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Unable to acess any of my files on my account

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  • Windows 7
Last response: in Windows 7
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March 4, 2014 1:43:32 PM

All right, I am new to here and pc building in general. I recently built my pc for gaming for the first time. Everything was running great until about 2 weeks ago now.. When I shut down my pc for the night it took a lot longer then normal to shut down. The next morning I turn it back on to play some games, and during the loading screen it says "Preparing your desktop" Like it does for a new user. I have a password and know I logged on to my profile because i'm the only one on my pc. When it boots up all of my customizations are just gone, I have a default internet explore pined to the start menu, default desktop background, 0 pictures, 0 music, basically none of my personal profiles. My games say they can't find the files to load them. Not positive what they are called but the programs that aren't installed on your computer but you still run them Applications I believe are all gone from my desktop only installed things are left.
Now here is the trip when I go to my C: Drive and go to users "Eric" (that's me) Everything is all there? I go to the desktop folder all my App's are there and everything, pictures. All under "Eric" Yet supposedly I'm logged onto my account. I did a little searching and some sites said key loggers can do this kind of stuff, but I searched with every anti virus known to man kind and they found 0. I'm pretty careful with my pc. Everything seems to run fine and I'm not losing any performance. Any help you could offer would be amazing I don't wanna cough up 70 buck to have it looked at if I can do anything.

Specs
Os: Windows 7
SSD: Kingston hyper x 120g SSD
Motherboard: Asus P8z77-V
CPU: Intel I3
GPU: Nvidia GTX 760 Wind force edition
I also have a external Hare Drive It's a Toshiba 500gb
Thank You!

More about : unable acess files account

March 5, 2014 6:25:57 PM

What user are you currently logged in as? When you click the Start button, what user name is displayed at the top-right of the Start menu?

You can see if the Eric user has been disabled by going to Start > Control Panel > Administrative Tools > Computer Management > Local Users and Groups > Users. If the Eric user is listed there, right-click it, select Properties, and on the General tab make sure that "Account is disabled" is unchecked.
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March 5, 2014 10:27:10 PM

JFtech said:
What user are you currently logged in as? When you click the Start button, what user name is displayed at the top-right of the Start menu?

You can see if the Eric user has been disabled by going to Start > Control Panel > Administrative Tools > Computer Management > Local Users and Groups > Users. If the Eric user is listed there, right-click it, select Properties, and on the General tab make sure that "Account is disabled" is unchecked.


Supposedly I am logged on to "Eric" It says it's me but it's like my account reset it's self totally. I'm trying what you said but I only get to Computer Management. I don't see a Local users and groups file. Thank you for your response as well no one else has had any advice.

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March 6, 2014 1:05:33 PM

My bad, the Local Users and Groups option is in the pro version of Windows. Open a cmd command prompt (type "cmd" into the Start search) and input the following and hit Enter:

echo %userprofile%

What does it say in response?
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March 6, 2014 1:48:04 PM

JFtech said:
My bad, the Local Users and Groups option is in the pro version of Windows. Open a cmd command prompt (type "cmd" into the Start search) and input the following and hit Enter:

echo %userprofile%

What does it say in response?


In Response it says, C: Windows\system32\config\systemprofile
That mean's my user is not going through the right files doesn't it? Shouldn't I be going through C: Users\Eric?
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Best solution

March 6, 2014 2:45:29 PM

Yes, it sounds like your current login might be associated with a temp account. If you feel comfortable working with the Windows Registry, you can try the steps outlined in this tutorial:
http://www.vistax64.com/tutorials/130095-user-profile-s...

Just be sure to make a backup of the registry beforehand (Start > type "regedit" > File > Export) in case anything goes wrong.

Aside from that, you could also try running the cmd utility as an Administrator, typing "sfc /scannow", and rebooting once the process finishes if it says that it fixed any errors. I'm skeptical that that would resolve the issue, but it's worth a shot if you would prefer to try it before tinkering with the Registry.
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March 6, 2014 2:56:20 PM

JFtech said:
Yes, it sounds like your current login might be associated with a temp account. If you feel comfortable working with the Windows Registry, you can try the steps outlined in this tutorial:
http://www.vistax64.com/tutorials/130095-user-profile-s...

Just be sure to make a backup of the registry beforehand (Start > type "regedit" > File > Export) in case anything goes wrong.

Aside from that, you could also try running the cmd utility as an Administrator, typing "sfc /scannow", and rebooting once the process finishes if it says that it fixed any errors. I'm skeptical that that would resolve the issue, but it's worth a shot if you would prefer to try it before tinkering with the Registry.


I'll definitely try both thank you for your help it may take me a bit so I will post again when I get it done. Do you have any idea what I could have done to cause this? For future reference


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March 6, 2014 3:59:19 PM

JFtech said:
Yes, it sounds like your current login might be associated with a temp account. If you feel comfortable working with the Windows Registry, you can try the steps outlined in this tutorial:
http://www.vistax64.com/tutorials/130095-user-profile-s...

Just be sure to make a backup of the registry beforehand (Start > type "regedit" > File > Export) in case anything goes wrong.

Aside from that, you could also try running the cmd utility as an Administrator, typing "sfc /scannow", and rebooting once the process finishes if it says that it fixed any errors. I'm skeptical that that would resolve the issue, but it's worth a shot if you would prefer to try it before tinkering with the Registry.


SWEET The registry edit worked!! Thank you soo much! It was pretty simple as well. I would still like to know if you have any ideas on what I could have doe to cause this.

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March 6, 2014 4:46:37 PM

Viperpc said:
SWEET The registry edit worked!! Thank you soo much! It was pretty simple as well. I would still like to know if you have any ideas on what I could have doe to cause this.


I'm glad to hear it worked! This issue can sometimes occur if the Windows shutdown or log off process is prematurely interrupted. Beyond that, I suspect it could also be caused by malware or hard drive issues. I know you said you already tried lots of anti-virus software, but it wouldn't hurt to scan again with a program like Malwarebytes Anti-Malware.

If you want to scan the hard drive for problems, run the cmd utility as Administrator and enter the following: chkdsk /f

You will be prompted to restart the computer, so save anything you're currently working on and then enter "Y" at the prompt.
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March 6, 2014 7:06:38 PM

JFtech said:
Viperpc said:
SWEET The registry edit worked!! Thank you soo much! It was pretty simple as well. I would still like to know if you have any ideas on what I could have doe to cause this.


I'm glad to hear it worked! This issue can sometimes occur if the Windows shutdown or log off process is prematurely interrupted. Beyond that, I suspect it could also be caused by malware or hard drive issues. I know you said you already tried lots of anti-virus software, but it wouldn't hurt to scan again with a program like Malwarebytes Anti-Malware.

If you want to scan the hard drive for problems, run the cmd utility as Administrator and enter the following: chkdsk /f

You will be prompted to restart the computer, so save anything you're currently working on and then enter "Y" at the prompt.


Yeah, I did Avg- Malwarebytes-Microsoft Security Essentials, immediately after I read that could be the cause. I'll do the Disk Check as well Thank you soo much for your help saved me! :)  Super glad I decided to post on this website.
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