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Cannot activate windows with OEM activation key after HDD failure and replacement

Last response: in Windows 7
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February 27, 2014 1:07:20 AM

Hi all. Helping a friend with their laptop here. I've read some threads about this but not finding anything to solve the issue. Seems pretty typical...shocked it's coming to this.
HDD failed, purchased new one, installed same windows (7 home premium x64), cannot activate with Microsoft activation key on back of laptop. Microsoft website says MUST be same service pack...but Toshiba can't tell us which service pack (if any) it came with. I called Toshiba and Microsoft and nobody could help. Microsoft asked me to call back in AM hours to speak to tech support. It really shouldn't be this difficult...the key is there, hard drives fail... this is all common stuff! Should've been a very simple phone activation.
Some Info:
No backup discs. Toshiba has them for $30 but no point in buying b/c software is outdated and we have the key (right???). Owners did not make backup disks and HDD recovery partition is inaccessible. We actually had the laptop inspected at a windows store and diagnosed.

If the key was used too many times (HIGHLY DOUBT IT, someone suckered these ppl into buying an entire new copy previously), wouldn't Microsoft be able to clearly identify that instead of not giving me any answer at all as to why it won't activate???

I'm pretty irritated...we have a legible key on the back of the laptop. We have have the same windows version that the laptop came with. Why won't this activate and what's up with Microsoft activation phone support not knowing their butts from a hole in the ground?!?!?

Thanks!
a b D Laptop
a b $ Windows 7
February 27, 2014 1:41:59 AM

amy22581 said:
Hi all. Helping a friend with their laptop here. I've read some threads about this but not finding anything to solve the issue. Seems pretty typical...shocked it's coming to this.
HDD failed, purchased new one, installed same windows (7 home premium x64), cannot activate with Microsoft activation key on back of laptop. Microsoft website says MUST be same service pack...but Toshiba can't tell us which service pack (if any) it came with. I called Toshiba and Microsoft and nobody could help. Microsoft asked me to call back in AM hours to speak to tech support. It really shouldn't be this difficult...the key is there, hard drives fail... this is all common stuff! Should've been a very simple phone activation.
Some Info:
No backup discs. Toshiba has them for $30 but no point in buying b/c software is outdated and we have the key (right???). Owners did not make backup disks and HDD recovery partition is inaccessible. We actually had the laptop inspected at a windows store and diagnosed.

If the key was used too many times (HIGHLY DOUBT IT, someone suckered these ppl into buying an entire new copy previously), wouldn't Microsoft be able to clearly identify that instead of not giving me any answer at all as to why it won't activate???

I'm pretty irritated...we have a legible key on the back of the laptop. We have have the same windows version that the laptop came with. Why won't this activate and what's up with Microsoft activation phone support not knowing their butts from a hole in the ground?!?!?

Thanks!


Try using the automated phone activation. It requires punching in a bunch of numbers, but it's more reliable than the online one. I used this to successfully activate an OEM copy of Windows 7 on a friend's PC after a firmware update botched the activation.
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a b D Laptop
a b $ Windows 7
February 27, 2014 2:10:48 AM

and if you have to call ms in the am,do it.sometimes things dont work out as easy as you think.small price to pay for getting it activated.
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February 28, 2014 7:40:53 AM

Thank-you both! I am a complete idiot...the number was rubbed and faded,...turns out there was an R instead of a P. After everything else I just guessed and it worked! I am disappointed that Microsoft couldn't help me...like saying that it isn't a valid key, but they didn't even ask for the key over the phone! And yes, all the crap was worth activation. I am a bit old school and remember pre-activation days...or at least before it was like this, back in Win95+!
Thanks again and hopefully next time I'll have a real problem.

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a b D Laptop
a b $ Windows 7
February 28, 2014 7:52:34 AM

Quote:
....I am disappointed that Microsoft couldn't help me....

That's because you have an OEM version of Windows. OEM comes with NO Microsoft support. Support for OEM comes from the OEM vendor, in this case Toshiba.
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Best solution

March 7, 2014 12:41:05 PM

You can order a copy of the install CD/DVD from Toshiba. Most OEM sellers offer them for approximately $30. It then will install and you usually do not have to re-arm. However in the past I have run into issues where the OEM keys get blacklisted by Microsoft and then a patch can cause it to go not genuine and then you usually get passed back and forth between the 2 companies until one tells you the secret web page link to get verified again.
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