Onboard Audio Stopped Working After Moving and Dusting PC

Foaloal

Reputable
Feb 22, 2014
3
0
4,510
Hi.

Today my onboard audio has stopped working. It's worked perfectly for the last 3 years.

I have an MSI - P55A G55 motherboard with your average Realtek HD onboard audio.

Today I moved my PC to a different room to use it briefly, but it turned out I wasn't able to use it there because the screen I intended on using it with did not have the correct video input (it was the wrong kind of DVI). After finding out I wouldn't be able to use it there, I decided to remove some dust since it was in a more open place than it normally is. I didn't have access to compressed air, so I used a gentle brush to brush away what dust I could, mainly from the heatsinks and fans.

After I finished dusting, I moved it back to the original location. When I moved it back, it would not turn on. It turned out the 24 pin power connector was a bit loose from the motherboard.

Once I got it to turn on, I found my PCI Wireless B/G/N card was not being detected. I believe this was because the connection was somewhat loose, since I am not able to clip it onto the rear of my case. I tried unplugging this PCI card while the PC was running and plugging it back in while it was running thinking this would be harmless. While doing this my PC restarted but I was not looking at the screen so I did not see if it was a blue screen or what exactly happened. After it restarted the PCI card was working again properly.

Finally, I went to use my PC as normal. I found the headphone jack on the front of my case didn't seem to be working, but was just producing a faint static sound. I figured maybe the plug for the case's audio jacks had come loose from the motherboard (it's just a bit underneath the PCI slots), so I went to check the plug. It seemed to be plugged in fully, so I checked the rear audio jack (the one that is part of the motherboard).
This jack was not working either.

I tried uninstalling and reinstalling the Realtek drivers, but it seems that the rear audio and front audio port on the case are just not working any more since the moving, dusting, and removal/reinsertion of the PCI card.

I have a G110 keyboard from Logitech with its own headphone/microphone jacks. I can still play audio out of this perfectly, though I'm not sure if this relates at all to my onboard audio.

I'm curious if anyone can figure out what may have gone wrong with my onboard audio. Do you think I may have caused some kind of short or other damage between the dusting and the removal/reinsertion of the PCI card while the PC was running? Everything else is still working properly, all cables have been checked to make sure they're plugged in properly to the motherboard - it's just the onboard audio that seems to have stopped working.

Thanks in advance to anyone who has any advice on what may have happened or what I might be able to do to fix my problem.

edit: To elaborate a bit further, the onboard audio shows up in windows and as far as windows is concerned it works and plays audio. The problem is just that there isn't actually any audio coming through to my headphones/speakers when they're plugged into the rear (motherboard) jack or front (case) jack.
 

Gtr780ti

Honorable
Jan 6, 2014
19
0
10,510
It could be possible that you may have shorted some thing (did you statically discharge yourself?) I would get back in the case and double check everything is properly connected and try again though. As a last resort you could always buy a cheap sound card and throw that in.
 

Foaloal

Reputable
Feb 22, 2014
3
0
4,510


I forgot to statically discharge myself. I didn't feel any static shocks at any point, but I don't know if that's important or not.

I've double, triple, quadruple checked every connection. I've tried everything I can do from a software/driver perspective.

It seems the audio chip really must have shorted or something. Is there any way to test for this kind of problem, or is it pretty much a case of having to just assume that's the issue since I can't get any audio out, even through the rear jack?

On the bright side as I mentioned in my original post my G110 has integrated usb audio jacks, so I can at least get audio. It's just a bit more restricted as it uses a generic usb PnP driver with minimal options as far as equalizers/etc. go.
 

Foaloal

Reputable
Feb 22, 2014
3
0
4,510


That's looking like it's probably my best option.

I assume I can route audio to my case's jacks as normal, so my only question is if a card such as this one: www.amazon.com/ASUS-XONAR-Headphone-Audio-Card/dp/B0045JHJSS/ would be powered entirely through the PCI slot?

edit: it seems I've been able to find the answer myself. I was just a little confused because the first sound card I looked at said it needed to be connected to the PSU with a 4-pin, and I wasn't sure if that might be a common requirement for sound cards.

Thanks for the card recommendation.