Sound not working on desktop computer

pattycho

Reputable
Mar 1, 2014
6
0
4,510
Specs:
Windows 7 64bit
ASUS P7P55D LGA 1156 Intel P55 ATX Intel Motherboard
4 GB ram
i7 870 processor
NVIDIA Geforce GTX 560ti
700 GB harddrive
This is custom built, built most of it four years ago, graphics card and PSU are more recent from 2 years ago.

Hello,

My desktop computer's not giving off any sound or noise when I try to watch videos, play music, play games. I also tried speaking in my mic in Teamspeak 3 to my friends, but they said that nothing was coming out of my mic. It's weird because I checked the control panel and went into the "Sound" properties page, and it says the speakers are picking up noise when I play music since the green bars are going up and down in conjunction with the sound.

I checked if it was mute, checked to make sure the headset was plugged in the right ports and jacks. I also tested different earbuds on the desktop, still no sound. I tested my headset on my laptop and it worked fine, the sound and the mic came through on the laptop.

So then I figured something was wrong with the sound card, also note that I'm using the standard microsoft sound software. First I check the device manager and under "sound" it said "High Definition Audio Device". I checked it out and it says the device is working properly. I downloaded the most recent driver for my motherboard's sound system. Information for motherboard is here: http://www.newegg.com/Product/Product.aspx?Item=N82E16813131404

It mentions in there that the onboard audio chipset is VIA VT1828S, so I downloaded the recent driver according to that chipset, and yes I made sure it was 64 bit for windows 7. I downloaded it, restarted computer, but still no sound.

My friend used Google Chrome's desktop mode and controlled my desktop to see what was wrong. He couldn't figure it out either, and going into one of the guides here at Tom's hardware, my friend directed me to restart my computer and going into the BIOS utility page, got me to change the Audio options in there, and we tried testing the sound again, but no sound.

At this point, I've tried out all the basic stuff that's in my hands that I can do to try to fix my sound issue, but I don't know what's up. If there's anything that I haven't done that you guys can point out, please feel free to share, by now I'm thinking of taking it to IT department at school and having them check it out physically. Know what's up before I do anything? Any help is appreciated.
 

pattycho

Reputable
Mar 1, 2014
6
0
4,510
Yeah that's what I'm starting to think as well. I checked to make sure the onboard audio in the bios was enabled, I think I mentioned that in the OP. I think that it's hardware, but the sound card says it's working fine. I don't have a sound card, since I use the inbuilt one on the motherboard. I've got no guarantees that its the motherboard though, and don't wanna buy a sound card for nothing.
 

ekagori

Honorable
Feb 9, 2013
407
2
10,960
I know you've already done this, but I would try uninstalling all audio drivers again, use driver sweeper to make sure there are no traces of it left. Reinstall drivers again and make sure that your audio device in device manager is set to your audio card and not your video card's hdmi audio output. It also has to be set to the analog audio out (speakers), not the digital output of your motherboard (unless you are using spdif output). If it doesn't work, it might be that either the audio jacks stopped working or the motherboard's audio chipset went bad.
 

pattycho

Reputable
Mar 1, 2014
6
0
4,510
Yeah I tried again, but no good. By this time, should I take it to like an IT department? See if they can do anything? Or some hardware store? It's a custom built PC, so I don't know if that makes a difference in anything or not.
 

ekagori

Honorable
Feb 9, 2013
407
2
10,960
It sounds like it is hardware related, you could by all means take it to a professional. But I think it would be cheaper for you to get a cheap $30 Asus dg or dgx sound card and it should fix your problem.
 

pattycho

Reputable
Mar 1, 2014
6
0
4,510
Well, like you said, it's not set in stone what the problem is. It might not be the sound card and end up being something else that's the problem. Regardless, thanks for the quick answers.