WD MyPassport 1 TB won't recognize, light just idles on

JaceGhost

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Mar 4, 2014
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Just recently in november bought a new external USB 3.0 MyPassport when my older one started showing signs of death. Backed up most of the data and put some new data on it that is very important.

I set it up to be plugged into a USB hub that was plugged into one of the back 2.0 ports with another much older external TB drive that had an external power supply.. I went to sleep, woke up and the externally power external drive functions fine but now the portable one I just bought is having problems.

I plug it in, the LED light comes on but does not blink. The HD spins but it's not recognized by the computer at all. No USB device sound, no activity in My Computer, not even recognized by the BIOS upon start up or in device manager. I've tried it on multiple computers and multiple cables but I have the same problem.

Is the PCB board fried or maybe the drive isn't getting enough power? Considering this will be the third out of four WD external drives that have died on me, with the fourth one dying too, this is beginning to get frustrating.

 
Solution


Bad advice Phillip.
The bridge chip on WD external drives uses encryption by default.

It's the same case for portable external drives with only a USB interface, only it's housed on the PCB itself.

When a drive spins up, particularly if here's no...
I doubt it's a power issue if your getting same problem on several computers.
Usually when that's the cause, Windows keeps repeating the "Device Connected" & "Device Removed" sounds.

I would for now assume or hope that only the bridge-chip board in the enclosure has failed, the fix for which is to extract the drive from the enclosure and buy a third-party enclosure for it. That may not be possible however if the drive's interface is a proprietary one instead of it being regular SATA.
 

JaceGhost

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Mar 4, 2014
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Yeah its a USB 3.0 interface that is a part of the drive itself. So then there's no hope?

 

TyrOd

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Aug 16, 2013
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Bad advice Phillip.
The bridge chip on WD external drives uses encryption by default.

It's the same case for portable external drives with only a USB interface, only it's housed on the PCB itself.

When a drive spins up, particularly if here's no evidence of a short, it's much more often that there are electrical/mechanical problems with the Heads/Head Stack Assembly.

get a serious data recovery lab to do a free diagnostic for you to tel lyou for sure.
 
Solution