rgd1101 :
http://www.tomshardware.com/picturestory/642-data-recovery-hard-drive-failure.html
Unless he's okay with having his drive sent to a Korean refurb facility instead of Seagate's now defunct Lab, then I would recommend against that.
I would recommend you send it to the lab that hired the senior engineers that left Seagate, but you should expect to pay $600-$1800 if you want your data.