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PLEASE HELP! I bought a custom built beginners gaming computer and its never worked properly.

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March 3, 2014 6:40:12 AM

I hope someone can help. I know NOTHING of the inside of a computer, but I do know that the one Ive got isn't right :0(
I asked the guy that built it to check it over because it kept shutting down and rebooting. He checked it TWICE and said he couldn't find a problem except for some missing drivers. I have since moved country and received my shipped computer early last month (Feb) The computer is still doing the same thing.
The fans seem to be going crazy on it, and it still reboots itself.
I wanted this machine to play The Sims3 and all its extension packs, but I was playing for around 30 mins tonight, and it started to get quite warm in the top of the casing so I quit the game.
If someone could walk me through any procedures I can do, I would be very grateful. I managed to get an error report which Ive copied below. Hope someone can help. I have a 32 bit AMD A8-5600K APU with Radeon (tm) HD Graphics 8GB NVIDIA GeForce GT630

Error 20/11/2013 20:10:18 Diagnostics-Performance 100 Boot Performance Monitoring
March 3, 2014 8:10:02 PM

It could just be a heat issue then. The error code your getting seems to be windows telling you that it's booting too slowly, Probably after the reboot.

Has this issue been happening all the time or is it a recent thing?

Does this only happen when playing games?

If it's a new issue and/or only happens during gaming then try simply cleaning the computer. Could just be dust buildup making it overheat. Vacuum the whole outside of the computer case including the bottom, Basically anywhere you see that air could get in or out then open up the case and use compressed air and a vacuum to clean that out also. Just make sure and touch the metal on the case a lot with your hands and the vacuum hose to get rid of static so you don't damage anything.

Make sure also that the case can get fresh air and is not trapped inside a desk or something. That error code doesn't point to any specific component failure or serious problem so it should be fixable.
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March 3, 2014 10:41:07 PM

OrigJoker said:
It could just be a heat issue then. The error code your getting seems to be windows telling you that it's booting too slowly, Probably after the reboot.

Has this issue been happening all the time or is it a recent thing?

Does this only happen when playing games?

If it's a new issue and/or only happens during gaming then try simply cleaning the computer. Could just be dust buildup making it overheat. Vacuum the whole outside of the computer case including the bottom, Basically anywhere you see that air could get in or out then open up the case and use compressed air and a vacuum to clean that out also. Just make sure and touch the metal on the case a lot with your hands and the vacuum hose to get rid of static so you don't damage anything.

Make sure also that the case can get fresh air and is not trapped inside a desk or something. That error code doesn't point to any specific component failure or serious problem so it should be fixable.


It has been happening since I had it built, in fact it did it the 1st time I used it. It happens no matter what I am on, FB, Youtube, generally searching the internet, and when my game is on the fans go crazy. Ive only had it around 5mths and 2 of that it was being shipped from the UK to here (HK) I also had another error, it said Fatal Alert 43, The internal error state is 252. I have checked for updates on drivers etc... and it tells me everything is up to date. Ive also scrolled youtube for ideas, but I am not computer literate :0( I can manage the simple things, but most of it scares me. If I knew of a good repair centre here in HK I would book it in, the problem is I haven't found one as yet.
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March 4, 2014 6:08:40 AM

Ok, for the fatal alert try this: Open Internet explorer, click on Tools then Internet options then the Advanced tab and uncheck the box for TLS 1.2.

It seems to be an issue with how the browser handles certain websites.

The other issue I'm not sure, It should only show that error during boot up and not while using the computer. I can't really diagnose without actually being at your computer but I will give you something to try.

Goto Start button, Computer, right click on your C: drive and hit Properties. Once it opens click the Tools tab and then under Error-Checking hit Check Now. When the box opens make sure Automatically Fix File System Errors is checked and the 2nd box is not checked and click Start. It will tell you that it cannot run now and will ask to run on next system startup which is fine. Restart the computer and let it run. This should fix any small windows file system errors.

The only other thing you can do is to disable some things at startup so that it boots and shuts down faster but your problem isn't happening at those times so I'm not sure how to fix it.

Your fans being loud while playing games is normal, That's mostly the video card fan doing it's job.

Does the error show up and then crash the computer or do you get the error after the crash and reboot?
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March 4, 2014 5:48:50 PM

OrigJoker said:
Ok, for the fatal alert try this: Open Internet explorer, click on Tools then Internet options then the Advanced tab and uncheck the box for TLS 1.2.

It seems to be an issue with how the browser handles certain websites.

The other issue I'm not sure, It should only show that error during boot up and not while using the computer. I can't really diagnose without actually being at your computer but I will give you something to try.

Goto Start button, Computer, right click on your C: drive and hit Properties. Once it opens click the Tools tab and then under Error-Checking hit Check Now. When the box opens make sure Automatically Fix File System Errors is checked and the 2nd box is not checked and click Start. It will tell you that it cannot run now and will ask to run on next system startup which is fine. Restart the computer and let it run. This should fix any small windows file system errors.

The only other thing you can do is to disable some things at startup so that it boots and shuts down faster but your problem isn't happening at those times so I'm not sure how to fix it.

Your fans being loud while playing games is normal, That's mostly the video card fan doing it's job.

Does the error show up and then crash the computer or do you get the error after the crash and reboot?




Im actually using Chrome, I did have IE at first, but was so used to Chrome that I changed it, would that matter?I will check IE and get back to you.

I don't get any error warnings before it crashes. It just makes a noise like its booting and then turns off only to immediately re-boot with the message saying Windows didn't shut down correctly etc... The reason I know about the code error, is because I was watching a You tube video on how to check for errors. The log was full of warnings and the fatal error code. I even (at one point) unchecked the 'Automatically Re-boot) option in some tutorial that I found, but thought thats not going to solve the crashes is it? Below is a message from the guy that built it, this is what he said when I asked him which parts he had tested for faults,

Power supply,Ram,CPU,could't test graphics card cos i didn't have one to put in, \ It could be som software thats playing up as i installed all them games at one time mite be a good idea to uninstall the graphics drivers and reinstall the latest ones from the AMD website as i installed the ones that came on disk with the card..

I haven't un-installed the drivers or anything like that, because I'm not sure which one I need from the site :0( (The games he is referring to are my Sims3 plus a few extension packs) I shall do the things you have suggested and let you know how I get on. Thank you for helping me :0)

UPDATE : Ive done the TLS 1.2 which you suggested. The other test, I also did (Ive done that before through a you tube tutorial) Nothing showed up. I have managed to find someone to come and take a look at it today, Ive asked him to check all the hardware,software and connection, and see if everything is compatible. Is there anything further you could think of that I could ask him to do? Thanks in advance.
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March 5, 2014 8:06:54 PM

Not really. It seems like the crashing is not related to the "Boot Performance" error, I don't think that error is actually causing the crashes.

Hopefully it happens when he checks it, Usually stuff never acts up in front of the people that fix them :D 
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