Laptop turns off when watching videos/games

rectorjugo · Feb 20, 2014

My laptop turns off (monitor goes black) when I watch videos or play games. I have looked around on the internet and I've heard lots of things that could cause this. I have ruled out "overheating" the fan works fine and my laptop never get's hot during games or watching videos (I clean out the fan and use a hard surface to use my laptop on)

I have a Dell Inspiron M5030

ihog · Feb 20, 2014

So, you were monitoring temps when this happens? What were the CPU and GPU temps?

Have you tried reinstalling your graphics drivers?

rectorjugo · Feb 20, 2014

ihog :

Hi ihog, yes they're all reading normal temps.. none go over 60

I did re-install my graphics card, funny thing is, it seemed to have changed. When I checked the driver it was "ATI Mobility Radeon HD 4250" then when it reinstalled (it did it automatically after re-boot) I had this driver installed "ATI ATI Mobility Radeon HD 4200 Series" The same but 4200? That suggests an older version? What do you think?
Thanks

ihog · Feb 21, 2014

Nah, it's just telling you the series instead of the exact card. My 7970 is listed as "Radeon HD 7700 series" on my computer.

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Laptop turns off when watching videos/games

rectorjugo

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ihog

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rectorjugo

Reputable

ihog

Distinguished

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