"Printer Couldn't Print" Error Win. 8.1

KoleTang · Mar 1, 2014

Every time I print, it abruptly stops on the second or third page and a popup on my PC says "Printer Couldn't Print".

The printer works fine with every other PC in the house. (None of which are Win. 8)

I bought a new printer (different make/model) and that did not change the problem. I have tried wired and wireless connections to no avail.

Any help is appreciated.

danny2000 · Mar 1, 2014

Are both printers Windows 8 compatible?

KoleTang · Mar 1, 2014

Yes. http://www.bestbuy.com/site/hp-envy-wireless-e-all-in-one-printer/1491822.p?id=1219052517453&skuId=1491822

The Problem is similar to this unresolved thread: http://www.tomshardware.com/forum/4500-73-brother-printer-prints-half-document

scout_03 · Mar 2, 2014

there should be in the os check this on your model http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/setupInstallDisplay/?sp4ts.oid=5304881&spf_p.tpst=psiContentDisplay&spf_p.prp_psiContentDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c03472921-10%257CdocLocale%253Dfr_CA&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

KoleTang · Mar 2, 2014

scout_03 :

The drivers are up to date if that is what you are saying.

scout_03 · Mar 2, 2014

then you will have to check the settings for the printer in the computer the other thing do you print wireless with them there could be some wireless that overlap and made the printer loose signal from computer .

KoleTang · Mar 2, 2014

scout_03 :

I've been digging through the settings, properties, and services for the past hour. Haven't found anything that helps.

I haven't tried wired with the new printer. The old one had the same error with the wired connection, but I don't think its drivers had been updated for a long time. I'll give it a go.

danny2000 · Mar 2, 2014

Did you download the latest driver or just use the cd/dvd?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03278373&tmp_task=setupCategory&cc=us&dlc=en&jumpid=reg_r1002_usen_c-001_title_r0001&lc=en&product=5304883

danny2000 · Mar 2, 2014

I've just read some other printers having the same problem. The solutions are usually to just uninstall any driver and software that was installed. Reboot, and do not let Windows install the driver, so cancel any prompts for new hardware found.
Get the downloaded drivers from HP's website and reinstall without the USB cable connected to the computer or printer, whichever is easier to unplug.. The software will usually prompt you to install the cable. (This part won't be relevent if you try installing wireless connection).

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"Printer Couldn't Print" Error Win. 8.1

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