Hey everyone, this is my first thread here looking for some help with a problem of mine. I hope you guys can help me.
My quite new PC freezes with a sound loop. I bought it in October 2013 and after 2 weeks of having it, it started to freeze on me. The freeze: The entire system freezes, I can't do anything (move mouse, keyboard shortcuts, CTR+ALT+DELETE, etc), the last millisecond of sound loops, the light in the case and on the peripherals stay on (CAPS-LOCK light won't turn off when pressed on keyboard), the fans continue blowing at the same speed as when it crashed. After the freeze I have to reset the PC and it doesn't show errors in event viewer. The PC was on for 10 hours yesterday (without freeze), but today it froze twice in 2 hours.
It freezes in games as often as it freezes in a browser or on the desktop. They are completely random. It once always froze when I touched the back USB's and it didn't freeze for several days after only using the front USB's (this doesn't seem to be true anymore). I always plug out the plug for a few seconds, it seems to stay on longer if I do this.
After the freeze the computer won't resume. I kept it turning for several hours. After trying many things myself I sent it back to the manufacturer (it is a custom build). They replaced the GPU claiming that it caused errors, but that didn't change anything.
Things I and the manufacturer tried:
My quite new PC freezes with a sound loop. I bought it in October 2013 and after 2 weeks of having it, it started to freeze on me. The freeze: The entire system freezes, I can't do anything (move mouse, keyboard shortcuts, CTR+ALT+DELETE, etc), the last millisecond of sound loops, the light in the case and on the peripherals stay on (CAPS-LOCK light won't turn off when pressed on keyboard), the fans continue blowing at the same speed as when it crashed. After the freeze I have to reset the PC and it doesn't show errors in event viewer. The PC was on for 10 hours yesterday (without freeze), but today it froze twice in 2 hours.
It freezes in games as often as it freezes in a browser or on the desktop. They are completely random. It once always froze when I touched the back USB's and it didn't freeze for several days after only using the front USB's (this doesn't seem to be true anymore). I always plug out the plug for a few seconds, it seems to stay on longer if I do this.
After the freeze the computer won't resume. I kept it turning for several hours. After trying many things myself I sent it back to the manufacturer (it is a custom build). They replaced the GPU claiming that it caused errors, but that didn't change anything.
Things I and the manufacturer tried:
- Clean install Windows 8 (came with W8 originally)
- Clean install Windows 7
- Tested with and without drivers (+ different drivers)
- Test RAM (both me and manufacturer), came out without error
- Test HDD (manufacturer), came out without errors
- Systemtest (manufacturer, came out without errors (don't really know what this is)
- Stresstest (both me and manufacturer), came out without errors
Case: Cooler Master K-380 Advanced
PSU: 600 Watt Cooler Master
CPU: Intel Core i5 4670K 3.40 GHz
Liquid cooling: Corsair Hydro H80i
Motherboard: MSI H81M-E33 V2
GPU: AMD Radeon HD R9 280X 3GB (new one is XFX after replacing)
RAM: 16 GB DDR3