nagash

Reputable
Jun 16, 2015
7
0
4,510
Hey bud i think it is a problem with an older motherboard with PCI 1 and trying to install a newer card PCI X 3. What you have to do is a custom install off the drivers and not a express install. if that dont work may have to get a PCI express 2.0 card and still do a express install. The same ploblem happened to me and it was saying error 10 standard video graphics (VGA) where the only drivers it would install. i think it may have been a compatability issue with the motherboard