My PC freezes with a sound loop

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Coroner117

Coroner117

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Jan 4, 2014
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10,510
Hey everyone, this is my first thread here looking for some help with a problem of mine. I hope you guys can help me.

My quite new PC freezes with a sound loop. I bought it in October 2013 and after 2 weeks of having it, it started to freeze on me. The freeze: The entire system freezes, I can't do anything (move mouse, keyboard shortcuts, CTR+ALT+DELETE, etc), the last millisecond of sound loops, the light in the case and on the peripherals stay on (CAPS-LOCK light won't turn off when pressed on keyboard), the fans continue blowing at the same speed as when it crashed. After the freeze I have to reset the PC and it doesn't show errors in event viewer. The PC was on for 10 hours yesterday (without freeze), but today it froze twice in 2 hours.

It freezes in games as often as it freezes in a browser or on the desktop. They are completely random. It once always froze when I touched the back USB's and it didn't freeze for several days after only using the front USB's (this doesn't seem to be true anymore). I always plug out the plug for a few seconds, it seems to stay on longer if I do this.

After the freeze the computer won't resume. I kept it turning for several hours. After trying many things myself I sent it back to the manufacturer (it is a custom build). They replaced the GPU claiming that it caused errors, but that didn't change anything.

Things I and the manufacturer tried:

  • - Clean install Windows 8 (came with W8 originally)
    - Clean install Windows 7
    - Tested with and without drivers (+ different drivers)
    - Test RAM (both me and manufacturer), came out without error
    - Test HDD (manufacturer), came out without errors
    - Systemtest (manufacturer, came out without errors (don't really know what this is)
    - Stresstest (both me and manufacturer), came out without errors
PC specifications:

  • Case: Cooler Master K-380 Advanced
    PSU: 600 Watt Cooler Master
    CPU: Intel Core i5 4670K 3.40 GHz
    Liquid cooling: Corsair Hydro H80i
    Motherboard: MSI H81M-E33 V2
    GPU: AMD Radeon HD R9 280X 3GB (new one is XFX after replacing)
    RAM: 16 GB DDR3
It has frozen in the BIOS and frozen after a clean install, so I know it has nothing to do with the software. Maybe you have ideas regarding the source of the problem?
 
Solution
jnewegger23
I suspect that it is a faulty motherboard. See this discussion:
http://superuser.com/questions/150427/bad-ram-or-bad-motherboard

Now, I cannot conclusively agree that this is the answer but the discussion is both relevant and very logically presented and difficult to argue against without some specific experience and knowledge of a similar situation. I know this does not provide an immediate solution but with what you've already tried, I would strongly consider to rma the board or if you prefer check each component on a different compatible motherboard to rule out any other hard ware first. A lot of work but it may confirm this hypothesis or point us in another direction. Good luck!
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jnewegger23

jnewegger23

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Aug 13, 2013
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I suspect that it is a faulty motherboard. See this discussion:
http://superuser.com/questions/150427/bad-ram-or-bad-motherboard

Now, I cannot conclusively agree that this is the answer but the discussion is both relevant and very logically presented and difficult to argue against without some specific experience and knowledge of a similar situation. I know this does not provide an immediate solution but with what you've already tried, I would strongly consider to rma the board or if you prefer check each component on a different compatible motherboard to rule out any other hard ware first. A lot of work but it may confirm this hypothesis or point us in another direction. Good luck!
 
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Solution
Coroner117

Coroner117

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Jan 4, 2014
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10,510
Hey s1dK, I totally forgot about this thread so I'm glad you responded.

I actually found a solution that worked for me. The fact that I wasn't able to properly troubleshoot the freeze in addition with jnewegger23's reply that it was possibly the mobo, has led to me ruling out EVERYTHING BUT the mobo. This case I was sure I had some evidence as to what it was when I'd send it back for a third time.

While troubleshooting the HDD, I swapped the HDD from a SATA II to one of the SATA III ports (The HDD supported SATA III and there were 2 available SATA III ports, so I have no idea why the company decided to plug the HDD in a SATA II port).

Anyway, that did it for me. No more freezes, Yay! I'm going to pick jnewegger23's reply as solution, but for future reference it might as well be a problem with the HDD.

P.S.: I also noticed a lot of stuttering before I fixed the freezes. The entire OS would operate very slowly, mouse lag etc, for about 2 secs every hour or so. I haven't had any stuttering after switching ports. I probably should have included this in the original post where I described the issue, but I didn't think there was a relation between the two.
 
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S

s1dK

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Jan 21, 2014
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hi dude, thanks for repply here is a prtscreens from crystaldiskinfo with both ssd and HDD i think they allready are sata III. Take a look.

7Y9Z0cP.png
 
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