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ASRock Z87 Extreme4 integrated graphics/graphics card won't output

Tags:
  • Graphics
  • Graphics Cards
  • Motherboards
  • Monitors
Last response: in Motherboards
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March 4, 2014 7:17:10 PM

It was working fine before I inserted an EVGA GeForce GTX 670, but when I plug in my two monitors to any display ports, be it the graphics card or i7 4770k graphics, they act as though they're not even plugged into anything. I tried plugging in a different monitor with the same results. Removing the graphics card doesn't help. Anyone know what might have caused this?

More about : asrock z87 extreme4 integrated graphics graphics card output

a c 94 U Graphics card
a c 107 V Motherboard
March 4, 2014 7:20:51 PM

Is your power supply strong enough for the additional graphics card? You should have 30A on the +12v and 500W PSU minimum.
Do you have your PSU connected to the two 6pin connectors on the new graphics card?
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a b V Motherboard
March 4, 2014 7:22:43 PM

Do you have the 4/8 Pin Power connector connected onto the motherboard?
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March 4, 2014 7:28:18 PM

jimthenagual said:
Is your power supply strong enough for the additional graphics card?
Do you have your PSU connected to the two 6pin connectors on the new graphics card?


Eggward said:
Do you have the 4/8 Pin Power connector connected onto the motherboard?


Yes, yes, and yes. Everything is connected, and the power supply can power it. It was working fine before, I'm just not sure why the graphics card would affect it.
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a b V Motherboard
March 4, 2014 7:35:35 PM

There is a possibility while installing the card you shorted your motherboard out.
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March 4, 2014 7:39:09 PM

Eggward said:
There is a possibility while installing the card you shorted your motherboard out.


Would shorting it out disable its ability to work? Everything is working just fine - lights and fans and things, it's just monitors that won't connect. I ran my computer down to Staples for a quick check and one of their monitors acted as if nothing was there as well.
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a b V Motherboard
March 4, 2014 7:40:25 PM

It depends on what could have been messed up. If its not that it might be your power supply. What wattage is your PSU?
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March 4, 2014 7:45:23 PM

Eggward said:
It depends on what could have been messed up. If its not that it might be your power supply. What wattage is your PSU?


750. The PSU itself is an EVGA SuperNOVA NEX750.
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a b V Motherboard
March 4, 2014 7:48:20 PM

Yes, there is a possibility the PCI Chipset was shorted out. When installing it did you make sure to ground yourself?
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March 4, 2014 7:53:21 PM

Eggward said:
Yes, there is a possibility the PCI Chipset was shorted out. When installing it did you make sure to ground yourself?


I recall I did, but I am not quite sure. If the PCI chipset was shorted out, would that affect the integrated graphics at all?
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a b V Motherboard
March 4, 2014 8:04:24 PM

Yes, it would effect the entire picture of the PC.
That is my best guess and you may need to RMA it to the manufacture company and have them send you a replacement.
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a b V Motherboard
March 4, 2014 8:17:24 PM

Is there anything else i can help you with today?
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March 4, 2014 8:20:14 PM

Eggward said:
Is there anything else i can help you with today?


Not really. Thank you very much for your help!
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