- Mar 3, 2014
- 4
- 0
- 4,510
Hi guys, first time poster here.
I'm having an issue with my laptop and would like some help, I've browsed the forums and tried several fixes but to no avail.
Yesterday my computer crashed while I was playing a game (some green-ish lines appeared briefly on screen, which froze, then went black). The computer was still on, fans working, etc. I shut it down, reboot, and got to the screen where you get to choose normal mode VS safe mode.
When I boot in normal mode, I get the windows icon (no visual issues so far), then the screen goes black before the login screen. Computer is still working, I can even enter my pw blindly and hear it start, but nothing on screen.
When I boot in safe mode, everything works fine, I can watch some videos and even start some games, although with extremely low performances of course. Every time I try to boot in normal mode, the black screen is back.
I've tried a few things : in safe mode, my device manager shows 2 graphic cards, ATI Mobility Radeon HD 5470 and Intel(R) Graphics Media Accelerator HD. Disabling the ATI card doesn't seem to do much, and uninstalling it (+driver) allowed me to boot it up in normal mode...until windows decides to reinstall it anyway, at which point the black screen comes back. It seems to me that the computer switches between the 2, and the ATI simply doesn't work ?
The ATI's properties also say, in the resources tab, that "it doesn't use any resource because it has an issue" (roughly translated). That doesn't help much.
My question is simple, did my video card just "die" or could it be driver-related ? I also read something about conflicts with some USB peripherals, and I did use a USB key a few minutes before the crash, could it be related ? How could I go about troubleshooting further and fixing it ?
Config :
HP G62 Notebook PC
Intel Pentium CPU P6000, 1.87GHz
4Go RAM
Windows 7, 64 bits
Video cards mentioned above
(edit : I'm fairly sure there's nothing wrong with my monitor nor my power supply, and there was no overheating. Again, everything seems to be working fine in safe mode.)
Thanks in advance.
I'm having an issue with my laptop and would like some help, I've browsed the forums and tried several fixes but to no avail.
Yesterday my computer crashed while I was playing a game (some green-ish lines appeared briefly on screen, which froze, then went black). The computer was still on, fans working, etc. I shut it down, reboot, and got to the screen where you get to choose normal mode VS safe mode.
When I boot in normal mode, I get the windows icon (no visual issues so far), then the screen goes black before the login screen. Computer is still working, I can even enter my pw blindly and hear it start, but nothing on screen.
When I boot in safe mode, everything works fine, I can watch some videos and even start some games, although with extremely low performances of course. Every time I try to boot in normal mode, the black screen is back.
I've tried a few things : in safe mode, my device manager shows 2 graphic cards, ATI Mobility Radeon HD 5470 and Intel(R) Graphics Media Accelerator HD. Disabling the ATI card doesn't seem to do much, and uninstalling it (+driver) allowed me to boot it up in normal mode...until windows decides to reinstall it anyway, at which point the black screen comes back. It seems to me that the computer switches between the 2, and the ATI simply doesn't work ?
The ATI's properties also say, in the resources tab, that "it doesn't use any resource because it has an issue" (roughly translated). That doesn't help much.
My question is simple, did my video card just "die" or could it be driver-related ? I also read something about conflicts with some USB peripherals, and I did use a USB key a few minutes before the crash, could it be related ? How could I go about troubleshooting further and fixing it ?
Config :
HP G62 Notebook PC
Intel Pentium CPU P6000, 1.87GHz
4Go RAM
Windows 7, 64 bits
Video cards mentioned above
(edit : I'm fairly sure there's nothing wrong with my monitor nor my power supply, and there was no overheating. Again, everything seems to be working fine in safe mode.)
Thanks in advance.
) and I'm not sure I understand what safe mode does exactly. The way I understand it, I have 2 graphic cards, ATI being the "main" one and the Intel one being a sort of safety device in case of failure. Am I wrong in this ? Do you mean that my ATI card is, in fact, working and being used in safe mode (even though the device manager indicates that it doesn't use any resource ?). That would be a huge relief, considering I cant really change a card in my laptop (and its price...).
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