Solved

Windows Explorer Has Stopped Working.

Hello Friends,

Sometimes my taskbar disappears and then reappears after 2 seconds, when this happens the DVD drive also makes the loading sound like when you insert a CD. I checked action center problem reports and found some problem reports related to the error. Three of the most recent reports are:

Source
Windows Explorer

Summary
Stopped working

Date
‎08-‎Mar-‎14 3:30 PM

Status
Report sent

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.3.9600.16441
Application Timestamp: 5265dec8
Fault Module Name: QtCore_Ad_SyncNs_4.dll_unloaded
Fault Module Version: 4.8.2.0
Fault Module Timestamp: 50d3fca7
Exception Offset: 00000000000265fe
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: d41d
Additional Information 2: d41d8cd98f00b204e9800998ecf8427e
Additional Information 3: 2ee0
Additional Information 4: 2ee00055843b7987b34543123035c8ec

Extra information about the problem
Bucket ID: bfba1af440a69426d61b8dd15cb2837b (-312153748)






Source
Windows Explorer

Summary
Stopped working

Date
‎07-‎Mar-‎14 10:29 PM

Status
Report sent

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: BEX64
Application Name: explorer.exe
Application Version: 6.3.9600.16441
Application Timestamp: 5265dec8
Fault Module Name: QtCore_Ad_SyncNs_4.dll_unloaded
Fault Module Version: 4.8.2.0
Fault Module Timestamp: 50d3fca7
Exception Offset: 00000000000265fe
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: d41d
Additional Information 2: d41d8cd98f00b204e9800998ecf8427e
Additional Information 3: 2ee0
Additional Information 4: 2ee00055843b7987b34543123035c8ec

Extra information about the problem
Bucket ID: bfba1af440a69426d61b8dd15cb2837b (-312153748)



Source
Windows Explorer

Summary
Stopped working

Date
‎07-‎Mar-‎14 10:23 PM

Status
Report sent

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 6.3.9600.16441
Application Timestamp: 5265dec8
Fault Module Name: QtNetwork_Ad_SyncNs_4.dll
Fault Module Version: 4.8.2.0
Fault Module Timestamp: 50d3fcc6
Exception Offset: 00000000000c65fe
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 23d0
Additional Information 2: 23d0542287857f7797113dc9b1612031
Additional Information 3: ff7a
Additional Information 4: ff7aa73c21f5bc7cbc05cd6da9f8ffcf

Extra information about the problem
Bucket ID: eea00ea542201375d982e589785bbadd (-311283513)

Is this an OS, software of Hardware issue? The laptop is an asus g75vx and is running windows 8.1.

Thanks.
4 answers Last reply Best Answer
More about windows explorer stopped working
  1. disconnect the CD from the system and reboot... any issues?

    It could the CD or the controller... On older systems the controllers can fail. causes all sorts of odd issues.

    Also got into the properties of your C: drive and do the error checking. check both boxes and reboot... It will take it from 30 minutes to a couple of hours to look thru and repair the drive. (5 stages)
  2. corroded said:
    disconnect the CD from the system and reboot... any issues?

    It could the CD or the controller... On older systems the controllers can fail. causes all sorts of odd issues.

    Also got into the properties of your C: drive and do the error checking. check both boxes and reboot... It will take it from 30 minutes to a couple of hours to look thru and repair the drive. (5 stages)


    There is no CD in the DVD drive but I think you're right because sometimes the DVD tray ejects randomly but i didn't think that could affect the operating system. I will try to see if i can remove the dvd drive from the computer to see if the problem still occurs. I have already run chkdsk and sfc /scannow.chkdsk found nothing, but sfc /scannow reported: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS log windir\logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios. ".

    When i try to open the CBS log file it says 'access denied'. It is a text document, how can i open it so i can post it's contents for you to see?


    I managed to get the contents of the CBS log file from sfc scannow and this is what is says:

    2014-03-07 22:45:55, Info CSI 000004c4 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

    2014-03-07 22:46:05, Info CSI 000004c6 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

    2014-03-07 22:56:34, Info CSI 0000083d [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

    2014-03-07 22:56:35, Info CSI 0000083f [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
  3. Best answer
    If corrupt files are found that can’t be fixed, try

    Dism /Online /Cleanup-Image /RestoreHealth

    Re-run SFC

    To view CBS Log

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

    Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down.
  4. Do you have AutoCAD or any other Autodesk products that installed Autodesk 360?

    See: http://feedback.autodesk.com/cloudservices/topics/autodesk_desktop_companion_cause_explorer_app_to_crash

    According to http://www.m2t.com/blog/tips-and-tricks/autodesk-2014-installing-new-products.html you can also resolve this by updating Autodesk 360 to a newer version.

    Latest security update is here: http://knowledge.autodesk.com/support/inventor-products/downloads/caas/downloads/content/autodesk-360-desktop-security-update.html

    One of my clients has been experiencing this same issue. I'm trying the update in that last link now, and will rename out the culprit .dll as suggested in the first thread I posted if that doesn't work.
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