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Error/Q Code 00 on ASUS Rampage IV Black Edition

Last response: in Motherboards
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February 23, 2014 7:06:35 PM

Hello People,
So I recently got the final component for my build (a Seagate 4TB SSHD), and proceeded to create my newest computer.
The problem seems to lie in the motherboard. I'm not exactly sure what's going on, but it's giving the error/Q code 00, which, according to the user manual, doesn't exist/serves no purpose.
The motherboard is the ASUS Rampage IV Black Edition, which is on ASUS' site here:
http://www.asus.com/Motherboards/RAMPAGE_IV_BLACK_EDITI...
Now, it seems that quite a few people have gotten this problem, and I've done everything from BIOS flashing to CMOS clearing and all that jazz. I've double checked all the connections between the motherboard and the other components, and they all check out.
During building, I and my friend handled everything exceptionally carefully, grounded ourselves frequently, and used the anti-static wristbands.
Other things of note include that the red "CPU_LED" on the motherboard remains a solid red. The reason that I suspect the motherboard is at fault, though, is because it should return a different error if the CPU wasn't put in correctly. I have reseated it twice without much luck.
The system will also start, stop, restart, and continue running until I cut the power (so, essentially, an unexpected but repetitive shutdown).
The CPU's fan also seems to work incorrectly, as it spins at a very low RPM, albeit that I can feel (hovering a few mm away of so) the heat of the giant heatsink I've got for it (using the 212 Evo Cooler, http://www.newegg.com/Product/Product.aspx?Item=N82E168...).
I'd like to extend my hand out to all of you guys here (because I know you'll answer well) and see if you can fathom any idea as to what may be going on (or lack thereof if I did something wrong).
Thanks.

Specs:
ASUS Rampage IV Black Edition
16GB of Corsair Vengeance @ 1833mhz (unconfirmed, I need to check)
Intel i7-4960x
EVGA GTX TITAN (I found a good deal on that, so I jumped at it)
Hyper 212 Evo CPU Cooler
RM1000 Corsair PSU
Seagate 4TB SSHD
Corsair Obsidian 750D (Case /w 3 fans inside)

Also, if you guys need more information, please let me know.
a c 111 Ĉ ASUS
a c 96 V Motherboard
February 23, 2014 11:14:57 PM

try to run your whole build outside the case. If that doesn't solve problem, take out gpu and run with onboard graphics. Still doesn't, open up your cpu fan heatsink, check closely for bent pins and run the build with stock fan of your cpu.
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a b Ĉ ASUS
a c 102 V Motherboard
February 24, 2014 3:53:40 AM

Also check the EPS 12V connector is in place.
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February 24, 2014 5:29:27 AM

The EPS 12V is in place (it's the 8-pin for the CPU, right?)

As for running the build outside the case, it seems that people are saying to just put it on cardboard and go. Is that the correct way to do this?
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a c 111 Ĉ ASUS
a c 96 V Motherboard
February 24, 2014 5:39:57 AM

dane00a said:
The EPS 12V is in place (it's the 8-pin for the CPU, right?)

As for running the build outside the case, it seems that people are saying to just put it on cardboard and go. Is that the correct way to do this?


Use non-conductive surface for the best. If you are saying motherboard cardboard box, yes you can use that. Other alternative option would be wooden desk. And about EPS 12V, thats the one with 8-pin for cpu.
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February 24, 2014 8:55:24 AM

Will do. I'm hopping between classes now, but I'll come back with the results.
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a c 111 Ĉ ASUS
a c 96 V Motherboard
February 24, 2014 9:09:50 AM

dane00a said:
Will do. I'm hopping between classes now, but I'll come back with the results.


sure, take all the time in the world you want :D 
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February 24, 2014 4:37:40 PM

Well, it failed.
The result has been the same it has always been: power on, power off, power on until I cut it off.
Nothing displays on the monitor, the Q Code is 00, and the motherboard thinks the processor is faulty.
As of right now, I haven't seen any bent pins, and am beginning to think about RMAing this product. Suggestions?
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Best solution

a b V Motherboard
February 24, 2014 5:04:10 PM

error code 00 mean, bios not detected any cpu
usually the problem in ic clock generator ,asus use realtek clock generator ic.
it's a hardware problem , you cannot repaired by yourself ..i suggest RMA your Motherboard don't waste time to repaired it by yourself
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February 24, 2014 5:16:26 PM

Ok, so just to confirm:
There's something wrong on the hardware side, either the CPU or the Motherboard (likely the board).
BTW, thanks for the quick responses.
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a c 111 Ĉ ASUS
a c 96 V Motherboard
February 25, 2014 12:13:45 AM

dane00a said:
Ok, so just to confirm:
There's something wrong on the hardware side, either the CPU or the Motherboard (likely the board).
BTW, thanks for the quick responses.


do 1 last thing, before you return your board.
Quote:

To eliminate the possiblility of a bad installation where something is shorting and shutting down the PSU, you will need to pull the motherboard out of the case and reassemble the components on an insulated surface. This is called "breadboarding" - from the 1920's homebrew radio days. I always breadboard a new or recycled build. It lets me test components before I go through the trouble of installing them in a case.

If you get the long beeps, add a stick of RAM. Boot. The beep pattern should change to one long and two or three short beeps. Silence indicates that the RAM is shorting out the PSU (very rare). Long single beeps indicates that the BIOS does not recognize the presence of the RAM.

If you get the one long and two or three short beeps, test the rest of the RAM. If good, install the video card and any needed power cables and plug in the monitor. If the video card is good, the system should successfully POST (one short beep, usually) and you will see the boot screen and messages.

Note - an inadequate PSU will cause a failure here or any step later.
Note - you do not need drives or a keyboard to successfully POST (generally a single short beep).

If you successfully POST, start plugging in the rest of the components, one at a time."


If you suspect the PSU is causing your problems, below are some suggestions by jsc for troubleshooting the PSU. Proceed with caution. I will not be held responsible if you get shocked or fry components.

"The best way to check the PSU is to swap it with a known good PSU of similar capacity. Brand new, out of the box, untested does not count as a known good PSU. PSU's, like all components, can be DOA.

Next best thing is to get (or borrow) a digital multimeter and check the PSU.

Yellow wires should be 12 volts. Red wires: +5 volts, orange wires: +3.3 volts, blue wire : -12 volts, violet wire: 5 volts always on. Tolerances are +/- 5% except for the -12 volts which is +/- 10%.

The gray wire is really important. It should go from 0 to +5 volts when you turn the PSU on with the case switch. CPU needs this signal to boot.

You can turn on the PSU by completely disconnecting the PSU and using a paperclip or jumper wire to short the green wire to one of the neighboring black wires.

http://www.youtube.com/watch?v=5FWXgQSokF4&feature=yout...

This checks the PSU under no load conditions, so it is not completely reliable. But if it can not pass this, it is dead. Then repeat the checks with the PSU plugged into the computer to put a load on the PSU. You can carefully probe the pins from the back of the main power connector."
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February 25, 2014 6:19:08 PM

I'm afraid to say that Breadboaring hasn't worked. So, I'd assume RMAing is the best way to go.
Thanks for all of your support. If you guys have any additional ideas, I'm all for them (I won't be able to RMA it for a couple of days anyway; I'm now out of town :p )
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a c 111 Ĉ ASUS
a c 96 V Motherboard
February 25, 2014 10:56:12 PM

dane00a said:
I'm afraid to say that Breadboaring hasn't worked. So, I'd assume RMAing is the best way to go.
Thanks for all of your support. If you guys have any additional ideas, I'm all for them (I won't be able to RMA it for a couple of days anyway; I'm now out of town :p )


that all from my side. Let me know if you got your new board solves your problem out.
Keep in touch.
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March 27, 2014 2:45:24 PM

Ok, here's a quick update on this:
The computer has been running well for about a week, but the reason this whole thing wasn't working was because the processor was faulty. Specifically, it was an i7-4960x ES (Engineering Sample).
So, uh... yes. And now Intel's calling me telling me they want 1K because the Engineering Sample isn't worth anything at market value. Yippie.
Still, the computer runs great. I have no complaints.
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a c 111 Ĉ ASUS
a c 96 V Motherboard
March 27, 2014 9:08:17 PM

dane00a said:
Ok, here's a quick update on this:
The computer has been running well for about a week, but the reason this whole thing wasn't working was because the processor was faulty. Specifically, it was an i7-4960x ES (Engineering Sample).
So, uh... yes. And now Intel's calling me telling me they want 1K because the Engineering Sample isn't worth anything at market value. Yippie.
Still, the computer runs great. I have no complaints.


glad you got your problem solved :) 
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April 15, 2014 11:33:59 PM

carlo_bigtunes said:
error code 00 mean, bios not detected any cpu
usually the problem in ic clock generator ,asus use realtek clock generator ic.
it's a hardware problem , you cannot repaired by yourself ..i suggest RMA your Motherboard don't waste time to repaired it by yourself


I have had exactly the same issues described by dane00a, but I do not have an engineering sample CPU. I can only think that I have been extremely unlucky in that I RMA'd the board which they confirmed as faulty. Still didn't work so RMA'd CPU, which Intel confirmed faulty and replaced. Still doesn't work, and so now RMA'ing the board again. I tried updating the BIOS, a different PSU, made sure all power connectors were in etc. Tried one stick of RAM instead of 8.
Anyone else had these problems? I've had to RMA stuff before, but never been so unlucky to have 2 components, and maybe now MB again....
Specs
ASUS Rampage IV Extreme Black Edition 0507 & 0403(updated to 06)
64GB Kingston HyperX
Intel i7-4960x
ASUS GTX Titan x2
Silverstone 1500w PSU
Corsair H100i cooler
Corsair 360GB SSD & 4TB SATA
Corsair Obsidian 900D and shed loads of cooling

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