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Question about my Internet

Tags:
  • Modem
  • Internet Service Providers
  • Internet
Last response: in Network Providers
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February 27, 2014 6:12:52 PM

So, In my area we have upgraded to the most mbps we can get, which is low.. The highest Mbps we can get is 6 Mbp/s. We upgraded our internet yesterday from 3 Mbp/s to 6 Mbp/s. and the AT&T person said to unplug the modem and plug it back in tomorrow (which is that following day). Now today, I went to go check the download/upload speed using Ookla and Testmy.net. They both say I'm still running on 3 Mbp/s.. and we paid for 6 Mbp/s and we also unplugged a replugged the modem like 5 times.. Still, we are getting 3 Mbp/s. Any reason??

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February 27, 2014 6:17:19 PM

I'd call your ISP and ask them.
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February 27, 2014 6:27:03 PM

if this is a dsl modem...you may be to far from the phone company home office to get the max speed or you have an older dsl modem. if this is a cable modem look to see what rev of cable modem it is. the newer modems are version 3.1.
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February 27, 2014 7:04:52 PM

I shouldn't be too far, I mean, If I can upgrade to the FastAccess DSL xtreme 6.0, (which I did just have FastAccess DSL xtreme) you would figure I would get 6 Mbp/s. Oh and the Rev said "C" on it. Probably is an old DSL Modem.
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Best solution

February 27, 2014 7:15:13 PM

http://www.att.net/speedtiers
check what plan your using right now. with dsl speeds it depends on how much line noise you have. for the money that they want for dsl I would be looking at cable modem bundle or look at a verizion fios bundle.
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February 27, 2014 7:53:37 PM

Yeah but we looked at AT&T's U-Verse and Verizon Fios and Comcast's deals.. None of the higher mbp/s can reach out here.. Just DSL.. Which sucks really bad because only one of us can really be on the internet. My dad will play BO2 and lag when I'm on Rust or something... especially when my brother facetime.. :| It's very frustrating but I know 6 Mbp/s won't help alot, but it will help a little bit. Oh, how can I look at the plan that were using atm, all I know that we switched from FastAccess DSL xtreme to the 6.0 one.
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March 3, 2014 12:52:51 PM

Ill ask them soon.
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March 3, 2014 2:16:48 PM

contact verizion for homes that are to far for dsl they do have now cell modems for homes that are also hotspots that are lot faster then dsl.
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