MY Computer keeps shutting down and rebooting randomly.

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SiobhanSee

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Mar 2, 2014
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I did a clean install to fix a problem of my pc shutting down randomly. There is nothing wrong with the hardware, hard drive, battery or over heating. All drivers are updated and all the service packs and updates were installed to the OS. It is still randomly shutting down and rebooting. I am running xp on an inspiron 8600 laptop. I want to make it stop this shutting down regardless if it harms my pc, as the message states. Please help....
 
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SiobhanSee

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Mar 2, 2014
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Yes I opened up the whole computer and checked and cleaned add hardware the wires and power plug are good. I even bought another dell power supply... twice. I know it is in the software some place. I can run the thing is safe mode all day.

Thanks for the recommendation though it was a good one and I thank you.
 
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SiobhanSee

Reputable
Mar 2, 2014
5
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4,510
I ran a complete diagnostic on the hardware systems yesterday twice, for several hours and it did not shutdown once. I went back in to the OS and immediately it did the shutdown thing. I went into safe mode and worked on some other fixes I read on the internet. Again it stayed on for hours. I even tried some fixes in DOS ran fine. I have no other software on it other than the operating system, so I can't see a conflict there. Still every time I boot up It shuts down.

Can this really be a motherboard issue? I just don"t get it. My understanding of the MB must be lacking. I will look into it more.

In the meantime do you think there are some software patches? I have SP 1,2 and 3 loaded.

Thanks every one for your help.
 
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SiobhanSee

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Mar 2, 2014
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4,510
I will start looking in to the blue screen codes. when I change the pc to show me the blue screen it just says something about a memory dump and it is shutting down to preserve my computer.
 
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hang-the-9

hang-the-9

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Mar 25, 2010
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This info helps, also the fact that you actually get a blue screen crash instead of it just shutting down or rebooting.
Did you try using different RAM?

The only issue is that you have a clean setup of Windows and you did hardware tests which also look to have done well. I'd be leaning towards a hardware issue, RAM would be the first thing to test, it's the easiest and cheapest to replace. If your motherboard was failing, especially the video card, it can lead to crashes when the drivers were all loaded.
 
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SiobhanSee

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Mar 2, 2014
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4,510




I had to configure my pc to actually go into the blue screen to get the codes. the computer was just shutting down with no BSoD. I did finally find the code. It is 0x0000000A and as I have researched I believe this to be a driver conflict. Is this correct?

 
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