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Brand new 2TB Hybrid HDD "Caution" in Crystaldiskinfo

Last response: in Storage
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February 21, 2014 11:22:02 AM

Below is the partial readout can post the entire if needed. I called Seagate and they told me to use SeaTools which is not showing the drive at all. My OS is on here, running fine but with the complaints I have seen on purchasers reviews I want to know if anyone has any idea if these values are bad and if so how bad. Thanks in advance! (BTW the caution is for C5 C6 if that matters)


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(1) ST2000DX001-1CM164
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Model : ST2000DX001-1CM164
Firmware : CC43
Serial Number : Z1E6B6TJ
Disk Size : 2000.3 GB (8.4/137.4/2000.3/----)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 3907029168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 69 hours
Power On Count : 11 count
Temperature : 23 C (73 F)
Health Status : Caution
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 8080h [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 114 100 __6 000003CD3628 Read Error Rate
03 100 100 __0 000000000000 Spin-Up Time
04 100 100 _20 000000000001 Start/Stop Count
05 100 100 _10 000000000000 Reallocated Sectors Count
07 _62 _60 _30 00000019C797 Seek Error Rate
09 100 100 __0 000000000045 Power-On Hours
0A 100 100 _97 000000000000 Spin Retry Count
0C 100 100 _20 00000000000B Power Cycle Count
B7 _99 _99 __0 000000000001 Vendor Specific
B8 100 100 _99 000000000000 End-to-End Error
BB _83 _83 __0 000000000011 Reported Uncorrectable Errors
BC 100 100 __0 000000000000 Command Timeout
BD _99 _99 __0 000000000001 High Fly Writes
BE _77 _72 _45 000018170017 Airflow Temperature
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 000000000004 Power-off Retract Count
C1 100 100 __0 00000000000B Load/Unload Cycle Count
C2 _23 _40 __0 001100000017 Temperature
C5 100 100 __0 000000000008 Current Pending Sector Count
C6 100 100 __0 000000000008 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
F0 100 253 __0 B57300000048 Head Flying Hours
F1 100 253 __0 000019BFD30C Total Host Writes
F2 100 253 __0 00001E399ACE Total Host Reads

a c 217 G Storage
February 21, 2014 12:27:34 PM

Those values are not good but not terrible. They shouldn't be on a new drive.

I would call Seagate back and get SeaTools working for sure!

Yogi
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February 21, 2014 12:32:17 PM

Thanks for looking Yogi I am calling Amazon as I type I can diagnose and fix most PC problems but SMART readings are not one of them by any means. I really liked the hybrid aspect for OS start up and it did as I expected, really well after a few restarts it was speedy thus saving my ssd for games.

I will install my cd/dvd drive to try the DOS SeaTools as I wait for Amazon! Thanks.
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a c 217 G Storage
February 21, 2014 12:53:07 PM

You're welcome!

Good luck!

Yogi
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a c 291 G Storage
February 21, 2014 2:14:40 PM

IMHO attribute BB (17 uncorrectable errors) warrants a caution, too.

http://en.wikipedia.org/wiki/S.M.A.R.T.
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a c 819 G Storage
February 21, 2014 2:53:25 PM

yeah that drive definitely needs to go back and amazon is usually pretty good about it (especially if its from and fulfilled by amazon)
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February 21, 2014 3:06:21 PM

Thanks all, I did a return they are awesome (Amazon) sending me a new one out for tomorrow delivery (speedy!!)

Now for the nitty gritty with Seagate SeaTools. I managed to grab an old CD burner and burn the DOS version which also failed to see my hard drive the tech wanted to me go to my BIOS and change it from AHCI to IDE!!! Which I did for the DOS tool which showed no errors. When I switched back to AHCI the drive still showed the same cautions.

Bottom line is the hybrid system isn't well known to the techs who answer the phone, my 30 minutes at a time on hold as the tech tried to figure things out will attest to that. Sadly I didn't pay attention to the reviewers....
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