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Netgear R6300 router suddenly can't see internet connection

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  • Routers
  • Networking
  • Internet Connection
Last response: in Networking
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March 3, 2014 9:52:20 PM

With the help of people on Tom's Hardware and beyond I've solved some pretty dicey, complex problems over the last several years, so having to turn here for this issue seems a bit embarrassing... but I'm at a loss.

Today my R6300 router stopped playing nice. I can access the internet if I run straight from the cable modem to my workstation. Additionally, I can access the internet if I bypass the router and go straight from the modem to my 24-port switch, but then I have issues with seeing everything on my network, trying to see my Drobo in particular is giving me headaches.

When I access the router via routerlogin.net, it predictably tells me there's no internet connection, but no troubleshooting recommendation on there works. Eventually it suggests using the PC's MAC number and when that fails to work, it starts over with the first suggestion again. I've power cycled everything numerous times in different manners, resetting, not resetting, etc. At this point I just don't know what the router suddenly needs that it didn't have before (it worked fine for a year and a half).

Any suggestions on what could be causing this or what I could try next would be wonderful. Thanks!

More about : netgear r6300 router suddenly internet connection

March 3, 2014 10:00:23 PM

check if there is a firmware update for the router also does the power light stay on all the time or cut off router could be defective .
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March 3, 2014 10:03:55 PM

Reset the router and modem physically, and then contact your ISP to reset them from their end.
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March 3, 2014 10:09:13 PM

scout_03 said:
check if there is a firmware update for the router also does the power light stay on all the time or cut off router could be defective .


Thanks for the response scout_03. The firmware has been updated and the power light does stay on.
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March 3, 2014 10:18:41 PM

try to log in with a web browser interface using the log in address also did you check the lan cable from the router to the other device and if it connect ot the 24 port switch before the modem try to plug it in another one in the switch .
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August 7, 2014 4:16:50 AM

My exact router just did the same thing. Did you ever get an answer to the problem that might help me?
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September 19, 2014 11:40:27 AM

I've noticed the issue is happening with my router only in the 5GHz, the 2.4GHz one is stable. I've switched back to the 5GHz net and it is unstable, works on and off. It has started late this morning, before it was working normally and there hasn't been any new updates to the firmware. I will try rebooting completely late night today, just hope it is not the radio giving up.
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September 19, 2014 12:49:33 PM

you could try to use channel 9 and wide range to see what happens .
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!