Help fixing computer

TranceAU

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Feb 26, 2014
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Okay, long post incoming...

In the last week, during foolish torrent searches on sites I pretty much know I shouldn't have been on, I have contracted some viruses / malware; specifically win32:malware-gen which avast! showed up after I did some virus checks and got rid of a couple. EIther way I think these things have managed to do some damage and i've been careful what i've done / visited / inputed into computer since then. EG steam folder was corrupted, admin rights have been suss. etc.

SO tonight I decided to reformat windows, wipe everything and start afresh (computer was brand new 2 weeks ago, so not losing anything essential, just gotta reinstall games). However I am a complete rookie in these things, and discovered from the first screen at 'install windows' that my keyboard (a dual usb corsair vengeance) and mouse don't work.... so naturally I was unable to progress past that point.

I am on here looking to find out, is reformatting my computer, in your hopefully wiser opinions, the only option I have? I have checked and erased all the viruses I could find with Avast! and Malwarebytes and SpyBot - but I'm still very suss regarding admin rights and some of the corrupted files, especially in steam as well as tempuser files.

After I set the computer the way I wanted I backed up everything essential onto my WD Passport 500gb external HDD - however I have no idea how to restore computer from those files, and safely wipe out everything bad that potentially still exists on this computer in its current state. So is this a viable option? and how does one go about restoring / reformatting the computer from the files stored on the WD external HDD? I backed everything up using the software the external HDD came with from WD.

The guys that built this computer did a professional job, with all the essential system files on a 256gb Samsung SSD - is it possible there is a way I can restore the computer from some way within that SSD? I could provide details of what's on there, if I was told what to look for.

I'm just brainstorming here guys - I want to ensure all the nasties are off this computer before I get back into gaming or inputting any sensitive data anywhere on the computer. I made an error and definitely won't be repeating it, i'll save the suss sites for my old laptop from this point on - and should have anyway.


So sorry about the book - but i'm a massive noob in these things, and just need some advice.

Thanks,

SJM.
 
Solution
Take a look at these links

http://www.makeuseof.com/tag/restore-windows-computer-factory-settings/

http://www.bleepingcomputer.com/tutorials/windows-vista-complete-pc-restore/

I know that the last one says Vista but generally the same functions exist in 7 or above.

A complete PC Restore generally relies on you having made a backup at some stage in the PC's life. Now this could be done with the backup you made with WD software but I can't guarantee anything without knowing specifics. I would advise if that's the route you wish to explore google complete PC Restore with you WD backup software and you should get a guide to follow.

In terms of the HDD's themselves, I've had some experience performing virus clean up. (It's annoying when...

BennyJi

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Aug 21, 2013
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Hi there,

Before you look into any kind of reinstalling, have a look at performing a simple system restore.

http://windows.microsoft.com/en-nz/windows7/products/features/system-restore

Theres a link which should give you easy information.

As windows runs, it regularly takes "snapshots" of the OS state. A system restore allows you to reload one of these "snapshots" from a previous time which will (provided the system restore point is before your dubious browsing) give you a nice shiny clean OS and most likely all your games and settings intact. You will only miss out on that which has been installed after the said restore point.

If you have access to your PC you can take a copy of important files you think you may lose but make sure you clean them and scan them before reinstating them.

Hope this helps,

Regards
 

TranceAU

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Feb 26, 2014
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Benny,

Thanks for your answer - I should have mentioned this is a solution I already explored - however I may be wrong here, but the system restore only offered on my SSD - where my system and all essentials are installed - however I suspect the problem extends also to my second 2TB seagate drive, where I have put all my games / music / movies etc.

System restore 'Confirm your restore point' windows only offers it for Local Disk (C:) (System).

Any ideas on how to do a full restore?


Cheers.
 

TranceAU

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Feb 26, 2014
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Or even alternatively, is there a way to reformat just my 2TB E drive? I've already deleted most things off it, if I could format it, then restore C: drive back to a week ago, that'd be perfect I suspect...
 

BennyJi

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Aug 21, 2013
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Take a look at these links

http://www.makeuseof.com/tag/restore-windows-computer-factory-settings/

http://www.bleepingcomputer.com/tutorials/windows-vista-complete-pc-restore/

I know that the last one says Vista but generally the same functions exist in 7 or above.

A complete PC Restore generally relies on you having made a backup at some stage in the PC's life. Now this could be done with the backup you made with WD software but I can't guarantee anything without knowing specifics. I would advise if that's the route you wish to explore google complete PC Restore with you WD backup software and you should get a guide to follow.

In terms of the HDD's themselves, I've had some experience performing virus clean up. (It's annoying when they are more malicous than spam ie playing with system functions and the like) However it is unlikely that many aspects of the virus will have carried over into the 2tb drive. A virus scan with the programmes you listed after a system restore of the Local Disk C should be enough to solve your problem.

The reason I say this is because viruses are generally targeted at the system files/folders in the Local disk C (it also helps that the default download area is in local disk C. The clever viruses hide themselves in the registry of your computer to renistall themselves upon startup and it is very unwise for you to go digging in there if you do not know or understand what you're doing. For this reason I would suggest a system restore of simply the OS drive.

Hope this makes sense
 
Solution

BennyJi

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Aug 21, 2013
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Just saw your other message. Yes there is a way to reformat. Right click on the drive and there will be the format options. Follow the prompts and select quick format. (little difference between the two) this will wipe everything and then folow with a system restore on C drive and that should solve your problems

Regards
 

TranceAU

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Feb 26, 2014
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Okay E drive just formatted - no worries. HOWEVER system could not restore - I had two errors in a row, second one in particular 'corrupt and unreadable' with a long error number.... I tried two different restore points. Thanks for your help so far mate, but does that sound weird to you?

Cheers.
 

TranceAU

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Feb 26, 2014
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Okay. Ran SFC, everything was 100% good. Tried multiple times from multiple restore points to restore system, however I always get an error. Booted computer into safe mode, ran system restore twice, from two different points - more errors.

This is not looking good..... Any more solutions?
 

TranceAU

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Feb 26, 2014
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I have read the below various other posts of people experiencing the exact issue and exact error as I am when trying to perform a system restore, with no luck on any of the suggestions yet - still getting the same error:

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/I-cannot-perform-a-system-restore-I-get-the-error-message/td-p/1044287

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/system-restore-0x80070570/8c0b4fb1-477d-4c42-9844-38ffd436a729

http://forum.thewindowsclub.com/windows-7-management-support/34216-system-restore-isn-t-functioning-error-0x80070570.html

http://www.sevenforums.com/backup-restore/240717-system-restore-isn-t-functioning-error-0x80070570.html


Anyone got any other solutions? I'd honestly reinstall Windows, but my keyboard won't work in any USB connectors upon launching from the disk, so I cannot select any options. In addition this computer was professionally built and tested, which I have no idea how to get back to the way it was when I received it... this is really stressing me out.
 

BennyJi

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Aug 21, 2013
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Hi again,

Finished work and back on my computer so I'll see what suggestions I have left.

First and foremost, is there anyone who has a keyboard you can borrow incase reinstalling OS is the only option left?

Other suggestions are to look into repairing windows with the startup disk

http://www.techsupportalert.com/content/how-repair-windows-7-system-installation-disc.htm

Failing that, have a look through this link and see which of the options you understand and are yet to try

http://www.thewindowsclub.com/system-restore-not-working-windows

If none of that works then I'm afraid I'm out of ideas and the only option I see would be to borrow a keyboard and reinstall OS

Hope you get it sorted,

Regards
 

TranceAU

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Feb 26, 2014
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Nothing seems to work - Even when I enter the Repair option from the BIOS, and do the system restore through there, I am still getting these errors.

If anyone can provide any solutions to what you think is going on and how to fix it, I'd really appreciate it. Thanks anyway Benny for your help, I've learnt a few things that's for sure.

FYI the corruption error I'm getting after each successive attempt at system restore is 0x80070570.

I just want to restore my system to where it was 5-6 days ago, if anyone knows how to beat these errors.

Cheers.
 

TranceAU

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Feb 26, 2014
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ALSO, I've had a look at my Legacy USB settings in the MSI bios screen, and switched them onto auto. My USB and Keyboard then work in the BIOS repair area - however they do not work when I try to boot off Windows 7 Disk and attempt a reinstall. I can't select anything. If anyone has a solution to this (super nooby I know) I'll just go through with a Windows 7 Reinstall.

Cheers.