Verbatime 500 GB external hard drive wont show in my computer

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sekaroz

Distinguished
Oct 29, 2009
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18,530
hello
I was moving some files to my Verbatime 500 GB external hard drive on windows 8.1 when the transfer process stopped and the explorer.exe crached I restart my pc and open My computer but my external hard drive wasn't there
even though the led light on the rear of the hard is working and I can hear the disks moving inside of it.
and windows 8.1 recognize it as this picture :

1427889.jpg


and it's not founded in the Disk Management software .
 
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sekaroz

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Oct 29, 2009
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18,530
POST UPDATE : Suddenly win 8 recognize my hard I can view the files and i test it with "Hard Drive Sentinel " which said that I have 4100 bad sectors ! and the hard drive health is 3% and then it re-disappeared from My Computer.



I tried to do so but it doesn't work .
I plug it into my laptop with windows 7 and the same happened there .
 
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SquirrellyOne

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Jul 28, 2014
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4,510
I am having the same problem. According to what I have found on the internet so far, there are two running solutions to this problem.

1) Make sure your Windows 8.1 is fully updated. This issue was supposedly addressed in an update issued in April 2014.

2) Create a new user profile with administration permission. If this new user can use the disk drive, port all of your old user stuff into the new user profile and delete the old user. A Microsoft tech can actually log into your computer and fix this for you if you contact them.

I have not tried either of these myself. This is just information I have gathered trying to find a solution.

 
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