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Problem with Graphics Card, or just incompatible with my PC?

Last response: in Graphics & Displays
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February 21, 2014 10:15:18 AM

I'll try to make this as accurate as possible:

I bought a new graphics card for my aging PC (PC is 5 years old) I saw what I assumed to be a good deal on a MSI Radeon R7 250 OC 1.1GHZ 1GB 4.6GHZ GDDR5 DVI HDMI VGA PCI-E Video Card. It arrived yesterday so I decided I would try and install it. This isn't my first graphics card I've installed so I'm not a complete amateur when it comes to this, but anyway... I turned off my PC, took the old card out, put the new card in and turned the PC back on. I was greeted with a pure black screen. No display at all. I thought maybe it was a problem with the VGA cable I was using, so I tried the HDMI cable I had, same thing. When I was changing from one cable to the next trying them, it would say "cable not connected" when there was none connected. So it at least recognized there was a cable connected, but the display just wasn't going through.

So I turned the PC back off, swapped cards again and put the old one back in. I turned the PC back on and thought to myself... "Well maybe the problem is the lack of drivers, so I took the disc and tried to install the drivers, but without the card into the PC, it wasn't picking up on the card obviously.

So to get by this problem I turned the PC off once again, took the old card out and made my on board graphics be my main to use, then put the new card in, in hopes the PC would see it this time. Still no good. The PC just wasn't seeing it so I could install the drivers. I even went online to make sure I had the latest drivers for my OS as well, still nothing.

So I am assuming that this card is to new for my PC and my PC can't use it, I'm just looking for some confirmation on that basically. This is my PC's specs (the best I could do anyway)


Acer Aspire M5641
OS: Windows 8.1 Pro x64
Processor: Intel core 2 quad CPU Q6600 @ 2.40GHz
3GB Ram

This card was only to be in this PC temporarily anyway, just until I can get a new PC (which is hopefully soon) then I was planning on moving the card to a new PC... but if it doesn't work for this one, then I think I'm just going to try and send it back in hopes of getting a refund.

Hopefully someone here can help me out.

Thanks for taking the time to read this and sorry for the long post.
a b U Graphics card
February 21, 2014 10:33:22 AM

It should work. Your motherboard has PCI-E 1.0 slots but research says PCI-E 2.0 cards are compatible with all previous gen slots. Sounds like a bad card to me. Did you try running with only one RAM stick in?
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February 21, 2014 10:54:48 AM

Edit:

I have now tried removing a stick of ram. first I tried the 1GB stick, then the 2Gb stick. still the same result. just a blank screen after you tur. it on, or I will shortly say no signal if you unplug the cable and plug it back in again.
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February 21, 2014 2:11:03 PM

pcgaming98 said:
It should work. Your motherboard has PCI-E 1.0 slots but research says PCI-E 2.0 cards are compatible with all previous gen slots. Sounds like a bad card to me. Did you try running with only one RAM stick in?


I just noticed on the box it says it's PCI-E 3.0.So I guess it probably isn't compatible after all huh?
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a b U Graphics card
February 21, 2014 2:19:05 PM

Apparently not.
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February 21, 2014 2:26:47 PM

pcgaming98 said:
Apparently not.


Yea... well thanks for trying to help anyway. I appreciate it. I guess I'll just mark this as solved now and either send this card back, or get another one just like it and buy a bare bones kit and go from there for a cheaper "do it yourself" PC. I just don't know how to go about all of that though xD.
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a b U Graphics card
February 21, 2014 2:32:12 PM

If you give me a budget, I can probably whip you up something. Make it something I can work with though, like at least $400. Can't do anything with $300 unless you want a dual core APU with 4 gigs of RAM.
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February 21, 2014 2:52:04 PM

pcgaming98 said:
If you give me a budget, I can probably whip you up something. Make it something I can work with though, like at least $400. Can't do anything with $300 unless you want a dual core APU with 4 gigs of RAM.


I have between $700 to $1000 to work with right now I think. (not completely sure because I'm still awaiting a couple things on my fathers funeral bill) but I was looking one of the bare bone kits over on tigerdirect and I think I could put one together myself. I see what goes where, and I see that with most of them, the basics like ram, a graphics card, hard drive and stuff like that is missing. Where my problem runs is not knowing what is compatible with what lol. Where I already have this card though, I wouldn't hesitate to get another one just like this so I could tether them together and have something even better. (just learned about that today as well)

For the next 2/3 weeks anyway, my hands are tied down on the money because I don't know exactly how much extra I'll have until everything is all settled with what was mentioned above.
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a b U Graphics card
February 21, 2014 3:05:55 PM

I'm not done with your build yet but I couldn't help but notice that you're paying your father's funeral bill. I'm extremely sorry for his death, you have my condolences.
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February 21, 2014 3:27:56 PM

pcgaming98 said:
I'm not done with your build yet but I couldn't help but notice that you're paying your father's funeral bill. I'm extremely sorry for his death, you have my condolences.


Thank you. He had Lung Cancer and his death was almost a relief to be honest. Seeing the man I looked up to and admired wasting away... it broke my heart. Knowing he's not suffering anymore I think has put me at ease some and made things a little easier to bare than I was expecting.

I look forward to seeing what you come up with. I should point out I am from Canada, so prices and whatnot are probably drastically different here compared to the US. I know they are on some electronics for sure.
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February 21, 2014 3:38:58 PM

I just got word from DirectCanada (where I bought the card) and I asked them if they may know a solution to this problem as well, and their suggestion is to try and update the bios of this machine because it looks to be an older motherboard. I've never done this before and don't know the risks, but is this something that could possibly work? Is there a risk I could "break" the PC doing this as well. (Maybe installing the wrong bios or something)

*EDIT*

Looks like updating the BIOS isn't an option. When I try I get an "Error: Loading Driver" message. So If the bios from the acer site for this specific model won't update, then I guess I can't update them to see if that works lol.
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