Blue screen help.

Phisher101 · Feb 23, 2014

Hello, today I recieved a blue screen error, and when I logged back onto my computer it gave me the list of what could be the problem, but I have no idea what this means, can anyone help?

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 101
BCP1: 0000000000000031
BCP2: 0000000000000000
BCP3: FFFFF88002F64180
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022314-16754-01.dmp
C:\Users\Phisher\AppData\Local\Temp\WER-27643-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

C12Friedman · Feb 23, 2014

There seems to be a few options for working through that, rather than copy what has already been posted, I'll simply refer you here http://social.technet.microsoft.com/Forums/windows/en-US/61b485e6-e9a0-4542-901f-6e2afc72d779/bsod-bccode-101-on-totally-new-rig?forum=w7itproinstall
I'm thinking something there will work for you but let us know if those steps don't work...

Phisher101 · Feb 23, 2014

Last night i remember my theme changing to Windows Basic, then when I went to computer > properties

I had to redo the test thing for the rating because Windows had found a new peice of hardware, when I did the rating nothing changed.

Is there a way to see what Windows detected?

C12Friedman · Feb 23, 2014

You didn't perhaps change any power profiles lately? The theme changed without help from you, or you changed it? What new hardware did you add?

Phisher101 · Feb 23, 2014

I was playing games or getting ready to get into a game, and was speaking on Skype, suddenly it just changed, I didn't plug anything into it, nothing new was added to my knowledge, so I have no idea.

Windows changed the theme without my permission it just did it randomly, and the only thing I messed around with on that day was my monitor colors ect.

E: Maybe it was the monitor going in and out of the different modes ect, but would that then cause the computer to blue screen and freeze and the time the next day?

Phisher101 · Feb 23, 2014

it also said something about a clock interval in the blue screen

C12Friedman · Feb 23, 2014

What are your complete build specs? Do you have a graphics card installed? I'll suggest downloading and running GPU-z (available here http://www.techpowerup.com/downloads/SysInfo/GPU-Z/ )and seeing what your graphics usage is while "idle" (I'm suspecting it's high), you can watch what it does under the 'sensors' tab.

Phisher101 · Feb 23, 2014

I'm afraid I cannot do that, as it freezes before I get into the desktop now, even with safemode it crashed, even though the cursor was changing from normal to being able to click something.

I do have a graphics card installed it is a Gigabyte 260x with 2 GB memory

The things I have noticed are the temps of the cpu ect, they are very high while idle, but something even weirder is that it can go from 70c to 40c and back up again instantly, I don't believe the temps are recording properly.

E: When the computer freezes, it stops reading off the harddrive and everything, I can tell because of the hard drive LED stops flashing, so it must be something to do with hardware, right?

C12Friedman · Feb 23, 2014

I'm suspecting a bot attack here but there are possible hardware issues which may cause such errors (PSU is notorious for errors unrelated to power), complete build specs would help a lot here.
I'm really focusing on the bot thing though, the more I consider it, bit-mining loves AMD...

Phisher101 · Feb 23, 2014

is there a way to remove bots?

Phisher101 · Feb 23, 2014

I have the .dmp file but I cant get to the .xml one

C12Friedman · Feb 23, 2014

I think I would recommend a complete re-install of your OS, totally clean from disk... I have read of some getting so deep into the registry and using various cloaking methods that removal is near impossible.
Before you go to that extreme, start a new thread in the Windows 7 section http://www.tomshardware.com/forum/forum-63.html see what kind of feedback you get there, hopefully someone will have an answer much easier than that (I don't)

Phisher101 · Feb 23, 2014

I can easily reinstall, thats not problem, but what worries me is that it completly stops reading from the harddrive, so I'm worried its a hardware problem.

Phisher101 · Feb 23, 2014

Okay so I got into the whole .dmp file and the address which caused the bluescreen is called.

ntoskrnl.exe

And

atikmdag.sys

C12Friedman · Feb 23, 2014

the NTOSKRNL is about as generic of a blue screen as you can get, the ATIKMDAG isn't really much help either (except it narrows it down to graphics).

It could be a hard drive problem, running SeaTools for DOS can check the health of your HDD, there's a windows version also but the DOS version doesn't need the HDD to be working well

Phisher101 · Feb 23, 2014

I have been told from a friend of mine that the atikmdag could be a compatibility issue with my graphics card, or just a faulty one.

Phisher101 · Feb 23, 2014

I used one of my trusted HDD health checkers and it seems that it finds the hard drive is fine, and there is no problems and the temp is at 30 - 31c

SophieEdward · Feb 27, 2014

Phisher101 :

- Disconnect incompatible hardware
- Check and repair disk errors
- Perform System Clean-Up
- Fix Windows hidden errors with Reginout.
- Scan for Malicious Content
- Run System File Check Up

After performing these steps your problem will solved. Thanks

Blue screen help.

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