One website not working on Verizon

jeff-j · Feb 20, 2014

I have been updating laptop for my company from windows XP to Windows 7 Pro 64bit. I have a lot of people who do work out in the field and have either Verizon's USB stick Pantech UML290 or their jetpack. This one website is used for client assessments and is a critical part of their job. They had no problem accessing the website when they were on XP but now on 7 they are unable to access it. They can access all other websites with no problem but when they try to access this one site the page just stays white and nothing loads. They are running IE10. the website that they cant access is https://login.qualifacts.org/carelogic/.

rgd1101 · Feb 20, 2014

Can it run in compatibility view?

jeff-j · Feb 20, 2014

No I tried that as well, sorry for not adding that. Also this one website can only run in IE so using firefox or chrome is out of the question. I know it sucks but it is what it is.

rgd1101 · Feb 20, 2014

have you contact qualifacts.org? they might have the solution.

USAFRet · Feb 20, 2014

We've run into similar at work when someone got upgraded to IE10 vs 8/9. Not a full whitescreen, just loss of some functionality. It was a difference in JavaScript rendering.

But Compatibility View seems to fix the issue. But if that doesn't in your case....
As said above, contact the website.

jeff-j · Feb 20, 2014

Thank You everyone I will be contacting the website company to see if they have any input.

rgd1101 · Feb 20, 2014

You could also use the IE F12 Developer tools to see if there is some error.

jeff-j · Feb 20, 2014

rgd1101, I just Googled that and I will have to give that a try, when I can get my hands on one of the laptops. Thank you for that info.

USAFRet · Feb 20, 2014

Also, possibly try the IETab add-on in Firefox.

I opened the site in Firefox - "In order to access your account, Internet Explorer must be used."
In IETab - it didn't say that. Of course I don't have a login, but at least it didn't throw up that message.

jeff-j · Feb 27, 2014

So an update to this little problem I am having. I contacted the company that runs the website, they said their site would be full IE10 compliant on Wed the 26th. I had a user try yesterday and they were able to access the website, but once they started their VPN back to the company the website stopped working and has not worked since. All the users that use Verizon's USB cards are having the problem anyone using the mifi packs works just fine. I also looked into the F12 in IE and I am getting an error "SCRIPT5022: Unsupported Operation: openDatabase" offline.js line 43 character 3.

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One website not working on Verizon

jeff-j

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rgd1101

Don't

jeff-j

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rgd1101

Don't

USAFRet

Titan

jeff-j

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rgd1101

Don't

jeff-j

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USAFRet

Titan

jeff-j

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