Black Screen on Startup

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Alan G

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Apr 24, 2013
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Yesterday I came home and my PC started shutting down and restarting without progressing to windows. I pulled the PSU plug and was finally able to get it past POST. However, it did a disk repair (Samsung SSD) and now I cannot get past the Black screen no cursor movement in normal or safe mode. Win7 repair does not work at all. Would this have been a PSU problem that corrupted the SSD? I was able to get into the system and run a full Bitdefender AV scan which came up clean.

What are the options here? It won't recognize a system restore point and I cannot test my PSU (tester ordered from Amazon but won't arrive until Wednesday). TIA
 
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Alan G

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Apr 24, 2013
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Keyboard commands do not appear to work. I cannot get the computer to shutdown or restart by using the Windows key and the applicable shortcut. Windows doesn't fully load and there really is nothing to do since the black screen is there in safe mode as well.
 
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Alan G

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Apr 24, 2013
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I think I can get to the command prompt. I'll give this a try right now.
 
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Alan G

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Apr 24, 2013
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It says there is a system scan pending and I need to restart windows for it to continue. Problem is I can't get into windows unless I'm not waiting long enough for it to finish. Could this be it?
 
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Alan G

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Apr 24, 2013
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I tried that yesterday and it does show HDD ativity but then stops after about 5 minutes. I think there must be a corrupt driver of file that does not allow it to progress to windows. I'll test my PSU tomorrow to make sure it's OK and then do a full reinstall. I made the mistake of putting the system image on a removable drive and the Nova restore tool unfortunately does not recognize it. I know better now. I'll get a small HDD for the system image and put that in as I have enough drive bays. Thanks for the help on this.

Fortunately all the data is on a separate drive and probably is unaffected by all this.

 
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techgeek

techgeek

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Apr 11, 2004
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Nova Restore doesn't recognize an external HDD? Is it connected via USB? Have you tried other ports? Also have you tried with all USB devices disconnected other than external HDD, keyboard, mouse? Sometimes these things get confused if they see more than one storage device. It wouldn't be much of a backup software if it didn't recognize a USB connected HDD. If you have both USB 2.0 and 3.0, make sure it's plugged into a USB 2.0 connector. Your software probably doesn't have the USB 3.0 drivers necessary to work with the USB 3.0 ports.
 
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