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Limited connectivity wireless

Tags:
  • Business Computing
  • Windows Vista
  • Connection
  • Internet
  • Limited Connectivity
Last response: in Windows Vista
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March 9, 2014 2:00:59 PM

Hi I am trying to connect wirelessly to the internet. I'm using windows vista business 32 bit. I have tried everything, I even restored the laptop using the recovery disk and updated windows etc and still it is saying limited connectivity. I have other devices conveyed wirelessly to my router so I know that that's not the problem. Can anybody help? Thanks

More about : limited connectivity wireless

March 10, 2014 4:25:20 AM

go into the router and make sure that it is broadcasting (under wireless) N and G. Also it could be that you need to change the channel width from 20 Mhz to 20/40Mhz. If you don't know how to go to router settings then list your router brand and model here. Also provide the laptop brand and model. :) 
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March 10, 2014 4:28:41 AM

Chiisu said:
go into the router and make sure that it is broadcasting (under wireless) N and G. Also it could be that you need to change the channel width from 20 Mhz to 20/40Mhz. If you don't know how to go to router settings then list your router brand and model here. Also provide the laptop brand and model. :) 


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March 10, 2014 4:32:41 AM

Leannsincy said:
Chiisu said:
go into the router and make sure that it is broadcasting (under wireless) N and G. Also it could be that you need to change the channel width from 20 Mhz to 20/40Mhz. If you don't know how to go to router settings then list your router brand and model here. Also provide the laptop brand and model. :) 




???
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March 10, 2014 4:34:13 AM

Hi thank you for getting back to me! The router is a BT home hub v1.5 the laptop is a dell latitude D630.
I have followed a few other instructionals I found on the web, when I have followed various command prompts the DCHP is not enabled and there is no default gateway. Don't know if that helps, also when I have done a long test using the intel wireless checker it is saying no signal sent or received. Im not really good with computers so I don't know how to alter the things you have suggested,
Thank you
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March 10, 2014 4:35:10 AM

Sorry that should say Ping test not long test. Thanks
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March 10, 2014 4:47:47 AM

That came from you ISP? If so then I would call them and let them know what is going on. Your ISP should be able to direct you to setting up the router so you can connect your laptop. I'm willing to bet all you other devices are newer and most likely use Wireless-N. Your laptop however uses wireless G and if the router/modem is not broadcast to wireless-G then you can not connect with this device.

(Remove the ' ' in the commands)
Hold down the Windows Key + R (press them at the same time) a window title 'Run' will pop up. You can also click start and click run.

Now type 'cmd' press enter
when the command window shows type 'ipconfig' and press enter.

What does the IPv4 Address and Default Gateway show?
Subnet Mask should be 255.255.255.0
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March 10, 2014 4:54:10 AM

Chiisu said:
That came from you ISP? If so then I would call them and let them know what is going on. Your ISP should be able to direct you to setting up the router so you can connect your laptop. I'm willing to bet all you other devices are newer and most likely use Wireless-N. Your laptop however uses wireless G and if the router/modem is not broadcast to wireless-G then you can not connect with this device.

(Remove the ' ' in the commands)
Hold down the Windows Key + R (press them at the same time) a window title 'Run' will pop up. You can also click start and click run.

Now type 'cmd' press enter
when the command window shows type 'ipconfig' and press enter.

What does the IPv4 Address and Default Gateway show?
Subnet Mask should be 255.255.255.0


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March 10, 2014 4:56:16 AM

Yes the Hub came from my ISP.
IPv4 is 169.254.15.61
The subnet mask is 255.255.0.0
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March 10, 2014 4:59:38 AM

It seems that your not getting the right ip address. Do the same suggestion on another computer you have write down the ip address, subnet mask, and default gateway. We will try to setup a static IP address and get you connected.
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March 10, 2014 5:03:55 AM

Chiisu said:
It seems that your not getting the right ip address. Do the same suggestion on another computer you have write down the ip address, subnet mask, and default gateway. We will try to setup a static IP address and get you connected.


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March 10, 2014 5:04:48 AM

In the last post you did edit the post and put 169.254.xxx.xxx so no one else will have that. Also do not list what I asked you to write down in the last post above this one as I do not need it to help you
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March 10, 2014 5:13:12 AM

Thank you for helping.
The I.P address is 192.168.1.87
Subnet mask 255.255.255.0
Default gateway 192.168.1.254
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March 10, 2014 5:16:24 AM

Chiisu said:
In the last post you did edit the post and put 169.254.xxx.xxx so no one else will have that. Also do not list what I asked you to write down in the last post above this one as I do not need it to help you


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March 10, 2014 5:16:58 AM

Sorry I had already answered before I read this, I will go and edit the post, thank you
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March 10, 2014 5:26:49 AM

I can't edit the post as I'm using my iphone and it keeps clicking the user name just below the edit options rather than the full edit option. I will wait till we have finished then try again as I don't want to delete the post by mistake! Thank you :) 
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March 12, 2014 11:40:18 AM

Were going to try a static IP, below is the steps to accomplish this.

Changing your IP from DHCP to a Static address in Vista is similar to Windows 7, but getting to the correct location is a bit different. Open the Start Menu, right-click on Network, and select Properties.



The Network and Sharing Center opens…click on Manage network connections.



Right-click on the network adapter you want to assign an IP address and click Properties.
In this case yours would be the wireless connection not shown in the image below.



Highlight Internet Protocol Version 4 (TCP/IPv4) then click the Properties button.



Now change the IP, Subnet mask, Default Gateway, and DNS Server Addresses. When you’re finished click OK.

The addresses you need to enter are in the image below. They are based off the information you gave me earlier.

The DNS server addresses listed above are Googles DNS servers. To set your ISP's DNS server here you must contact them, but either service will provide the same function. Click here to get an explanation of what a DNS servers does.

You’ll need to close out of Local Area Connection Properties for the settings to go into effect.



I recommend a computer restart. To confirm use 'ipconfig' like you did to get the IP address you listed above this post.

This tutorial is based off of a www.howtogeek.com tutorial, the url for the tutorial is below
http://www.howtogeek.com/howto/19249/how-to-assign-a-st...
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