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Need urgent help.

Tags:
  • Safe Mode
  • Computers
  • Windows Vista
Last response: in Windows Vista
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Anonymous
February 25, 2014 12:41:31 PM

Recently after finding my brother had downloaded a torrenting site thingy to my computer and had disabled Avast I decided to get a better antivirus so I looked online and found one called Bitdefender and bought and downloaded it and when I true to install it it said that first I needed to get rid of Avast first and that I should do so in Safe Mode so I allowed it to go into safe mode so I could delete Avast and when the computer had restarted it was in Safe Mode but the mouse and keyboard don't work at ALL! unless I go to this option called Repair Your Computer. Could anyone help me restore my computer just so I can log back on it to get some important receipts that I need if it need more work than that I can just take it to get repaired i just need to be able to log back on to get my receipts. Please and thank you.

More about : urgent

February 25, 2014 1:13:20 PM

Are your keyboard and mouse connected by PS2(the older plug that looks circular with many pins in there) or USB?
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Anonymous
February 25, 2014 1:23:01 PM

IDontUnderstand said:
Are your keyboard and mouse connected by PS2(the older plug that looks circular with many pins in there) or USB?


Yes they are.
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February 25, 2014 1:31:21 PM

How new if your PC? When you go into Safe Mode it disables all drives and just uses basic ones. If its a new PC and the mouse and keyboard are plugged into USB 3.0 Ports it may not have basic drivers for them. Try plugging them into USB 2.0 Ports. USB 3.0 are usually Blue and also have a small SS next to the USB symbol so don't sue any of those.

But you shouldn't need to enter safe mode to remove advast. Just go to the Control Panel and then Programs and Features. In there you will find advast. click on it and unintall it.
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February 25, 2014 1:34:35 PM

It should work just fine if it's connected via PS2 since it's controlled by motherboard directly. What OS were you running, I just want to make sure you had the right procedure to enter safe mode.
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Anonymous
February 25, 2014 1:41:23 PM

drtweak said:
How new if your PC? When you go into Safe Mode it disables all drives and just uses basic ones. If its a new PC and the mouse and keyboard are plugged into USB 3.0 Ports it may not have basic drivers for them. Try plugging them into USB 2.0 Ports. USB 3.0 are usually Blue and also have a small SS next to the USB symbol so don't sue any of those.

But you shouldn't need to enter safe mode to remove advast. Just go to the Control Panel and then Programs and Features. In there you will find advast. click on it and unintall it.



I have the old type of keyboard/mouse not USB and I can't use control panel because the computer keeps turning on in safe mode and I can't use them in safe mode,only recovery and I can't even log in to any account.
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February 25, 2014 2:08:16 PM

See if you can use a spare USB keyboard and mouse after you're forced into safe mode
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Anonymous
February 25, 2014 2:34:13 PM

IDontUnderstand said:
See if you can use a spare USB keyboard and mouse after you're forced into safe mode


I just have the one set, I was wondering if I could use command prompt to make it stop going into safe mode by force.
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February 25, 2014 2:39:58 PM

So your keyboard works before it loads into safe mode? does a command prompt pop up before it loads into safe mode?
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Anonymous
February 25, 2014 2:51:43 PM

IDontUnderstand said:
So your keyboard works before it loads into safe mode? does a command prompt pop up before it loads into safe mode?


The keyboard and mouse both work but only in the System Recovery Options. They dont work to even log in when I go to the safe mode with networking or anything else just when I press F8 and then click repair you're computer button.
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February 25, 2014 2:54:24 PM

Actually if you can get into cmd and be able to type, try shutdown -r that command suppose to restart normally instead of into safe mode
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Anonymous
February 25, 2014 3:08:35 PM

IDontUnderstand said:
Actually if you can get into cmd and be able to type, try shutdown -r that command suppose to restart normally instead of into safe mode


The thing is I've already tried the system restore thing but it doesn't help and when I restart the computer it opens into the safe mode login page, leaving me again without a way to log in. I'm just wondering if I can force it to stop going into safe mode for just enough that I could get my files and then I could take it to some one who can really fix it properly I just need to get my files.
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February 25, 2014 3:18:00 PM

If you need to get the files out then I suggest you install a version of Linux onto USB and boot it from there. It'll be able to retrieve files as long as the hard drive works.
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February 25, 2014 5:15:40 PM

so its always starting in safe mode? You have to force that unless its going into safe mode because you can't shut down properly because of this keyboard and mouse issue and when the boot menu comes up you can select normal mode. When you first turn the PC on can you press F8 on and off until you get the advanced menu and then select Start windows normally or no?
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Anonymous
February 25, 2014 5:31:15 PM

IDontUnderstand said:
If you need to get the files out then I suggest you install a version of Linux onto USB and boot it from there. It'll be able to retrieve files as long as the hard drive works.


drtweak said:
so its always starting in safe mode? You have to force that unless its going into safe mode because you can't shut down properly because of this keyboard and mouse issue and when the boot menu comes up you can select normal mode. When you first turn the PC on can you press F8 on and off until you get the advanced menu and then select Start windows normally or no?


I've already pressed F8 and then start normally but it still goes into safe mode.
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February 26, 2014 10:35:03 AM

Ok that is very odd indeed? I have never had that happen to me. So it says Safe Mode in all 4 corners when you start up normally?

Try selecting "Last good know configuration" That helps sometimes.
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Anonymous
February 27, 2014 9:21:54 AM

I had a family friend fix it my using command prompt bcdedit/enum and force closing safeboot.
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February 27, 2014 11:29:25 AM

That's interesting, so are you able to reach your desktop now? Do you need help uninstall Avast and installing Bitdefender? (I'm using Bitdefender)
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!