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Desktop view in Windows 8 freezes computer and black screen pops up

Tags:
  • Black screen
  • Active window pane blank
  • Computers
  • Windows 8
  • Graphics
Last response: in Graphics & Displays
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March 9, 2014 9:56:22 AM

I just installed a MSI GTX 770 Twin Frozr OC 2g in my Xps 8700 last night. When I first booted up everything was fine. When I put the drivers install disk for the video card and tried to install the drivers my screen flicked and then the computer froze. It restarted and the video_tdr failure message popped up. I can't even access the desktop without it freezing and then restarting. The only way to use the computer without errors is in safe mode. My specs are:

Dell Xps 8700
12gb ram
EVGA SuperNOVA NEX750B psu
MSI GTX 770 Twin Frozr 2gb
Windows 8

I don't know what more to say than that

Also when I do a refresh of Windows 8 everything works just fine until I try to install the video drivers. I've checked for errors but found none besides the video_tdr failure

More about : desktop view windows freezes computer black screen pops

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March 9, 2014 1:07:04 PM

Did you install the correct version? I mean windows 8 64bit or windows 8.1 64 bit? I haven't seen that issue before, are windows black even in fullscreen?
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March 9, 2014 1:24:23 PM

Noshiz said:
Did you install the correct version? I mean windows 8 64bit or windows 8.1 64 bit? I haven't seen that issue before, are windows black even in fullscreen?


Yes I installed the correct version for Windows 8 64 bit. And yes everything is black. If I open a window everything immediately turns black in that window. Also my computer is using Microsoft basic display adapter
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March 9, 2014 1:46:26 PM

When you go at "Device Manager" at "Display Adapaters" it says "Microsoft Basic Display Adapter" ? If so, that means that drivers are not installed. Try this, right click on it and press "Update Driver Software", at the window that it will pop up choose the second option saying "Browse my computer for driver software", at the second tab choose the folder where you have downloaded the drivers (must be unziped and in a folder) and install them. See how this works out and tell me.
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March 9, 2014 1:49:14 PM

Noshiz said:
When you go at "Device Manager" at "Display Adapaters" it says "Microsoft Basic Display Adapter" ? If so, that means that drivers are not installed. Try this, right click on it and press "Update Driver Software", at the window that it will pop up choose the second option saying "Browse my computer for driver software", at the second tab choose the folder where you have downloaded the drivers (must be unziped and in a folder) and install them. See how this works out and tell me.


I've tried that also and it does the same thing. It only shows up as Nvidia GTX 770 but I still can'y use my graphics card. It's as if nothing happened. No matter how many times I install the drivers over again the same thing happens
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March 9, 2014 2:56:02 PM

What's your mobo? Also do you have any speaker on it?
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March 9, 2014 3:33:42 PM

Noshiz said:
What's your mobo? Also do you have any speaker on it?


All I know is that it's a z87 chipset. I'm resetting my computer right now because the problem just got worse. Wait i think it's the model number is 0kwvt8. I use an hdmi through the video card to my tv.
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March 10, 2014 9:13:41 AM

Is there anyone that can help me? I reinstalled Windows 8 and as soon as I install any nvidia drivers the screen flashes black and then every active window on the desktop turns completely black. Even notifications from Windows show up as black boxes. When I install the drivers the desktop freezes automatically and then the computer restarts. No matter what I can't use the desktop unless I either reset the pc, do a refresh, or go into safe. But since almost every thing is blanked out, I can't even get get to the menu to go into mode. Please someone help!
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March 10, 2014 9:27:35 AM

Well Angelica, since the problem persists after installing Windows, there a good chance that your 770 is defective.
Before you return it, try older NVidia drivers. But it is fairly common for a bad card to appear to work with the standard VESA drivers
but fail with the manufacturers drivers.
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March 10, 2014 9:32:20 AM

Do you have any suggested drivers to download?
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March 10, 2014 9:38:30 AM

Try 320.49
They are sort of old but it will rule out a recent regression.
If it still doesn't work, then the card is probably bad
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March 10, 2014 10:57:43 AM

smeezekitty said:
Try 320.49
They are sort of old but it will rule out a recent regression.
If it still doesn't work, then the card is probably bad


Thank you could you take a look at this picture I took to show you what my window does now that drivers successfully installed. The computer works fine now but I can't see the windows I open


https://dl.dropboxusercontent.com/u/88381315/2014031012...
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Best solution

March 10, 2014 11:19:01 AM

Angelica Shelton said:
smeezekitty said:
Try 320.49
They are sort of old but it will rule out a recent regression.
If it still doesn't work, then the card is probably bad


Thank you could you take a look at this picture I took to show you what my window does now that drivers successfully installed. The computer works fine now but I can't see the windows I open


https://dl.dropboxusercontent.com/u/88381315/2014031012...

At this point it almost certainly has to be a hardware problem.
Since you reinstalled windows, tried new drivers and old drivers. Not much else software wise
that could be done.
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March 10, 2014 11:23:55 AM

smeezekitty said:
Angelica Shelton said:
smeezekitty said:
Try 320.49
They are sort of old but it will rule out a recent regression.
If it still doesn't work, then the card is probably bad


Thank you could you take a look at this picture I took to show you what my window does now that drivers successfully installed. The computer works fine now but I can't see the windows I open


https://dl.dropboxusercontent.com/u/88381315/2014031012...

At this point it almost certainly has to be a hardware problem.
Since you reinstalled windows, tried new drivers and old drivers. Not much else software wise
that could be done.


Thank you for your help. I'll get this replaced right away
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