how to fix my WD Passport external hard drive after falling down

Temilola · Feb 23, 2014

please my WD Passport external hard drive fell but not too hard or too far to the floor but its not working properly and responding very slowly. it takes very long to open files on it and even longer to send files from it. When i try to play a movie from it, it takes long to start and when it finally starts, the movie stops and play. It is really frustrating. So what do i do to fix it?

Shantanu Ghose · Feb 23, 2014

is there any external damage?

Shantanu Ghose · Feb 23, 2014

if there isn't external damage,backup your data and RMA it,,,my friend had a 500gb drive,,it fell,,was damaged from the inside,,,he RMA'd it and got a new drive with 750 gb space

deepakmakkar_14 · Jul 12, 2014

i am facing same issue.it fell of my table ,no external damage visible but the hard disc is dead slow and detection occurs after 5 minutes.
Kindly advise.

Shantanu Ghose · Jul 20, 2014

deepakmakkar_14 :

It may have been damaged like i mentioned,,dont ignore it and RMA it

Christy Ferrell · Aug 13, 2014

what is RMA ?

Shantanu Ghose · Aug 13, 2014

Christy Ferrell :

veterans74 · Jan 26, 2015

RMA - Return Merchandise Authorization

taeanjing · Jun 16, 2015

same my wd slow and sometimes disconnect, now is not working only because fall down in table.. i will not buy wd again, is sucks

dj pooh · Sep 9, 2015

How do I get rma

Shantanu Ghose · Oct 8, 2015

dj pooh :

your hard drive must be in warranty,,google how to contact your hdd manufacturer for hdd return/replacement. You will know what to do. Let me know. Sorry for replying so late.

deanrar · Dec 20, 2015

Shantanu Ghose :

I've got the same problem although the hard drive hasn't been dropped but its no longer in warranty, is there any way of getting all the files off of it as there's all my edited wedding photos on there

Shantanu Ghose · Dec 22, 2015

deanrar :

Are you able to view the files? If you are able to copy the files,do as soon as you can. Download a software called crystaldiskinfo and check your drive status there. Don't try any other solutions like de-fragmenting the drive or something as it would only make matters worse.

Just try and let me know.

deanrar · Dec 26, 2015

Shantanu Ghose :

no I have tried and it has started copying them twice so far but crashes seconds in to the transfer or doesn't even let me see the files before crashing

Shantanu Ghose · Dec 28, 2015

deanrar :

Shantanu Ghose :

no I have tried and it has started copying them twice so far but crashes seconds in to the transfer or doesn't even let me see the files before crashing

See if you can take it to a local Computer guy and have him try and copy those files. Have you tried checking the status using the software?

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