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Windows load screen freezing after graphics card problems? HELP!

Last response: in CPUs
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February 22, 2014 10:09:45 AM

Hello Everyone,

I'm new to Tom'sHardware.

I recently bought a pretty cheap card to boost up my PC that continues to age. Card is here - http://www.asus.com/Graphics_Cards/EAH6450_SILENTDI1GD3...
Anyway, I took the old card out from my system and then loaded the other one in. It was all set up and ready, but when I went to plug the monitor into the system, it didn't register. I plugged it in straight from the AWM cable (I forget what it's called) It's blue. I tried to put the disk in, but that didn't work either. After it not being able to register, I just went and plugged the old one back in so I could at least be able to use my PC. All that this lead to was my Windows startup screen FREEZING.

If you can help me figure out how to get the new card working that would be sweet! Maybe even better if my PC would stop freezing too!

P.S - I'm not the most ADVANCED at Computer technology, so keep that in mind please.

Thanks!
a b U Graphics card
a b à CPUs
February 22, 2014 1:08:48 PM

You need to put the old card back in run this program it will remove all of the display drivers from the old card. After you finish running the program install the new card and go to AMD and use the auto driver detect option and it will install the latest drivers. You really don't need to use the cd that came with the card normally it will have older outdated drivers.

Driver removal tool
http://www.guru3d.com/files_details/display_driver_unin...

AMD driver support

http://support.amd.com/en-us/download
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February 22, 2014 2:08:15 PM

pfunkmd said:
You need to put the old card back in run this program it will remove all of the display drivers from the old card. After you finish running the program install the new card and go to AMD and use the auto driver detect option and it will install the latest drivers. You really don't need to use the cd that came with the card normally it will have older outdated drivers.

Driver removal tool
http://www.guru3d.com/files_details/display_driver_unin...

AMD driver support

http://support.amd.com/en-us/download


Thanks for the response! However, when I try to go to my desktop with the old card, my PC freezes at the Windows screen and then reboots. Any way to fix this?

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a b U Graphics card
a b à CPUs
February 22, 2014 2:15:19 PM

Do you have integrated graphics you could switch to? Do you have the windows cd you can try to run a repair. Did you try and start windows in safe mode?
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February 23, 2014 6:16:32 PM

pfunkmd said:
Do you have integrated graphics you could switch to? Do you have the windows cd you can try to run a repair. Did you try and start windows in safe mode?


I tried my older card, and only other one. I don't understand what you are saying about the cd. When I start my PC the only options are "Launch Startup Repair" and "Launch Normally" but when I do either it just freezes up. There is no safe mode option. Is there a certain key I can hold down to do this?
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a c 540 U Graphics card
a c 107 à CPUs
February 23, 2014 8:44:19 PM

Are you using a consumer desktop PC? If yes, what is the brand and model number of the computer?

What is the brand and model number of the old graphics card?

What is the Operating System version being used?

Are you using the blue colored D-SUB 15-pin VGA port on the graphics card? If the answer is yes, on some cards the VGA port does not become active until the Operating System loads the graphics card driver. The white colored DVI-D port is usually considered the primary port and the HDMI port is considered the secondary port. If you use the low profile bracket included with that graphics card in a system that uses a low profile graphics card then the blue colored VGA port is completely removed and inaccessible.

You may need to use an HDMI-to-VGA adapter. http://www.amazon.com/SANOXY%C2%AE-Black-Adapter-Conver...
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!