a6 vs a10?

cereus57 · Mar 1, 2014

Mother board and cpu got fried and hp replaced my a10 quad with 2 a6 dual cores?
Should I send it back and have them put a replacement a10 quad back in?

Gam3r01 · Mar 1, 2014

What do you mean by 2A6?
The A10 is obviously better than a single A6.

jacobian · Mar 1, 2014

It's hard to say. What was the model name of the A10 and A6? I didn't know you can have two dual core A6 on one motherboard.

CTurbo · Mar 1, 2014

Yep we need more info. Your A10 got fried and HP sent you TWO A6s? huh?

cereus57 · Mar 2, 2014

Gam3r01 :

cereus57 · Mar 2, 2014

When I bring up "devices" on the computer it has A6 6400K twice, 2x A6. It was sent to HP under warranty with an A10 6700 quad core and came back with what I stated above along with a new motherboard as they thought the problem was a dead power supply.

I am not a gamer but will do quite a bit of photography along with video if i can get this resolved.

CTurbo · Mar 2, 2014

Well it doesn't have 2 A6s as that's not possible, and If I bought a system with an A10, and I sent it off to get fixed or whatever, and they sent me back an A6, I would be pissed! That's not even remotely even.

cereus57 · Mar 2, 2014

CTurbo :

less than a minute ago

When I bring up "devices" on the computer it has A6 6400K twice, 2x A6. It was sent to HP under warranty with an A10 6700 quad core and came back with what I stated above along with a new motherboard as they thought the problem was a dead power supply.

I am not a gamer but will do quite a bit of photography along with video if i can get this resolved.

ethereal essence · Mar 2, 2014

cereus57 :

if you are talking about the hardware manager, yes it would list A6 6400K twice, it is a dual core cpu and would be listed twice (once per core) in hardware manager. Your A10 would have been listed 4 times.

I'd call HP and demand that they replace the cpu. You had a quad core and they replaced it with a dual core. That is TERRIBLE customer service.

cereus57 · Mar 2, 2014

CTurbo :

I agree and that is why it is getting shipped back to them, I am sure most people do not realize that this happens more than they know.
I am sure they will drag their feet getting this back to me now!

CTurbo · Mar 2, 2014

Yep they replaced your $144 A10 with a $64 A6. Send it back.

cereus57 · Mar 2, 2014

ethereal essence :

cereus57 :

if you are talking about the hardware manager, yes it would list A6 6400K twice, it is a dual core cpu and would be listed twice (once per core) in hardware manager. Your A10 would have been listed 4 times.

I'd call HP and demand that they replace the cpu. You had a quad core and they replaced it with a dual core. That is TERRIBLE customer service.

Thanks for your reply and I have learned quite a bit in the last 10 minutes as I am a novice in this area!

The unit is slated for pick up to get it replaced with what it came with!

CTurbo · Mar 2, 2014

Awesome

ethereal essence · Mar 2, 2014

Good stuff man. Glad we could help

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a6 vs a10?

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