blue screen crush!! please help!

Dragantros

Distinguished
Nov 1, 2013
22
0
18,510
hey all im having some blue screen crushes on my system.. mainly when i alt tap out of games... i installed whocrashed to analyse my error..

this is my error report

On Tue 3/4/2014 5:39:56 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\030414-30576-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x22C9ED)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960002DC9ED, 0xFFFFF88009990100, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


you guys know any solution to this??
 

J9169681

Reputable
Feb 20, 2014
23
0
4,520
May I ask what games this occurs on and what firewall software you are using because I know that some games have problems ALT tabbing used to happen with CS and outpost firewall...

My first step would be to make sure all your drivers are upto date and check to see if all the hotfix's via windows update are suitable for your machine as sometimes an update slips through during auto-update which effects a particular hardware setup