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Fixed "user profile service failed the logon"; now no longer have wireless connection.

Last response: in Windows 7
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February 25, 2014 9:32:17 AM

I had "the user profile service failed the logon" come up. I looked online and found steps to fix it. After fixing it it seems I have lost my wireless network connection. The laptop no longer detects any wireless network. The router is working fine as our phones and other laptop still connect wirelessly to the internet. Did the online steps delete it? The wifi button is on. How can I fix it?
a b D Laptop
a c 243 $ Windows 7
February 25, 2014 9:49:53 AM

You likely just need to re-enter the wireless network login/password info.
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February 25, 2014 9:56:02 AM

When I click on 'set up a new connection', then 'connect to the internet/set up a wireless connection', and then click on the Wireless option, it shows 'not connected/no connections are available'. Also, when I click on 'Connect to a Network', it does the same thing. Where do I go to re-enter the wireless network/login password info, if not where I went?

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a b D Laptop
a c 243 $ Windows 7
February 25, 2014 10:01:27 AM

When you click on the network you want to connect to a dialogue window should pop up asking you to enter the info.

Is your wireless icon shoing up on your taskbar (lower left corner of most systems) and does it show any detected networks (including your own)?
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February 25, 2014 10:12:57 AM

COLGeek said:
When you click on the network you want to connect to a dialogue window should pop up asking you to enter the info.

Is your wireless icon shoing up on your taskbar (lower left corner of most systems) and does it show any detected networks (including your own)?


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February 25, 2014 10:14:14 AM

Nothing pops up asking me to enter any info. The wireless icon shows a red X on it, and when I click on it, a small window comes up saying "Not connected. No connections are available".
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a b D Laptop
a c 243 $ Windows 7
February 25, 2014 10:15:25 AM

Sounds like your drivers might need re-installed.

In Control Panel/Device Manager, is there an indicator showing a problem with your wireless adapter?
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February 25, 2014 10:31:18 AM

In the Control Panel, I have options "Network and Internet" and "Hardware and Sound" (and a few others). No "Device Manager". When I go into "View devices and options" under "Hardware and Sound", there is no, thing showing wireless adapter. Under "Network and Internet", "View network computer and devices" it shows "This computer is not connected to a network. Click to connect". But when I do that, I go back to the same screens that I've tried before with no luck.
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February 26, 2014 8:41:09 AM

Finally fixed it! Narrowed it down to a driver issue. So, I went into Device Manager, clicked on the WiFi Adapter, the Driver tab, then on Roll Back Driver. This immediately fixed the problem!
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a b D Laptop
a c 243 $ Windows 7
February 26, 2014 10:15:38 AM

Well done! Enjoy!!
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