When I plug the hdmi in my computer shuts off

coreycorey · Mar 5, 2014

Hi, I just built a computer and I'm trying to get the display to work but when I plug the hdmi cord to the motherboard slot it shuts off. What is going on?

raiderguy92 · Mar 5, 2014

do you only have integrated graphics or do you have a dedicated card check the inside and make sure the motherboard has the 8 pin power in and the 24 pin

coreycorey · Mar 5, 2014

raiderguy92 :

Well I have both and the pins are in.

raiderguy92 · Mar 5, 2014

coreycorey :

ok try plugging it in to the dedicated card and can you give me your pc specs as well

coreycorey · Mar 5, 2014

raiderguy92 :

When I plug it into the card it says retrieving data and then no signal

Case: HEC Blitz Black Steel Edition ATX Mid Tower
CPU: Intel Core i5-4670K Haswell 3.4GHz LGA 1150 84W Quad-Core Desktop Processor Intel HD Graphics
PSU: Rosewill Green Series RG630-S12 630W Continuous @40°C,80 PLUS BRONZE Certified, Single 12V Rail, Active PFC
Video card: ASUS GTX760-DC2OC-2GD5 GeForce GTX 760 2GB 256-Bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card
Ram: CORSAIR 8GB 240-Pin DDR3 SDRAM DDR3 1333 Desktop Memory Model C
Motherboard: MSI Z87-G55 LGA 1150 Intel Z87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
Hard Drive: Western Digital WD10EZEX 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive

raiderguy92 · Mar 5, 2014

coreycorey :

ok make sure your ram is in all the way can you see the motherboards post? or are u getting no signal at all and when you get no signal does your pc turn off like the led lights in the system turn off or are they still on but no video also if its completely shutting off a possibility maybe your out of wattage try removing your dedicated gpu and using only your integrated
edit: nope you have a bit of wattage to spare but thats strange though why this is happening check EVERYTHING make sure its plugged in all the way i mean unplug yo mobo gpu everything and put it back in and see also really check your ram i remeber my laptop wouldnt turn on because the ram wasnt in all the way

coreycorey · Mar 5, 2014

raiderguy92 :

coreycorey :

ok make sure your ram is in all the way can you see the motherboards post? or are u getting no signal at all and when you get no signal does your pc turn off like the led lights in the system turn off or are they still on but no video also if its completely shutting off a possibility maybe your out of wattage try removing your dedicated gpu and using only your integrated
edit: nope you have a bit of wattage to spare but thats strange though why this is happening check EVERYTHING make sure its plugged in all the way i mean unplug yo mobo gpu everything and put it back in and see also really check your ram i remeber my laptop wouldnt turn on because the ram wasnt in all the way

I've done that

raiderguy92 · Mar 5, 2014

coreycorey :

raiderguy92 :

coreycorey :

ok make sure your ram is in all the way can you see the motherboards post? or are u getting no signal at all and when you get no signal does your pc turn off like the led lights in the system turn off or are they still on but no video also if its completely shutting off a possibility maybe your out of wattage try removing your dedicated gpu and using only your integrated
edit: nope you have a bit of wattage to spare but thats strange though why this is happening check EVERYTHING make sure its plugged in all the way i mean unplug yo mobo gpu everything and put it back in and see also really check your ram i remeber my laptop wouldnt turn on because the ram wasnt in all the way

I've done that

i dont know maybe one of your parts got shorted out or are defective try a different outlet as your monitor and when you plug the cable into the dedicated card did it shutoff the pc or the monitor says no signal

coreycorey · Mar 5, 2014

raiderguy92 :

coreycorey :

raiderguy92 :

I've done that

i dont know maybe one of your parts got shorted out or are defective try a different outlet as your monitor and when you plug the cable into the dedicated card did it shutoff the pc or the monitor says no signal

When I plugged it into the graphics car it said retrieving and stopped and said no signal.

raiderguy92 · Mar 5, 2014

coreycorey :

raiderguy92 :

coreycorey :

i dont know maybe one of your parts got shorted out or are defective try a different outlet as your monitor and when you plug the cable into the dedicated card did it shutoff the pc or the monitor says no signal

When I plugged it into the graphics car it said retrieving and stopped and said no signal.

alright now power on your system hdmi unplugged and take off the side panel to your case now while looking at the led light or somethin on your mobo plug in the hdmi cable did the lights turn off or are they still on

coreycorey · Mar 5, 2014

raiderguy92 :

coreycorey :

raiderguy92 :

coreycorey :

i dont know maybe one of your parts got shorted out or are defective try a different outlet as your monitor and when you plug the cable into the dedicated card did it shutoff the pc or the monitor says no signal

When I plugged it into the graphics car it said retrieving and stopped and said no signal.

alright now power on your system hdmi unplugged and take off the side panel to your case now while looking at the led light or somethin on your mobo plug in the hdmi cable did the lights turn off or are they still on

What lights

raiderguy92 · Mar 5, 2014

light such as cpu phase lights power lights any sort of leds on the motherboard

coreycorey · Mar 5, 2014

raiderguy92 :

Well the light on the power button doesn't come on. Could the display problem come from bent pins on the cpu holder thingy?

raiderguy92 · Mar 6, 2014

coreycorey :

sorry i was playing thief so when you turn ion your pc no lights are on in the inside of the computer ok that makes sense yeah the bent cpu pins might be it how bad are they try takin like a 0.5 led mechanical pencile and slip it over the pins to straighten them if you bent them yourself but if they came like that just rma them

coreycorey · Mar 6, 2014

raiderguy92 :

coreycorey :

sorry i was playing thief so when you turn ion your pc no lights are on in the inside of the computer ok that makes sense yeah the bent cpu pins might be it how bad are they try takin like a 0.5 led mechanical pencile and slip it over the pins to straighten them if you bent them yourself but if they came like that just rma them

The only light that is on inside is my graphics card

raiderguy92 · Mar 7, 2014

on the gpu? never seen lights on a gpu personally but your fans are running and everything have you tried a different hdmi cable have you tried a vga cable a dvi cable or anything else

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When I plug the hdmi in my computer shuts off

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