Mouse and keyboard keep disconnecting

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Alfie94

Alfie94

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Sep 5, 2012
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Hello, I have a Logitech G500s and a Logitech G710+ and seemingly randomly they started to disconnect and reconnect. I have updated to the latest version of Logitech Gaming Software, and tried to play with it not running, but the problem still occurs.

What seems to happen is that at first they will disconnect just for a split second and return, but sooner or later they will disconnect and reconnect very fast, the LED on my mouse and keyboard are essentially blinking really fast. Unplugging them and plugging them back in does not solve this problem.

I'm running Windows 8 64-bit.

I'm not sure what I could have done to my setup to make this happen. My friend said it happened to him when his computer overheats, but I ran a CPU stress test and the max temps I got were 50C. I also dusted my computer just in case. Initially their USB ports were both in 3.0 ports, so I switched them to 2.0, but the problem persists.

Here's a video to show you what is happening.
Those lights should be on constantly (don't worry about that really bright LED, one of my keys broke off).
https://www.youtube.com/watch?v=6oIRWxNnSl4

Please help me :(
If you need any additional information to help troubleshoot this problem, please let me know! Thanks!
 
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Alfie94

Alfie94

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Sep 5, 2012
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Just changed that, the problem occurred shortly after...
 
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Alfie94

Alfie94

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Sep 5, 2012
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Sometimes the Windows "device disconnected" and "device connected" will play, but sometimes they will not and the mouse (probably keyboard too, haven't tested) will freeze for a split second. When it's doing what you see in the video, here is no disconnect/connect sound.
 
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Alfie94

Alfie94

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Sep 5, 2012
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That's the thing, it's not happening constantly, for instance I've been browsing the internet for 10-15 minutes with no problems, and then it locked one and I have not had the problem in 5 minutes. It makes it really difficult to test.
 
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TommyTanker

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Nov 13, 2013
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Alphie,
did you ever fix this problem? I have the same issue.
All of a sudden my mouse and keyboard are freezing up randomly. I get the sound notification that the USB mouse/keyboard is disconnected.

I have logitech G110 keyboard and Razer deathadder mouse.
Nothing seems to fix this. Updated BIOS, fiddled around with USB power settings. etc.
 
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Alfie94

Alfie94

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Sep 5, 2012
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I fixed it by buying a new mouse. Turns out that the mouse cord was faulty and for some reason it was disconnecting the keyboard as well.
 
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TommyTanker

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Nov 13, 2013
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Yip, I did exactly the same today. Razer Tech support came back and told me that the mouse is toast. I am never buying Razer products again.
Bought a Roccat Kone + mouse today, looks and feels great. Hope it lasts longer than the 6 month Razer Deathadder.

Thanks anyways!
 
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