M Muppetnerd Reputable Mar 4, 2014 1 0 4,510 Mar 4, 2014 #1 My new HP had been slow and freezing on various web searches. Eventually it froze in a word and excel doc. Cntr, alt delete didn't work so I turned the power off. Now all I get when I turn it on again is the HP screen and nothing else. help!!
My new HP had been slow and freezing on various web searches. Eventually it froze in a word and excel doc. Cntr, alt delete didn't work so I turned the power off. Now all I get when I turn it on again is the HP screen and nothing else. help!!
techgeek Splendid Apr 11, 2004 5,297 9 29,965 Mar 4, 2014 #2 Have you gone into the BIOS and seen if your hard drive is still shown under boot devices? Upvote 0 Downvote