- Feb 23, 2014
- 6
- 0
- 4,520
Long story short i had to replace my hard drive on my Dell Inspiron N5110. Purchased the replacement straight from dell 750GB WD drive. I successfully installed windows 8.1 from the 64bit disk i purchased with product key. Windows opened and apps installed. Once i restarted the laptop i began to nose around on it looking at all the new features of windows 8.1 (my old hdd had windows 7). After about 3-4 min the windows error "ding" was heard and my screen went blank. I restarted my laptop and it loaded to a blank screen. NO CURSOR was saw like most of the issues with windows 8.1 ctrl + alt + del does not work.
I tried removing the battery and power cord and resetting it. This proved successful and windows again loaded. but after 3-4 min the same problem happened. I tried to "refresh" and "restore" the pc and this also worked the same. all ends in a blank screen. Remember this is not an update this is a complete and total install on a bare HDD.
I ran diagnostics and every time it comes back clean with no errors found. and yes the hdd is recognized in bios.
Today i called dell software support. They transferred me to technical support which they wanted to charge me to use even though i just received my hard drive yesterday. (i understand my product is out of warranty). But i thought i could receive assistance since this is a new hardware purchase.
Anybody have any ideas, thoughts, or suggestions?
I tried removing the battery and power cord and resetting it. This proved successful and windows again loaded. but after 3-4 min the same problem happened. I tried to "refresh" and "restore" the pc and this also worked the same. all ends in a blank screen. Remember this is not an update this is a complete and total install on a bare HDD.
I ran diagnostics and every time it comes back clean with no errors found. and yes the hdd is recognized in bios.
Today i called dell software support. They transferred me to technical support which they wanted to charge me to use even though i just received my hard drive yesterday. (i understand my product is out of warranty). But i thought i could receive assistance since this is a new hardware purchase.
Anybody have any ideas, thoughts, or suggestions?
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