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Why does my computer keep freezing?

Last response: in Components
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March 2, 2014 8:44:27 AM

Hi, I just brought a Corsair CX750 watt PSU so my computer has enough power to run my AMD 7970 graphics card and my AMD 8320 CPU, because my computer would freeze every time I play games like BF4, Sleeping dogs, Crysis 3 and sometimes Thief. I assumed it was because my former PSU (corsair CX500 watt) was not powerful enough to keep all my components running But my computer sill freezes. Could it be a BIOS error?
can someone pls help? Thanks.
My specs
MOBO: ASUS M5A97 LE R2.0
PSU: Corsair CX750 watt
Graphics card: AMD 7970
CPU: AMD 8320

More about : computer freezing

March 2, 2014 9:03:46 AM

Get a utility to monitor your GPU and CPU temps so you know if something is stopping because of too much heat. It could be many other issues. You could check the Event Log in Windows, sometimes drivers quietly hang but they create an event.
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a b U Graphics card
a b À AMD
March 2, 2014 9:05:12 AM

Does it freeze as in stuttering or does it freeze completely requiring a restart? How about your CPU cooling, stock or aftermarket? What about your ram, what speed and what configuration? Have you run any diagnostics or stressing programs?
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March 2, 2014 11:16:56 AM

C12Friedman said:
Does it freeze as in stuttering or does it freeze completely requiring a restart? How about your CPU cooling, stock or aftermarket? What about your ram, what speed and what configuration? Have you run any diagnostics or stressing programs?


My computer freezes completely which means I have to restart it.
I Use the stock CPU cooler. But is that the reason it freezes?
I have 8GB RAM.
And no I have not yet run the stress test.
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a b U Graphics card
a b À AMD
March 2, 2014 1:58:36 PM

It tests your memory modules and how they function. Memory can produce it's own errors, that's what MemTest86 will check for.
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March 2, 2014 3:30:16 PM

C12Friedman said:
It tests your memory modules and how they function. Memory can produce it's own errors, that's what MemTest86 will check for.


I've used it and there doesnt seem to be a problem. i also updated the bios and tried playing bioshock infinite and after 20 mins it crashed.
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a b U Graphics card
a b À AMD
March 3, 2014 9:50:40 AM

What I should've had you start with there, check all of your connections inside the computer to ensure they are firmly connected. Take out and then put back in your graphics card, ensuring it is seated firmly.
Also, ensure that your ram is in the blue slots DIMM A2 and DIMM B2 as suggested in your motherboard manual (I'm assuming it's 2 x 4GB modules)
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March 3, 2014 11:10:58 AM

C12Friedman said:
What I should've had you start with there, check all of your connections inside the computer to ensure they are firmly connected. Take out and then put back in your graphics card, ensuring it is seated firmly.
Also, ensure that your ram is in the blue slots DIMM A2 and DIMM B2 as suggested in your motherboard manual (I'm assuming it's 2 x 4GB modules)


no its 8gb, but it hasn't solved my problem And my PC wont let me play games as it keeps on freezing, oh and also my CPU it very loud, even when I'm not playing games. I'm starting to worry. Thanks for helping me.
P.S, will buying a new heat-sink and fan solve my problem as my fan did not make as much noise before i brought my new motherboard and power supply.
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March 3, 2014 1:05:34 PM

Ok I have downloaded a program called WhoCrashed and it is all related to a driver issue called atikmdag.sys i have tried to re install the amd catalyst suite, but the freesing problem still occurs and Who Crashed says:

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 27/02/2014 17:11:10 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022714-35849-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Thu 27/02/2014 17:11:10 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Fri 21/02/2014 15:33:14 GMT your computer crashed
crash dump file: C:\Windows\Minidump\022114-34351-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x277CE)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR



On Fri 14/02/2014 18:47:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\021414-26410-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF88002F91B60, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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Best solution

a b U Graphics card
a b À AMD
March 3, 2014 1:11:42 PM

Try putting the graphics card into the second PCIe x16 slot on your motherboard, see if anything then.
If that doesn't calm it down, you'll probably need to go through your graphics drivers with a sweeper program to ensure they are completely removed... then get the new drivers directly from AMD
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March 3, 2014 3:00:21 PM

i have opened the side panel and it hasn't turned off since i have played bioshock infinite and sleeping dogs for 5 hours.
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a b U Graphics card
a b À AMD
March 3, 2014 6:41:28 PM

I'm thinking perhaps your graphics card is overheating when the side panel is on. You may want to address your case airflow to get better cooling to the graphics card, a side panel intake fan perhaps?
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