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how to fix my WD Passport external hard drive after falling down

please my WD Passport external hard drive fell but not too hard or too far to the floor but its not working properly and responding very slowly. it takes very long to open files on it and even longer to send files from it. When i try to play a movie from it, it takes long to start and when it finally starts, the movie stops and play. It is really frustrating. So what do i do to fix it?
14 answers Last reply Best Answer
More about fix passport external hard drive falling
  1. is there any external damage?
  2. Best answer
    if there isn't external damage,backup your data and RMA it,,,my friend had a 500gb drive,,it fell,,was damaged from the inside,,,he RMA'd it and got a new drive with 750 gb space
  3. i am facing same issue.it fell of my table ,no external damage visible but the hard disc is dead slow and detection occurs after 5 minutes.
    Kindly advise.
  4. deepakmakkar_14 said:
    i am facing same issue.it fell of my table ,no external damage visible but the hard disc is dead slow and detection occurs after 5 minutes.
    Kindly advise.


    It may have been damaged like i mentioned,,dont ignore it and RMA it
  5. what is RMA ?
  6. Christy Ferrell said:
    what is RMA ?
  7. RMA - Return Merchandise Authorization
  8. same my wd slow and sometimes disconnect, now is not working only because fall down in table.. i will not buy wd again, is sucks
  9. How do I get rma
  10. dj pooh said:
    How do I get rma


    your hard drive must be in warranty,,google how to contact your hdd manufacturer for hdd return/replacement. You will know what to do. Let me know. Sorry for replying so late.
  11. Shantanu Ghose said:
    dj pooh said:
    How do I get rma


    your hard drive must be in warranty,,google how to contact your hdd manufacturer for hdd return/replacement. You will know what to do. Let me know. Sorry for replying so late.


    I've got the same problem although the hard drive hasn't been dropped but its no longer in warranty, is there any way of getting all the files off of it as there's all my edited wedding photos on there
  12. deanrar said:

    I've got the same problem although the hard drive hasn't been dropped but its no longer in warranty, is there any way of getting all the files off of it as there's all my edited wedding photos on there


    Are you able to view the files? If you are able to copy the files,do as soon as you can. Download a software called crystaldiskinfo and check your drive status there. Don't try any other solutions like de-fragmenting the drive or something as it would only make matters worse.

    Just try and let me know.
  13. Shantanu Ghose said:
    deanrar said:

    I've got the same problem although the hard drive hasn't been dropped but its no longer in warranty, is there any way of getting all the files off of it as there's all my edited wedding photos on there


    Are you able to view the files? If you are able to copy the files,do as soon as you can. Download a software called crystaldiskinfo and check your drive status there. Don't try any other solutions like de-fragmenting the drive or something as it would only make matters worse.

    Just try and let me know.


    no I have tried and it has started copying them twice so far but crashes seconds in to the transfer or doesn't even let me see the files before crashing
  14. deanrar said:
    Shantanu Ghose said:
    deanrar said:

    I've got the same problem although the hard drive hasn't been dropped but its no longer in warranty, is there any way of getting all the files off of it as there's all my edited wedding photos on there


    Are you able to view the files? If you are able to copy the files,do as soon as you can. Download a software called crystaldiskinfo and check your drive status there. Don't try any other solutions like de-fragmenting the drive or something as it would only make matters worse.

    Just try and let me know.


    no I have tried and it has started copying them twice so far but crashes seconds in to the transfer or doesn't even let me see the files before crashing


    See if you can take it to a local Computer guy and have him try and copy those files. Have you tried checking the status using the software?
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