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Gigabyte Z87X-UD3H USB resetting randomly

Tags:
  • Intel i5
  • Core
  • Intel
  • Gigabyte
  • Motherboards
  • USB
  • USB3
Last response: in Motherboards
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February 21, 2014 8:35:22 PM

Hi, I've just put together a PC and I have a problem where the USB3 ports on the gigabyte motherboard (Z87X-UD3H) keep resetting randomly.

For some reason it only happens if I use my Creative Xmod, the audio would first cut out, if I unplug and replug it, the audio returns but the sounds are high pitched and squeaky along with crackling. If I plug my earphones directly into the 3.5mm jack at the front during this time, there would also be the high pitched audio and crackling.

The computer won't shut down or respond (I can still move the mouse) unless if I unplug the Xmod (it would hang at the shutdown screen (windows 7). After rebooting the audio returns to normal until it randomly decides to cut out again. My creative Xmod and earphones works perfectly on other computers.

I have the latest USB 3.0 drives from the gigabyte website, the latest BIOS, and I've installed/updated all the other drivers.

Other USB devices attached:
Microsoft keyboard (USB)
Logitech performance MX wireless mouse
Logitech webcam C170
Belkin USB wireless adapter

Other hardware:
Intel Core i5 4670
Gigabyte GTX 760
8GB Kingston RAM
Corsair 600W PSU
Samsung EVO 840 SSD
1TB seagate HDD


Thanks

More about : gigabyte z87x ud3h usb resetting randomly

Best solution

a c 210 V Motherboard
February 21, 2014 9:08:43 PM

Uninstall any of the gigabyte utilities if you have any installed. Sometimes they cause problems with devices and hardware.
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February 22, 2014 12:03:06 AM

Hi spooky. I uninstalled a few things from gigabyte and that seemed to do the trick; the audio hasn't cut out once. Thanks
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May 24, 2014 1:56:43 AM

spooky2th said:
Uninstall any of the gigabyte utilities if you have any installed. Sometimes they cause problems with devices and hardware.


Where can i find those utilities?
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a c 210 V Motherboard
May 24, 2014 11:05:39 AM



Where can i find those utilities? said:


Where can i find those utilities?



Look in "Control Panel" in "Programs" and "Uninstal a Program."
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May 24, 2014 1:56:57 PM

spooky2th said:


Where can i find those utilities?[/msgquoted said:



Look in "Control Panel" in "Programs" and "Uninstal a Program."]

Where can i find those utilities?



Look in "Control Panel" in "Programs" and "Uninstal a Program."


which should i delete?

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a c 210 V Motherboard
May 24, 2014 5:12:02 PM

Delete one gigabyte utility at a time and see if that fixes the problem after each deletion. Or just delete them all and see. Which utilities do you have installed?
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